Guild Wars 2

Here’s a new one for you (I did submit a ticket, but thought i’d raise it here also)…

When I click on “Buy Gems” the page that appears is completely blank, hence making gem purchasing impossible. FWIW I’m running the mac client.

I have been trying to buy gems for the last couple of days and nothing I have tried has helped, even though the gem store and the TP itself with load the ‘buy gems’ menu fails to populate.

I have cleared out my application support folder as well as trying to restart both my computer and the client multiple times.

I am running the latest update of OS X Mavericks and have not experienced this issue before now.

Please let me give you my money!

I’ve been having the exact same problem. Ever since the billing platform change. Can’t buy any gems.

I have also cleared the application support folder and also restarted the computer and client multiple times.

Also have the latest version of Mavericks. Though I have experienced this before. It just went away on it’s own the last time.

sigh…

Belac.2341:

Here’s a new one for you (I did submit a ticket, but thought i’d raise it here also)…

When I click on “Buy Gems” the page that appears is completely blank, hence making gem purchasing impossible. FWIW I’m running the mac client.

Same! Mac client as well :\

Belac.2341:

Here’s a new one for you (I did submit a ticket, but thought i’d raise it here also)…

When I click on “Buy Gems” the page that appears is completely blank, hence making gem purchasing impossible. FWIW I’m running the mac client.

Same on Mac client.

Ditto.

Everything else in the BLTC works fine… usually. When it doesn’t I can quit the game and relaunch and then the BLTC works, but not the BUY GEMS.

You’d think ANet would want our money and fix this. Their loss.

Same issue here. I’m wondering when it will be fixed?

I am having the same issue atm.

Me too but I figure it is divine providence warning me to save my money

yup having the same issue.

Figlilly.3907:

Me too but I figure it is divine providence warning me to save my money

I thought the same ^^

oh i thought it was just me. same issue here i guess.

Been having the same issue, kind of getting annoying. Is there any chance of this being fixed soon? Plus the Mac “Beta” needs to get out of Beta stage and actually function properly. I understand it’s not an easy task (professional coder here) but why you went with Cider instead of Wine I will never understand. Yes Cider was probably cheaper but the company you all went with is notorious for being slow and lets just say below average. Was very disappointed but thats for another thread. Get the Gem store fixed soon please so you can take my money and hopefully make the Mac “Beta” better.

I’m also having this problem. Opened a ticket they gave me suggestions, but nothing worked at all.

There should be another way to buy gems, like via the website, so we do not face this problems.

same issue, blank gem purchase screen. mac osx client on mavericks. stopped working a couple of days ago.

Really sucks especially you know, since it’s Wintersday and they added all these nice sweet things to buy and you really want them and you’re really getting into the game this time around and there’s even PRIZES for buying gems!

Just confirming that even with this new Wintersday build, nothing has changed. Still. Can’t. Buy. Gems. On top of that, if I walk down to Gamestop and buy a gem card guess what? That doesn’t work either.

Help? Someone?

me too. Obviously a Mac-specific Problem since new billing platform was instituted. What suggestions has ANET made to those of you who filed tickets?

Same problem, no reply from support … wtf anet fix this!

Same as all of you :/

I’m in the same boat. awaiting a fix.

Same exact problem myself. I’m waiting to use my Gem Card, have tried clearing cashe, restarting…nothing.

No luck here as usual. The buy gem feature hasn’t worked for me for the past four months likely. It works around like 10% of the time if I’m lucky. It’s at that time I can buy it. But right now after the wintersday patch, it hasn’t worked once yet

I’d like to add that I still can’t purchase gems using my credit card. I have tried using the direct method of using my credit card by actually inputting my CC information, and tried using PayPal.

The first attempt, it said “failed.” in a red box.

The second attempt with PayPal, it said “We are sorry. We are currently encountering a problem with our payment partner. Please try again later. Thank you.”

This is on the Windows client using Windows 8.1 64-bit.

Same issue. Please fix anet.

Same issue here. +1

Retina MBP 2012
2.3GHz Intel Core i7
8GB RAM
NVIDIA GeForce GT 650M
OS X 10.9

I as well can not use the Gem Store Purchase window. Black Lion store launches, loads completely, click on ‘Buy Gems’ at top left, new smaller window opens, stay blank.

Obviously, if people miss out on limited time deals, and wanted to purchase, then they should some how get reimbursed (maybe something like Gems to mac users who tried to make purchases during the downtime).

It’s only what other MMO’s would do, to keep people happy because lets be honest, Mac users have a terribly optimized client to play with (beta4ever).

This was posted in the account forum a few hours ago. I thought they might have posted it here as well, but, well…

https://forum-en.gw2archive.eu/forum/support/account/Can-t-buy-gems-7/3356963

tgUpdate version 1.11 launches now, when users try to launch GW2 client.

Doesn’t fix the Purchasing Gems issue.

Now, holding left mouse button/right mouse button makes the camera unbearable to control (camera rotation speed extremely, extremely high).

The update launches every time you launch the client, even if it successfully downloads.

Thanks, company who is in charge of Mac Client… -_- (Not ANet, I’m assuming).

new build just released apparently fixed this issue. haven’t checked yet.

Mark Katzbach.9084

Bug-Fixes:
Fixed Gem Store issues blocking some Mac users from purchasing gems.

Still not working here.

doesn’t appear to be fixed.

it worked after i restarted my computer. The buy gems interface was upgraded, changed, updated etc. seems to work differently. Let’s see if it works over time. I’ve noticed that restarting my mac will help the normal TP tabs to work for perhaps the first three times I run gw2, but if i close gw2 and open again more, TP will fail to work again. there’s still issues with cookies or cache or whatever as the computer keeps running the program. But the restart DIDNT work for buying gems, until just now. Let’s hope it holds up

Finally, the tgUpdate version 1.11 completed and the GW2 launcher downloaded/installed a small amount of files (~10MB).

Didn’t fix anything.

Restarted Client…welcome back tgUpdate version 1.11 :[

Maybe the tech support person who works on issues like this after hours, should have an official admin/forum account and could keep people posted?

Also, my camera rotation is still broken. Rotating the camera with the mouse is extremely fast, even with in-game setting set to lowest (obviously not in-game setting problem).

BEINGHUMAN.4167:

Maybe the tech support person who works on issues like this after hours, should have an official admin/forum account and could keep people posted?

Honestly, if you look over this forum I don’t think there is one. Every now and then someone from Anet stops in and posts for a few days and that’s about it.

BEINGHUMAN.4167:

Finally, the tgUpdate version 1.11 completed and the GW2 launcher downloaded/installed a small amount of files (~10MB).

Didn’t fix anything.

Restarted Client…welcome back tgUpdate version 1.11 :[

Maybe the tech support person who works on issues like this after hours, should have an official admin/forum account and could keep people posted?

Also, my camera rotation is still broken. Rotating the camera with the mouse is extremely fast, even with in-game setting set to lowest (obviously not in-game setting problem).

Changing the resolution of the client and then reverting it usually fixes the mouse problem for me.

takatsu.9416:

it worked after i restarted my computer. The buy gems interface was upgraded, changed, updated etc. seems to work differently. Let’s see if it works over time. I’ve noticed that restarting my mac will help the normal TP tabs to work for perhaps the first three times I run gw2, but if i close gw2 and open again more, TP will fail to work again. there’s still issues with cookies or cache or whatever as the computer keeps running the program. But the restart DIDNT work for buying gems, until just now. Let’s hope it holds up

Restarted my computer, still can’t buy gems..

BEINGHUMAN: I’ve been having the same problem, but I assumed it was connected with my decision to install the Logitech Gaming Software to support the G602 mouse I got today. After install, tilting camera angle up or down spins wildly.

Fixed that by killing the GW folder in Application Support, but now the tgUpdate error hits me every time.

So maybe it isn’t this stupid mouse software after all?

Hey J Season, thanks for the info. Unfortunately, changing the resolution didn’t fix the camera rotation speed. Changed it to windows mode, didn’t work. Restarted Client in between these methods as well.

So basically the games isn’t “broken” but not being able to rotate the camera around does basically keep me from playing.

I would like someone (technically proficient) from ANet to reply to SOMEONE about these issues. Does ANet even officially ‘support’ the Mac beta Client? Serious question.

I don’t want someone who isn’t a tech profession from ANet, to come on here and give us the “Oh we are sorry you are having these issues. We are working on it.”

I guess that’s just the IT in me, hoping for the best.

Interestingly it looks like the Redeem Code on the Trader might be working while Buy Gems is still blank. Rest of the Trader seems to be loading correctly including exchanging gold for gems. Hope this helps.

Mac client

Sent a ticket via the support page…
“Gem store purchases for Mac Clients is broken (the ability to purchase Gem with CC’s to be exact).
Many other Mac Client users, myself included, are experiencing camera rotation issues. These issues effect the ability to rotate the camera at normal, in game speeds, and appeared after the Dec. 10th update. Requesting assistance OR response on these issue, either through email or on the forum/mac client page. Thanks.”
Let’s see how long/what type of response we get.
/sigh

I still can’t use it. I’ve been trying all day, tried nearly every fix known to Asura, and am tempted to just re-install the whole thing…

As of patch today (12-11-13) I CAN BUY GEMS! Inset window comes up and everything.

fyi: The ‘build’ patch didn’t apply until I quit out and relaunched GW2.

Belac.2341:

Here’s a new one for you (I did submit a ticket, but thought i’d raise it here also)…

When I click on “Buy Gems” the page that appears is completely blank, hence making gem purchasing impossible. FWIW I’m running the mac client.

Looks like the problem i had is now fixed, the page is no longer blank. I have not tried purchasing any gems though, so can’t report on the purchasing process.

Also in terms of the other issues raised regarding the camera movement… I’ve had no such issues with this new patch, and just to let the previous poster know I am also using the G602 mouse

STILL not working after the update…

Thought I would share my experiences:

Gem store not working. No amount of restarts have helped with this and I am unable to buy gems.

Occasionally (and read ‘far too occasionally’ with this) the trading post stops working, therefore I can’t sell anything. Bags get full. Frustration ensues. Deleting the cache folder does not help. However if you exit the game and restart enough, eventually it seems to start working again… for a while.

Crazy spinning camera madness experienced, but it seems to be fixed by alt-tabbing out of the game and then back in.

Update this morning changes nothing. Furthermore if I exit the game and start it again, it re-downloads and installs the updates. Do they updates need to be run and installed as admin, perhaps?

Nope didn’t fix it for me. Quite the opposite. Still can’t buy gems and now can’t play thanks to warp speed rotation bug.

sigh.

Didn’t fix it for me. Also unplayable now due to new rotation bug just like Beinghuman. Also seeing the update being applied every time I start the game making me also wonder if it’s not installing….

I have the same issue!!

I wrote the bug report mail to them, I think they would know it’s a big problem before Christmas day.

J Night.3468:

new build just released apparently fixed this issue. haven’t checked yet.

i just tried to buy 800 gems and i can confirm that it’s working for me again.