Guild Wars 2

I wonder why there’s no refund option in the gem store, if one purchases an item and immediately regrets it. I bought the Mad Scientist’s Mining Tool, but I don’t like it at all, so I purchased another one instead.

I will never be using the Mad Scientist tool, so it’s basically just 1000 gems in the shape of a mining tool sitting in my bank. Even a 50% refund for items returned within 48 hours would be perfectly fine.

Also, when talking gem refunds, it would be nice if the gems spent on bag upgrades were refunded, at least partially, when deleting a character that has a number of extra bag slots unlocked. It’s quite a few gems to get 7 extra slots.

Is it just a 100% “No”, and if so, how come?

you might want to submit a support ticket. ANet support will be able to help you better than posting on the forum.

https://help.guildwars2.com/anonymous_requests/new

You didn’t say, so I’m going to ask, but did you make a ticket and contact support about a refund on the mining tool?

Hmm, I thought this was the support. The in-game petition system didn’t seem to handle issues like mine, but more technical issues. Maybe I missed an option in the in-game support system that would cover my question?

Thanks, I’ve submitted a ticket :-)

There is no in-game support ticket system. I hope when you say you’ve submitted a ticket, you mean you’ve used the web-form accessed through the ‘Support’ link above/below.

Good luck.

Anet has always been pretty lenient with gem purchased items, so I’m guessing they will not have a problem refunding the gems (as long as you destroy the item).