Guild Wars 2

Snapdragyn.1238:

And of course as soon as you submit a ticket, it’s ’here’s an email w/ a program to download & run, btw you have to disconnect your router & do this, that, & the other to run it’.

Kitten that. Your gem store is broken. I submitted the details I have, & I shouldn’t have to transform into a tech wiz just to ask a simple question. If it takes that much, you don’t really need my money that badly anyway.

If you got that message, it was because you chose “Technical Support” a the reason for your ticket. You are correct — there is absolutely no reason to download and run a program. Anyone having an issue of this nature – for instance, cannot buy gems — should choose “General Billing Issue” and then the right team will get your ticket and you will not be asked to download the program that is intended for Technical Support issues.

I have been trying to get that “General Billing Issue” changed to “General Purchase Issue” for months, and I believe that will be changing very soon, so it will be clearer to everyone, “Hey, I was trying to purchase something, this is the reason I should choose” (rather than TS).

Thanks for giving me the opportunity to explain all this.

Kylah.7391:

I’m getting the same “error” “parse” “ordermodelerror” when attempting to purchase gems on my mac

I really encourage you to submit a support ticket so we can help you. Click “Support” at the top of this page, then “Submit a request” at the top right of that page, and answer the question that you can answer, leave the others blank, and the team will get back to you as soon as they can.

Thanks for supporting our game — now we need to make that possible for you!