Guild Wars 2 Setup Installer crashes

Guild Wars 2 Setup Installer crashes

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Posted by: Tsumake.2751

Tsumake.2751

Hi All,

I just recently purchased GW2. I downloaded the setup client, but it crashes before I can do anything. I’ve attached a system report and a screenshot of the error. Any help would be greatly appreciated. Thanks!

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Posted by: Tsumake.2751

Tsumake.2751

Here is the error message:

Attachments:

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi Tsumake!

Thanks for attaching the Game Advisor report within your first response! I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

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Posted by: Tsumake.2751

Tsumake.2751

Hi,

I tried disabling the services but to no avail. Here is the new text:

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Posted by: Olorenve.8327

Olorenve.8327

I’ve had this problem too.
I belive because of something incompatabile with the select_directory window…
Odd solution:
1) create a folder for a game
2) put a Gw2Setup.exe in it
3) change its name to Gw2.exe
4) run
in my case it begun downloading files in current directory…

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Posted by: amis.9605

amis.9605

hi i tried changing the name of the guild wars 2 setup file and it just froze on the down load screen. any advice here?

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Posted by: Ugma.8104

Ugma.8104

I’ve had this problem too.
I belive because of something incompatabile with the select_directory window…
Odd solution:
1) create a folder for a game
2) put a Gw2Setup.exe in it
3) change its name to Gw2.exe
4) run
in my case it begun downloading files in current directory…

Thx)

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Posted by: Klail.8759

Klail.8759

Thanks Olorenve you’re a lifesaver

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Posted by: ajborn.2318

ajborn.2318

Hi All,

I just recently purchased GW2. I downloaded the setup client, but it crashes before I can do anything. I’ve attached a system report and a screenshot of the error. Any help would be greatly appreciated. Thanks!

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Posted by: ajborn.2318

ajborn.2318

This fix is currently working. I completely uninstalled Gw2 and re downloaded the client.

Steps
1)Created GuildWars2 folder in the directory where i wanted to install.
2)Put the Gw2Setup.exe in the folder and rename it to Gw2.exe.
3)Right click the Gw2.exe and click create shortcut.
4)Right click the shortcut and click properties.
5)Add this line to your target, after the quotes :::Example:::“C:\Program Files (x86)\GuildWars2\Gw2.exe” -StreamingClient

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Posted by: Neokolzia.5680

Neokolzia.5680

I’ve had this problem too.
I belive because of something incompatabile with the select_directory window…
Odd solution:
1) create a folder for a game
2) put a Gw2Setup.exe in it
3) change its name to Gw2.exe
4) run
in my case it begun downloading files in current directory…

This worked believe it or not, just wanted to come back and play some Gw2 and this issue occured where installer wouldn’t install.

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Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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Tsumake: That error message seems odd. The only thing I can imagine is one of your registry values being misconfigured. Are you running 32-bit or 64-bit windows? If you are unsure you can follow the steps here: http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

amis: Where specifically does it freeze? Could you screenshot it? There is an issue that went out today that would cause the installer to freeze. We’re working on fixing that, but you should not run into that if you renamed the installer. Patching also seems to have been a bit of a roller-coaster today, so could you try again?

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Posted by: Malical.6587

Malical.6587

THANK YOU Olorenve.8327 SO much, after trying for 2 hrs, as I was almost about to give up, I came here and I just followed your instructions, crossed my fingers and… IT WORKED!!! My husband now thinks I’m insane because of my happy dancing, but THANK YOU!!!

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Posted by: Wakeuphate.1250

Wakeuphate.1250

Olorenve.8327 you’re great. This just fixed the issue I was having with the installer starting, patching once and then stopping and crashing at 0KB upon relaunching itself. Thanks dude.

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Posted by: Seraphim.3462

Seraphim.3462

Worked for me as well can someone sticky this fix.

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Posted by: ThunderT.9176

ThunderT.9176

This fix is currently working. I completely uninstalled Gw2 and re downloaded the client.

Steps
1)Created GuildWars2 folder in the directory where i wanted to install.
2)Put the Gw2Setup.exe in the folder and rename it to Gw2.exe.
3)Right click the Gw2.exe and click create shortcut.
4)Right click the shortcut and click properties.
5)Add this line to your target, after the quotes :::Example:::“C:\Program Files (x86)\GuildWars2\Gw2.exe” -StreamingClient

I just tried this fix and it’s currently working, thanks!

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Posted by: Elrey.5472

Elrey.5472

Tsumake: That error message seems odd. The only thing I can imagine is one of your registry values being misconfigured. Are you running 32-bit or 64-bit windows? If you are unsure you can follow the steps here: http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

amis: Where specifically does it freeze? Could you screenshot it? There is an issue that went out today that would cause the installer to freeze. We’re working on fixing that, but you should not run into that if you renamed the installer. Patching also seems to have been a bit of a roller-coaster today, so could you try again?

Johan, I don’t think they will answer… their posts are from years ago…

ES Wiki Sysop. Vanquiser of the Marionette, Lover of the Aetherpath.
Aens / Ellantriel / Nao To Mori / Saelyth. Commander
Guias de Raids en español / Spanish raiding guides

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Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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Johan, I don’t think they will answer… their posts are from years ago…

Ow, that’s what I get for not looking at the time stamps.

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Posted by: Misfit.6250

Misfit.6250

Johan, I don’t think they will answer… their posts are from years ago…

Ow, that’s what I get for not looking at the time stamps.

But there are other two (at least) topics, talking about the current issue, where the Gw2Setup.exe only downloads the initial ~9.5MB, then the window disappears, reappears, and freezes with “Downloading 0KB (0KB/sec)”.

https://forum-en.gw2archive.eu/forum/support/support/Gw2-setup-freeze-crash/first

The “fix” mentioned in all these topics, where the download actually works when one renames Gw2Setup.exe into Gw2.exe, seems a little odd and not as a permanent solution.

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Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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The “fix” mentioned in all these topics, where the download actually works when one renames Gw2Setup.exe into Gw2.exe, seems a little odd and not as a permanent solution.

It most definitely isn’t. It’s a known problem and it’s being worked on.

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Posted by: Gdb.3492

Gdb.3492

Thanks for informing us! I really appreciate it. I’m eager to install guild wars 2, I hope it will be fixed quickly.

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Posted by: Lyl.9817

Lyl.9817

Omg, after a day of misery after buying t5his game and wanting top play i know finnaly got it to work thanks to this post

I’ve had this problem too.
I belive because of something incompatabile with the select_directory window…
Odd solution:
1) create a folder for a game
2) put a Gw2Setup.exe in it
3) change its name to Gw2.exe
4) run
in my case it begun downloading files in current directory…

Ty ty ty ty ty ty

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Posted by: huldra.5214

huldra.5214

I’m having troubles downloading the game itself, I reinstalled Gw2, but I get stuck on “Downloading 0 KB (0 kb/s)” I hope that I can get some answer back on this

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Posted by: Gdb.3492

Gdb.3492

He already replied above omg. They’re working on the issue.

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Posted by: tonny.7580

tonny.7580

seim proplem and i try renaming first time work but after thad not workd

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Posted by: tonny.7580

tonny.7580

i one ad one ting i notes when i reinstald i notes thad it dosent give option where to but to it instal to where it is

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Posted by: Volmarg.4310

Volmarg.4310

Renaming doesn’t work.
-fix doesn’t work
-Streaming (bla bla something) doesn’t work.

Putting setup in completely new place. Crashes.

Nothing new.

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Posted by: Blurey.5746

Blurey.5746

I am having the same issue.I tryed the reset with Run ip config,UAC,run as admin..afther that i even reinstalled my Windows 7 64×.The only work around for now is the change from GW2Setup.exe to GW2.exe.It just stops when it is downlading the client and i dont even get till the screen to select where to install it,it freezes and it asks me to close down the window.

I hope you will fix this.

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Posted by: Volmarg.4310

Volmarg.4310

Used VPN:
-German -> Nothing – 28kb sent
-China -> Nothing – 28kb sent
-Australia -> Nope – 28kb sent
-Atlanta -> “Showed connection error, retry” aaaand…. NOPE – 36kb sent
-Boston -> Nope – 31kb sent
-Brazil-> Nope
-France-> Nope

Oh hell with this.
This is some joke.

The TraceRoute is not even MAKING IT to the anet servers.
I see my connection going out, ending on the VPN, but doesn’t go any further.
Not with original gw2.exe , and neither with gw2setup change to gw2.exe

The only one more thing I can do is to leave my pc for entire night and day while I will be at work. Maybe it will finally “Initialize” something.

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(edited by Volmarg.4310)

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Posted by: Gdb.3492

Gdb.3492

Can we have an eta about the fix? Because this wait is really annoying.

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Posted by: The Pessimist.7298

The Pessimist.7298

Can we have an eta about the fix? Because this wait is really annoying.

Tried asking that in their social networking pages along with a screen shot (I’ll post mine)… both got deleted. I take it they don’t want their sponsors know they messed things up with this patch.

Guild Wars 2 replied to your comment on their post.

Guild Wars 2
March 17 at 2:43pm


Looks like there’s a forum thread going about it, then, so you’re good! Our PAX East sponsors can’t really help here on Facebook any further than that.

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Posted by: Ryan Horbal.9120

Ryan Horbal.9120

I don’t know why this works but who ever figured it out is my new hero!!! I just took the client and pasted it in the folder for GW2 under my programs and changed the name of the file to GW2.exe and it works!

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Posted by: Gdb.3492

Gdb.3492

It works at the beginning Ryan. We all tested it. After a while the problems kick in…

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Posted by: lasger.6413

lasger.6413

I can’t get it working either, eta. on new GW2setup?

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Posted by: Lemon.1426

Lemon.1426

The renaming “fix” worked for me (although in the past I was able to install the game fine, but not this most recent time. The setup file would just freeze at 0 kb/sec)

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Posted by: FeatherX.5937

FeatherX.5937

This fix works, but you can’t select an installation directory, it will install the game in the map with the renamed file. It’s totally broken.

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Posted by: lasger.6413

lasger.6413

I did install via the rename fix earlier, played and quit, and now i have to download the whole thing again..

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Posted by: FeatherX.5937

FeatherX.5937

I did install via the rename fix earlier, played and quit, and now i have to download the whole thing again..

This needs to be fixed ASAP, new people coming in for the expansion and they can’t even install the game normally.

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Posted by: ShadowDragon.5396

ShadowDragon.5396

Anet you are about to cut off your own foot if you don’t get this fixed by the month or two before the expansion comes out. SOL all day long. (yes this is a time to send out a massive email to all account holders giving an ETA of fix. Or when it is fixed because I cant play the game Im not coming back for a few months.) There are Tons of f2p and other mmorpgs.

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Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

The installer should be fixed with the patch that just went out.

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Posted by: Volmarg.4310

Volmarg.4310

Woke up, and went to check proggres before going to work.
The client was still “initializing”.

The installer should be fixed with the patch that just went out.

Now the download is starting.

I better grab my daily fast since this still work.


Ok nvm.
Thank You for FIX ofc.
But now there is thread about FPS loos.
I’ve got FPS loose as well.

Attachments:

(edited by Volmarg.4310)

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Posted by: Knightmare.1706

Knightmare.1706

The installer works now, just gotta wait for several more hours while my game re-installs…

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Posted by: Blurey.5746

Blurey.5746

Client works,thank you for the fix.

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Posted by: Gdb.3492

Gdb.3492

Thanks much for the fix! -

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Posted by: ShadowDragon.5396

ShadowDragon.5396

Is there a thread for how to remove the bad GW2 install?

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Posted by: Eltorosam.1784

Eltorosam.1784

gg Olorenve.8327

Worked for me ! ! !

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Posted by: Kazuto Kirito.2104

Kazuto Kirito.2104

so i starty the download and it works until about 30% than crashes heres the error message

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 55414e91
Hang Signature: 1507
Hang Type: 1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 1507a8735073d4f76e1f42a8141a06ba
Additional Hang Signature 2: 2bc2
Additional Hang Signature 3: 2bc29cb90785dbb7b76bcb9d2ccf63bd
Additional Hang Signature 4: 1cd3
Additional Hang Signature 5: 1cd35f62baca707d325beb5c225f0706
Additional Hang Signature 6: c5c6
Additional Hang Signature 7: c5c6c51c957f1fe00b4f98b75a7c4a79

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Posted by: Roma.5412

Roma.5412

Just bought the game about an hour and a half ago. None of these solutions are working. You guys better fix this or I wasted my money on a game I can’t even play.

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Posted by: Zephon.7498

Zephon.7498

problem still exists, client crashes instantly. tried all the above

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Posted by: shonn.5037

shonn.5037

thank you
Olorenve.8327
I’ve had this problem too.
I belive because of something incompatabile with the select_directory window…
Odd solution:
1) create a folder for a game
2) put a Gw2Setup.exe in it
3) change its name to Gw2.exe
4) run
in my case it begun downloading files in current directory…

this worked for me .
my hard drive crashed and had to reinstall it and would keep crashing till i did this new folder thing