Hacked
Im sorry to be the bearer of bad news, but Arenanet cant restore lost or missing items. Be it by your own doing, or by that of an account compromise.
The facility for that is not coded into the game. It is coming in the future, but theres no ETA on when.
Even if they could, Arenanet have already said that it will be the entire account that is rolled back, so when the devs bring the facility online, if you want a restoration, then everything past the snapshot that the restoration agents choose will be wiped.
(edited by Renegadeimp.8439)
In which case how can I go about getting a full refund for my collectors edition, as this is completely un-acceptable. The game hasn’t even been running for 30days.
Hi,
We lock this topic and advise you to get quickly in touch with the support.