Guild Wars 2 Forum - Account & Technical Support

hacked account

somebody is trying to hack my account.
i get the massage from arenanet that somebody is trying to get into my account and there is a link i click the link and directs me to the guild wars 2 site and than i get to chose -deny- or -allow- access i click deny and than it says
-Failure
An error occurred with your request-
pleas help
i have already changed my password but i cant find the box of the game so…i dont know the code for the ticket

(edited 2012-12-20 23:55:52 by Red Dragon.2694)

hacked account

in Account & Technical Support

Posted by: Morbis.7956

Morbis.7956

I would strongly suggest changing your password (just to be safe) and opening a support ticket for the error

hacked account

in Account & Technical Support

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Hello to both of you.

Red Dragon, you should really change your password for a very unique one, never used before, as Morbis says. You could also use the two authenticators system, clic here for more info, in order to add an extra layer to security to your account. In any case, do not forget to inform about this to Customer Support.

Thanks!