Hacked account

Hacked account

in Account & Technical Support

Posted by: nuggant.8239

nuggant.8239

My account has been hacked and I have just recently changed passwords, I have no emails for password changes other than ones I have started

Hacked account

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

My account has been hacked and I have just recently changed passwords, I have no emails for password changes other than ones I have started

Secure your computer. https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

And you can contact CS for assistance. https://help.guildwars2.com/home

Hacked account

in Account & Technical Support

Posted by: nuggant.8239

nuggant.8239

OH I was under the impressions this was how you open the ticket thanks!

Hacked account

in Account & Technical Support

Posted by: nuggant.8239

nuggant.8239

Where in that link do I go I went to the part for restoring acccount but there is no contact information

Hacked account

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Where in that link do I go I went to the part for restoring acccount but there is no contact information

Top right of page – Submit a Request.

Good luck.

Hacked account

in Account & Technical Support

Posted by: nuggant.8239

nuggant.8239

So they have also added an authenticator to my account which I cannot remove I found the IP and it is from china

http://www.iptrackeronline.com/index.php?ip_address=182.148.36.162+

Hacked account

in Account & Technical Support

Posted by: Lord Kuru.3685

Lord Kuru.3685

If you use one of the big email providers (gmail and yahoo for sure) you can look at recent login activity to see if your email has been accessed by the hackers — a quick google search will tell you how to do this. These records generally can’t be altered.

  • If these records show suspicious activity, then that’s good evidence the hackers got your email and gw2 password.
  • If these records don’t show suspicious activity AND you had Email Authentication turned on then …. ?

Hacked account

in Account & Technical Support

Posted by: AidanTaylor.3872

AidanTaylor.3872

European Community Manager

My account has been hacked and I have just recently changed passwords, I have no emails for password changes other than ones I have started

Initially I would check that you computer hasn’t been compromised, you can do this by running a deep anti-virus check and possibly using something like Malware Bytes as well ( https://www.malwarebytes.org/ ) to check if you have a keylogger or other malicious software.

Once you have secured your PC you need to resecure your email account that you have connected to you GW2 account, it is important that you either check for a keylogger first or use a different computer to sort out your email account. Most hackings happen at the email level, once the hacker has control of that email they can pretend to be you.

After that you should create a support ticket as has been mentioned above (@ https://help.guildwars2.com/home – top right corner / submit request). Our customer support GM’s will go though the process of resecuring your account with you, they will in turn restore your account (should it be needed).

Please take a look at the following thread, it has lots of useful tips in regard to keeping your account secure: https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/