Help! My girl cant get into game, 2 step

Help! My girl cant get into game, 2 step

in Account & Technical Support

Posted by: aceboogie.4031

aceboogie.4031

the 2 step mobile auth is on, and she changed iphones and the old one doesnt have it. every step anet put in to help us in support is to log into a page you cant log into bc you dont have access to this stupid app. how can she get rid of this??? what can i do for her?

Edit: the reason this is happening is that we moved, and the pcs were unplugged. so after a while i got into my pc, but cannot get into hers. again she cannot log into any page that has to do with her account like the help faqs say

(edited by aceboogie.4031)

Help! My girl cant get into game, 2 step

in Account & Technical Support

Posted by: Katreyn.4218

Katreyn.4218

Probably going to have to send a support ticket to get the authenticator removed (doesn’t require logging in with existing account). Support tab → Submit a Request (top right).

Help! My girl cant get into game, 2 step

in Account & Technical Support

Posted by: aceboogie.4031

aceboogie.4031

thank you for a swift response and resolution Anet. Now we can continue our never-ending grind for the 100 cobs!