Help Plz. I keep crashing when i press "Play"

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Bladeworks.9135

Bladeworks.9135

Hi,

I have been playing perfectly fine all day.
Until a couple of hours ago,
my guild wars keep crashing whenever i press “Play”

I have some suspicions that this is related to my windows update, which i just restarted my com to finish up all windows update.
And then the crashing starts.

I have no idea what can i do now. plz help.

This is the error log.
—> Error Logs <—
=PID: 6972 | 6980 09:37:01.936413 [6972:6980:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
Coherent Log: Severity=Info, Message=PID: 6972 | 6980 09:37:01.952037 [6972:6980:INFO:UIContentClient.cpp(73)] GPU info collected in host process:
Coherent Log: Severity=Info, Message=PID: 6972 | 6980 09:37:01.952037 [6972:6980:INFO:UIContentClient.cpp(78)] Main GPU vendor 4318 device 4068
Coherent Log: Severity=Info, Message=PID: 6972 | 6980 09:37:01.952037 [6972:6980:INFO:UIContentClient.cpp(98)] GPU driver NVIDIA 9.18.13.4475 from 11-12-2014
Coherent Log: Severity=Debug, Message=PID: 6972 | 6980 09:37:01.952037 Requesting resource read for coui://cookies.dat with internal id 0 and shared handle 8e71211b-b305-4f96-8a59-bcb09fd963e7
Coherent Log: Severity=Debug, Message=Creating shared memory object 8e71211b-b305-4f96-8a59-bcb09fd963e7 with size 288
Coherent Log: Severity=Debug, Message=PID: 6972 | 6980 09:37:01.998914 Requesting resource read for coui://cookies.dat with internal id 0 reported SUCCESS
Coherent Log: Severity=Info, Message=Coherent UI system initialized successfully
Coherent Log: Severity=Warning, Message=PID: 6972 | 3288 09:37:14.744775 [6388:2456:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files (x86)\Guild Wars 2\bin\ui_resources_100_percent.pak Some features may not be available.
Coherent Log: Severity=Warning, Message=PID: 6972 | 3288 09:37:14.744775 [6388:2456:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
Coherent Log: Severity=Warning, Message=PID: 6972 | 6980 09:38:03.227790 Requesting resource read for coui://www.googletagmanager.com/gtm.js?id=GTM-NW35GJ with internal id 22 reported FAIL
Coherent Log: Severity=Warning, Message=PID: 6972 | 3288 09:38:07.546795 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-regular-webfont.ttf
Coherent Log: Severity=Warning, Message=PID: 6972 | 3288 09:38:07.746915 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-bold-webfont.ttf

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

“Failed to load C:\Program Files (x86)\Guild Wars 2\bin\ui_resources_100_percent.pak Some features may not be available.”

Try repairing your client and see how that helps.

Right click on your Guild Wars 2 shortcut and select ‘Properties’.
In the ‘Target Area’ field you will see the location of your Guild Wars 2 executable file:

…\Guild Wars 2\Gw2.exe

Write the desired command line arguments after the quote marks, each beginning with a space:

“…\Guild Wars 2\Gw2.exe” -repair

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Bladeworks.9135

Bladeworks.9135

“Failed to load C:\Program Files (x86)\Guild Wars 2\bin\ui_resources_100_percent.pak Some features may not be available.”

Try repairing your client and see how that helps.

Right click on your Guild Wars 2 shortcut and select ‘Properties’.
In the ‘Target Area’ field you will see the location of your Guild Wars 2 executable file:

…\Guild Wars 2\Gw2.exe

Write the desired command line arguments after the quote marks, each beginning with a space:

“…\Guild Wars 2\Gw2.exe” -repair

Yea i’ve tried that already.
Same issue

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

The crash information is at the top of log, which you’ve cut out, fyi. That loading error is just a CoherentUI warning.

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Bladeworks.9135

Bladeworks.9135

Oh thanks.

The full crash info is as follows.

—> Crash <—
Assertion: GrDeviceGetMetric(GR_METRIC_DEV_CAPS, &devCaps)
File: ..\..\..\Engine\PostProc\PostProcManager.cpp(251)
App: Gw2.exe
Pid: 8000
Cmdline:
BaseAddr: 00940000
ProgramId: 101
Build: 42852
When: 2014-12-11T13:14:15Z 2014-12-11T21:14:15+08:00
Uptime: 0 days 0:00:18
Flags: 0

—> System <—
Name: PC
IpAddr: 192.168.1.6 192.168.1.1
Processors: 8 [GenuineIntel:6:10:9]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 13657MB/16331MB 83%
Paged: 15992MB/18763MB 85%
Virtual: 3790MB/ 4095MB 92%
Load: 16%
CommitTotal: 2770MB
CommitLimit: 18763MB
CommitPeak: 2814MB
SystemCache: 4784MB
HandleCount: 37844
ProcessCount: 109
ThreadCount: 1670

—> Process Memory <—
Private: 117MB
WorkingSet: 116MB
PeakWorkingSet: 148MB
PageFaults: 672310

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:17

—> World State <—
<WorldState />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×1fe4 <—

—> Trace <—
Pc:01144612 Fr:060df938 Rt:01004fc4 Arg:0441f640 044a9f40 04420068 00000020
Pc:01004fc4 Fr:060df998 Rt:00c667ce Arg:00000000 00000000 0441f630 044a9f40
Pc:00c667ce Fr:060df9c8 Rt:00c6102c Arg:060dfa70 044a9f40 00941bca 044a9f40
Pc:00c6102c Fr:060df9e8 Rt:0094138f Arg:044a9f40 00000000 00000000 00000001
Pc:0094138f Fr:060dfa08 Rt:00941112 Arg:060dfaf4 00942ab4 3ccccccd 04414618
Pc:00941112 Fr:060dfabc Rt:00b0e1a9 Arg:04420030 00000002 00000002 00000008
Pc:00b0e1a9 Fr:060dfb1c Rt:00b0f3b9 Arg:45c98c4c 00000001 000c503f 04473310
Pc:00b0f3b9 Fr:060dfb54 Rt:00b0da4f Arg:04386c40 04473310 0094e33e 00000000
Pc:00b0da4f Fr:060dfb74 Rt:00a8438f Arg:04386c40 45c98cb4 00000000 04473310
Pc:00a8438f Fr:060dfbac Rt:00a844b7 Arg:00000000 060dfbc4 74e6919f 04473310
Pc:00a844b7 Fr:060dfbb8 Rt:74e6919f Arg:04473310 060dfc08 773b0bbb 04473310
Pc:74e6919f Fr:060dfbc4 Rt:773b0bbb Arg:04473310 334202e8 00000000 00000000
Pc:773b0bbb Fr:060dfc08 Rt:773b0b91 Arg:ffffffff 7739c9d3 00000000 00000000
Pc:773b0b91 Fr:060dfc18 Rt:00000000 Arg:00a8443b 04473310 00000000 00000000

—> Thread registers <—
eax=060df500 ebx=00000016 ecx=00000000 edx=000002c8 esi=74e6cab0 edi=00000000
eip=01144612 esp=060df928 ebp=060df938
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 060DF4E0 00000162 74e6cab0 00000000 060df55c
eax-16 060DF4F0 75452f9d 060df55c 75452f71 060df500
eax 0 060DF500 80000003 00000000 00000000 75452f71
eax
16 060DF510 00000002 00000002 0449f7f0 ede85657
eax+32 060DF520 830013c2 cf8b0cc4 0059f3e8 5ec68b00
eax+48 060DF530 ccc35b5f cccccccc cccccccc cccccccc
esi-32 74E6CA90 5dec8b55 07c425ff cccc74ed 8bcccccc
esi-16 74E6CAA0 ec8b55ff 3025ff5d cc74ed05 cccccccc
esi 0 74E6CAB0 030c25ff cccc74ed 8bcccccc ec8b55ff
esi
16 74E6CAC0 3c25ff5d cc74ed05 cccccccc 8b55ff8b
esi+32 74E6CAD0 25ff5dec 74ed0698 cccccccc 55ff8bcc
esi+48 74E6CAE0 5151ec8b 8df8558d 5ce8fc4d 85000000

—> Code <—
011445F2 a4c2df01 00000000 e8d15381 ff85c075 ……….S….u
01144602 1468fb00 0000ba98 7fb201b9 c87fb201 .h…………..
01144612 e8890d81 ff6a018d 55f8b924 000000e8 …..j..U..$….
01144622 aa5381ff 85c07514 68fc0000 00ba987f .S….u.h…….
01144632 b201b9f8 7fb201e8 620d81ff 8b4dfcf7 ……..b….M..
01144642 c1000004 00741cf7 c1004000 007414a1 …..t….@..t..

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Bladeworks.9135

Bladeworks.9135

—> Stack <—
060DF928 01144617 000000fb 01004bfc 0c96c0ac .F…….K……
060DF938 060df998 01004fc4 0441f640 044a9f40 …..O...A..J.
060DF948 04420068 00000020 060df950 060df931 h.B. …P…1…
060DF958 0000001c 0c5ac9c0 00000008 00000008 ……Z………
060DF968 00000007 00000400 00000780 00000438 …………8…
060DF978 00000018 00000000 00000000 00000000 …………….
060DF988 00000000 00000000 00000000 00000001 …………….
060DF998 060df9c8 00c667ce 00000000 00000000 …..g……….
060DF9A8 0441f630 044a9f40 00951315 025b0000 0.A..J.......[. 060DF9B8 00000000 044927f0 00bfebb8 0c4e7f60 .....'I.....`.N. 060DF9C8 060df9e8 00c6102c 060dfa70 044a9f40 ....,...p....J.
060DF9D8 00941bca 044a9f40 00000000 00000000 …..J......... 060DF9E8 060dfa08 0094138f 044a9f40 00000000 .........J…..
060DF9F8 00000000 00000001 00000001 45c98d10 ……………E
060DFA08 060dfabc 00941112 060dfaf4 00942ab4 …………...
060DFA18 3ccccccd 04414618 00b10016 04420030 …<.FA…..0.B.
060DFA28 04420388 00000001 00000002 00000002 ..B………….
060DFA38 00000008 060dfa54 060dfa5c 04420388 ….T…\…..B.
060DFA48 00000002 060dfaf4 0000000c 00000000 …………….
060DFA58 04414628 00000000 04420068 00000001 (FA…..h.B…..
060DFA68 060dfaa4 060dfa8c 044146cc 04420061 ………FA.a.B.
060DFA78 00b103d3 04420030 00000000 00000000 ….0.B………
060DFA88 060dfab0 060dfad4 00b0e81d 04420030 …………0.B.
060DFA98 000c503f 00000001 04420298 00000000 ?P……..B…..
060DFAA8 060dfaa8 060dfaa9 044202a0 04420291 ……….B…B.
060DFAB8 45c98da4 060dfb1c 00b0e1a9 04420030 …E……..0.B.
060DFAC8 00000002 00000002 00000008 060dfaf4 …………….
060DFAD8 04420388 04473310 00000001 000c503f ..B..3G…..?P..
060DFAE8 70802aa7 00000000 00000000 00000019 .
.p…………
060DFAF8 00000000 7ffe0008 7ffe0010 74e6d2b2 ……………t
060DFB08 0a6f5d48 00000000 00002710 00000000 H]o……‘……
060DFB18 45c98c04 060dfb54 00b0f3b9 45c98c4c …ET…….L..E
060DFB28 00000001 000c503f 04473310 7ffe0008 ….?P…3G…..
060DFB38 80000003 060dfb24 060def2c 060dfb9c ….$…,…….
060DFB48 00a846d0 42092070 00000000 060dfb74 .F..p .B….t…
060DFB58 00b0da4f 04386c40 04473310 0094e33e O…l8..3G.&gt;... 060DFB68 00000000 04473310 00000000 060dfbac .....3G......... 060DFB78 00a8438f 04386c40 45c98cb4 00000000 .C..l8….E….
060DFB88 04473310 04473310 04473310 060dfb80 .3G..3G..3G…..
060DFB98 00a87d66 060dfbf8 00a846d0 420934b8 f}…….F…4.B
060DFBA8 00000000 060dfbb8 00a844b7 00000000 ………D……
060DFBB8 060dfbc4 74e6919f 04473310 060dfc08 …….t.3G…..
060DFBC8 773b0bbb 04473310 334202e8 00000000 ..;w.3G…B3….
060DFBD8 00000000 04473310 00000000 00000000 …..3G………
060DFBE8 00000000 00000000 060dfbd0 00000000 …………….
060DFBF8 060dfc10 773f27e1 4274f528 00000000 …..’?w(.tB….
060DFC08 060dfc18 773b0b91 ffffffff 7739c9d3 ……;w……9w
060DFC18 00000000 00000000 00a8443b 04473310 ……..;D…3G.
060DFC28 00000000 00000000 00000000 00000000 …………….
060DFC38 00000000 00000000 00000000 00000000 …………….
060DFC48 00000000 00000000 00000000 00000000 …………….
060DFC58 00000000 00000000 00000000 00000000 …………….
060DFC68 00000000 00000000 00000000 00000000 …………….
060DFC78 00000000 00000000 00000000 00000000 …………….
060DFC88 00000000 00000000 00000000 00000000 …………….
060DFC98 00000000 00000000 00000000 00000000 …………….
060DFCA8 00000000 00000000 00000000 00000000 …………….
060DFCB8 00000000 00000000 00000000 00000000 …………….
060DFCC8 00000000 00000000 00000000 00000000 …………….
060DFCD8 00000000 00000000 00000000 00000000 …………….
060DFCE8 00000000 00000000 00000000 00000000 …………….
060DFCF8 00000000 00000000 00000000 00000000 …………….
060DFD08 00000000 00000000 00000000 00000000 …………….
060DFD18 00000000 00000000 00000000 00000000 …………….

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

Delete the folder %appdata%/Guild Wars 2/ and the file Documents/Guild Wars 2/Local.dat

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Bladeworks.9135

Bladeworks.9135

Delete the folder %appdata%/Guild Wars 2/ and the file Documents/Guild Wars 2/Local.dat

Holy kitten.
Dear lord thank you. deleting those worked.
Finally.

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: Mikedrummer.9760

Mikedrummer.9760

Still get critical error, can’t get game to play at all, freezes entire computer.

Is there a fix for this? I payed a lot of money for this game. >:(

Help Plz. I keep crashing when i press "Play"

in Account & Technical Support

Posted by: nottsgman.8206

nottsgman.8206

Still get critical error, can’t get game to play at all, freezes entire computer.

Is there a fix for this? I payed a lot of money for this game. >:(

you might want to start your own thread to get help with your issue. posting in a 1 year old thread is usually frowned upon, seeing as your issue might be different to the one the OP posted.

alternatively you could create a support ticket, and the support team will do their best to help you with your issue: https://help.guildwars2.com/anonymous_requests/new

70 ‘mains’ and waiting for more slots
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