Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Our Support Team can help you with many issues. You can expedite the help that you receive by providing certain details when you contact the team, such as the following:
Please note: This is sensitive information that should not be posted on the forum, but only be provided through tickets.
Also, please note: Using a descriptive title will speed your response. Putting “Access issue” or “Hacked account” is so much better than “Help” or “Need Support.”
You can submit a ticket by visiting the Support link at the top of this page and then clicking “Submit a request” in the upper right-hand section of that linked page.
Tickets about technical support issues and bug reports need different info. I have posted in those forums about related information needs.
If you need to add additional information to you ticket, do not create a new ticket, but instead update your ticket through the interface.
Ticket queues are running about 24-48 hours, so please do not ask for a follow-up on your ticket unless it is at least 3 days old. You can request a follow-up on this forum, in the Tickets for Review thread. Thanks for understanding.
(edited by Gaile Gray.6029)
For help on the forums, please be sure you use a descriptive title, as mentioned above. Posting with a title like “Access issue” or “Hacked Account” is so much better than “Help” or “Need Support.”
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