Guild Wars 2

Questions from Forum>Tech Support:

“If you have a game account for the original Guild Wars, can you play it?”
- No, because i got trial version.

“Where are you playing Guild Wars 2 from?”
- Home. (Brasil)

“At what time and in which time zone do you play Guild Wars 2?”
- Timezone: GMT -3:00 (Brazil, Brasília, São Paulo).
Generally Monday to Friday I play from 19:00 to 23:00 hs. On Weekends from 7:00 pm to 23 pm.
Customer Eric Shimada via CSS Web 10/12/2012 08:53 PM
Today less than 30 minutes into the game, got disconnected 12 times the game … and I believe that the problem is not with the firewall on my PC or AV, because I have disabled the firewall on both.
Please help me … I do not know what else to do.

Sincerely,
Eric

Edit 13/10/12.
More informations:
Yesterday, in the morning I could play normally without the Error 7: XX.
I’ll get more as time without playing?
I will try to repair the game using:
“C: \ Program Files (x86) \ Guild Wars 2 \ Gw2.exe”-repair

- Haven’t tried.
- Israel
-anytime of the day, gmt+2

i mostly play WvW, and since the last update 7/10, i get the 7:11:3:189:101
error msg every few minuts, i never dc’d before that last update.

-No original GW account, so can’t try

-playing from Holland

-GMT+1 if I recall correctly. usually around the afternoon/evening hours (13:00 – 22:00 range)

I don’t really understand why the “big” investigation is starting now after a 16 page thread concerning the same problem. As far as i know a investigation was conducted and it was pointed out that the problem with error code 7 is not in ArenaNet’s servers but in the users. ( Their ISP was accused).
I can surely share with you my experience regarding this error. For this two weeks
( everything for me started since the October patches, before that i haven’t had any disconnecting problems) i managed to play 5-6 hours in total, while trying to log in desperately every day. Yes, sometimes i was entering the game and the majority of times i had lag and disconnections due to error code 7 when zoning. Interestingly enough my friend living in the room next to mine (using the exact same ISP as i do) is not facing this error 7 and i can log with my account through his PC. The frustration is enormous, because there are no answers and the people suffering from code 7 are not 10 or 15.
This morning i entered and played for about an hour. After that started the lag and error 7 on loading screen – the old story. For a second i thought i might play this weekend as before but i was wrong.

Now on topic:
– Please provide this information:

If you have a game account for the original Guild Wars, can you play it?
Yes, i have Guild Wars account and i can enter and play.

Where are you playing Guild Wars 2 from?
Germany

At what time and in which time zone do you play Guild Wars 2?
I was not playing, but trying to log in between16-22 and 8-12 (in the morning i was able to enter more often, althought for short time before getting error 7 while teleporting) ; time zone – GTM+1

EatYourPatatoes.7845:

I don’t really understand why the “big” investigation is starting now after a 16 page thread concerning the same problem.

I’m thinking because there was a sudden upswing in people having the issue after the 10/7 patch, which implies something specific broke, so they’re trying to track it down.

I posted this on another thread but i saw at the end they wanted us to post here i dont know if my issues are the same but im getting DC issues after october patchs.
I been having issues as well except for me i been DCing every 20 to 30 minutes , it only started happening after the patch on the 11th before then it was completely fine, its blaming my firewall/antivirus/campus , i dont live on a campus and i turned off my antivirus and firewall and ill still receive the DCing issue ( DC = disconnect)

Im usen the smcd3gn modem and the intel boards dh61cr , i dont have a guild wars account so i cant try, im playing in canada ( home ), and i play anytime between 11:00am to 1:00am ( (UTC-04:00) Atlantic Time (Canada) )

There should’ve been an investigation a long time ago before they blamed it on our ISP Providers.
- Don’t have orig game account
- Home / US (Florida)
- I play whenever. I can be kicked at 1 am or 3pm doesn’t make that much of a difference. (UTC-05:00) Eastern Time (US & Canada) for timezone.
I can’t play this game 90% of the time because of this error and have been getting it ever since i got the game . Ports are opened firewall down..ive tried using different servers and even spotify in the background. Nothing has worked which has created a very unhappy customer. No other game i have played has EVER given me so much trouble. Hopefully anet gets this fixed fast already so i don’t have to whine like a little kitten and instead enjoy their game.

-I’ve GW account but I can’t play with it.
-France
-Uh, im always kick by the server (it let me play approximately 2-3min) since I got the game. I’m on PvP zone.

- no original GW account
- USA, Virginia (EST time zone / GMT -5)
- all day today, really.

It lags out and then it disconnects with the 7:11:3:189:101 error. This is the first time that this has happened since I started playing several weeks ago.

Hey guys,
I was getting error as well. I tried everything except disabling WAP on my router. I did this and it seems to have helped. If you haven’t done so try it. May help, may not.

If it helps, I am only getting this in Queensdale when I am on an alt. I did path 1 and 2 CoF with no issues. When we were done, and I went back to my alt, I was getting the lag/etc again.

I also went to Frostgorge and other high level areas with not connection issues at all.

Perhaps it is something with the servers that the low areas are on.

Been happening to me since the last October patch. I used to have this issue constantly, but then two weeks prior to this things seemed to have cleared up. I had about two weeks of gaming without many (re: maybe one Network Error/7:11) problems in all that time. Now, suddenly, I am getting this every three to five minutes upon log-in.

I am in Washington state, in Anet’s backyard.
My timezone is Pacific Time (-8:00 UTC).
I play anywhere from 4PM – 12AM.

I dont have a Guild Wars account.
I am playing from Honduras at my home.
It is usually 8:00 pm -12:00 am at GMT-6

The game is consistently lagging from my location, it just results on an Error 7 like every half an hour, but the lag is really terrible.

-No
-United States
-between 18:00-2:00 weekdays, 9:00-14:00 Weekends
GMT+5 (EST)

While I usually log on to those times, I get kicked out any time of the day after a minute. If I’m extremely lucky, I could play for around 30 minutes before I get disconnected.

Heyla devs? I got a ‘tell us about your game system’ email in response to my ticket- is this something you guys need to research this issue, or is that just an automated mail, and grabbing all that info would clutter up your looking?

-yes
-USA
-4pm-9pm mountain time

made a ticket with support.

-Canada (toronto)
-8-9pm EST
….I don’t get how they can actually make the problem worse without knowing what has caused it or why it is happening, i have only been starting to get these errors today and now i can’t log in for more than a minute without getting dced

Guild Wars took a long time to load/start, but seems to be working.
Played Guild Wars 2 from start and was fine this morning and afternoon. This evening I’ve been getting the error 7 disconnect over and over.
I am in Ottawa, Ontario, Canada.
Everything else seems fine (Ventrilo, Mumble, Firefox, …).
I have tried 2 ISPs (Rogers and Bell—different modems…); both get the disconnects.
So, roughly 7 – 10 pm Eastern.

•If you have a game account for the original Guild Wars, can you play it?
Yes
•Where are you playing Guild Wars 2 from?
Earth, Canada, Ontario
•At what time and in which time zone do you play Guild Wars 2?
7pm till 10pm
I just bought this game and it will not stay connected. I have a new laptop 3 months old, just moved got the best connection Rogers high speed, everthings new and top of the line all other games work perfect. FFonline, WOW, LOTRO etc….

Update from just submitting as asked:
Pop up stating “wait does this answer you rquestion”:

“Are you seeing Error 7?
We are aware that players in Europe are encountering Error 7. Please keep trying. If you are able to get in, you may want to try switching maps to prevent the error from occurring again. We are currently working on a solution and hope to have it resolved soon.

My Submission below:
Error 7 Problems: Responding to Forum Info Request
Please provide this information:
•If you have a game account for the original Guild Wars, can you play it?
Don’t have Guild Wars 1 Account
•Where are you playing Guild Wars 2 from?
UK, South East Region
•At what time and in which time zone do you play Guild Wars 2?
Varies. Normally play between 18:00-00:00GMT always have the issue however….
Thursday night was having the problem until around midnight. stopped between midnight and 14:30
Yesterday (sunday 14th) problems between 13:00GMT and 21:30GMT, then at least 4 hours uninterrupted play until until I logged off between 1-3am

Overflow server issue? (an observation)
It dawned on me this morning that I had not been put in an overflow server during any of the time that I was having a problem, even though I was moving too and from high traffic zones (Frostgorge, Blazing Steppes, Spark Fly Fen, Lions arch etc.). However, I did see myself being transferred in and out of overflow servers occasionally after 21:30GMT (when travelling to Lions Arch). As I spent most of my time later in the evening working in lower population zones doing personal story quests, I thought nothing of the fact that I wasn’t going into overflow servers. But the fact that I had tried to spend the entire afternoon/evening before this in those high population zones previously mentioned, and never once got put into an overflow server, seems, in hindsight, rather strange.
I am not computer savvy enough to know if this is a factor but it is the only observation I have seen since the error 7 code started appearing a week ago. Whilst I have tried a number of the ‘potential fixes’ from the forums, the brutal truth is that this issue did not occur once for me prior to Sunday 7th October. My system has not changed, therefore logic dictates it has to be something that has changed at the server end. The only inconsistancy between play before the 7th of October and play after has been the instances of being put into overflow server.
I have attached my -diag log for your reference.

Any feedback posted on the forums (even if just we are still working on it) would also be great help to the community moral.

Many Thanks

TL:DR
Anyone notice that they are not being put in overflow servers (or having messages pop up as such). could this be where the problem is, swapping between overflow not working properly? I am not Technically savvy so this is only an observation

Time: 1pm-9pm
Location: London, England
ISP: Virgin Media
GW1: Do not own

Anti-virus: Kaspersky
OS: W7 64bit
GFX: nVidia GTX 580

“If you have a game account for the original Guild Wars, can you play it?”
- Yes, i have Guild Wars account and i can enter and play.

“Where are you playing Guild Wars 2 from?”
- Home. (Brasil)

“At what time and in which time zone do you play Guild Wars 2?”
- All day
- Timezone: GMT -3:00 (Brazil, Brasília, São Paulo).

If you have a game account for the original Guild Wars, can you play it?
- Yes

Where are you playing Guild Wars 2 from?
- Singapore

At what time and in which time zone do you play Guild Wars 2?
- I’ve been trying at nearly all hours of the day, I get on anytime from between 0500-0200 hours local time and can’t manage to stay on for more than 5 minutes before the error pops up, am +8 GMT

As a side note, I have a laptop with crappy specs compared to my desktop, they’re both in the same physical location and are connected to the net via wireless router, so far I’ve had no trouble staying connected to the game while on the laptop, on the desktop it’s a horror story, can’t stay connected for more than 5 minutes and even then, there’s massive, massive lag before I get d/c.

If you have a game account for the original Guild Wars, can you play it?
No GW1 account
Where are you playing Guild Wars 2 from? Maryland, USA
At what time and in which time zone do you play Guild Wars 2?
Happens all the time now seems more frequent at high density times, I play in the GMT-5 time zone

For me it seemed like this all started happening after the asuran patch on 10-11-12 no settings on my side have changed and I did not have this issue thursday evening but I did when I played on Friday 10-12-12

Game is essentially unplayable now as it boots me about every 5 minutes. I played since a week after launch almost every day for 4 hours or so a day with no issues.

No GW1 account
Playing from Ohio, USA
Happens all the time.

At the beginning of the game it was doing it non-stop, I couldn’t ever get on. Then for like 2-21/2 weeks it was fine. I really do think that after the 10.11.2012 patch was when it started acting up again. My roommate plays anytime he wants as well, right next to me.

1. No do not own the original
2. Basel Switzerland
3. Only since 3 days now. I can play for about an hour then it gets very laggy. Then it logs me out with the error message 7:11:3:189:101
After that it kicks me within 1min of relogging.
I play mostly in the evenings 7-10pm GMT+2

1) Yes.

2) Australia.

3) All. I’ve tried around the clock and can’t find any time when this problem doesn’t occur.

1 own original
2 Amsterkittenhe Netherlands

Solution that worked for me now, I had it posted in the old thread but copy it here too. Perhaps it might help

I stopped getting the error message when switching to a cable instead of wireless.
So something must go wrong on the wireless part.
Got new cables/modem etc from the provider still same issue.
Then they told me to switch the wireless channel.
It seems in my neighborhood/neighbors, they used often the channels 6 and 11 for broadcasting.
The showed me how to change the broadcast channel of the wireless router to one not used by my neighbors.
This seems to fix the loss of packages.

Well first I’d like to point out that I have had Gw2 since it came out and everything was fine till today. I went into the ac with some friends and thats when everything went bad. I got logged out 5 times in about 15 minutes. It would say couldnt connect to server try again in a few minutes. But it has been pretty bad after the last update it seems and I havent changed anything with my computer. But anyway.

If you have a game account for the original Guild Wars, can you play it?
I dont have a original guild wars account.

Where are you playing Guild Wars 2 from?
Raeford North Carolina

At what time and in which time zone do you play Guild Wars 2?
Generally from 5pm-10pm weekdays and generally from 11am-6pm Weekends. Also my time zone Eastern Time Zone (UTC -5 hours).

Just thought I’d post a little extra information which may prove helpful.

tl;dr – I got 2 characters stuck by using the Divinity’s Reach Asura Gate from Lion’s Arch.

I had a character blank out today using the Asura gate from Lion’s Arch to Divinity’s Reach. At first I got an error 5:11:3:157:101 and kicked from the server.

I was able to log-in and get back to the selection screen. It tried to change maps from LA to DR and kicked me again.

I decided to try another character at this point. I was able to play without a problem. Being curious, I tried to duplicate the error. So I went to LA and tried the gate to DR. About 15 seconds later I noticed the “rubberbanding” effect and got kicked with error code 7:11:3:189:101.

Subsequent attempts to use those characters have resulted in the error 5 and error 7. Other characters NOT in Divinity’s Reach are unaffected except for some significant lag spikes every now and then.

1) no.
2)philippines.
3) i usually get dc or delays when evening ph time around 6pm onwards. what happens is guild tab wont load friend list wont laod stuck on map loading screen im not sure if its a bug or net trafic what im sure is this problems makes me wanna quit. i know you can identify the problem. and also i test my ping to dallas tx and usually i get 200-250ms so i dont know if its latency issue.

Please provide this information:
If you have a game account for the original Guild Wars, can you play it?
— I can play it however I do get the error 7 frequently. For me it primarily happens in specific situations. When I zone into a dungeon or another zone, I will get the error on the loading screen. When I get back in game, I can normally zone into that zone or dungeon without getting the error 7. It is guaranteed to happen 100% of the time when I zone into a new dungeon or zone. In WvWvW I get it in heavy attacks and heavy defense areas.
Where are you playing Guild Wars 2 from?
— I am playing from Central America (Panama)
— Service Provider – Cableonda
At what time and in which time zone do you play Guild Wars 2?
— I play typically Monday – Friday 6:00 PM to 10:00 PM CST and a good portion on Saturday and Sunday throughout the day.
— All throughout the day when I zone into an area it is guaranteed to happen. It doesn’t matter what time. In WvWvW however it does occur more during peak times.

EDIT: Has happened since day 1 for me

Please provide this information:

• If you have a game account for the original Guild Wars, can you play it? I don`t have an original account
• Where are you playing Guild Wars 2 from? Northern Alberta, Canada
• At what time and in which time zone do you play Guild Wars 2? MST -7

And pick a time i get disconnected high periods of use or low, while doing activity, middle of a SPVP match , changing maps, in WvWvW, doing events.
Also should mention, usually get 2 minutes of action lag, where i cant do anything, i can move and push buttons but nothing happens, and yet i can have a conversation in chat in real time. then i get dropped to the char select screen. Had this since day 1.

ReginaBuenaobra.6953:

Please go to https://en.support.guildwars2.com/ and use the Ask a Question tab to submit information to us.

Use this subject line: Error 7 Problems: Responding to Forum Info Request

Please provide this information:

• If you have a game account for the original Guild Wars, can you play it?
• Where are you playing Guild Wars 2 from?
• At what time and in which time zone do you play Guild Wars 2?

All of the reports will be examined by our Tech Support team and routed to our developers.

As mentioned, submit a ticket with the required subject line and information.

Posting them here is unfortunately not needed

Thank you for your understanding

If you have a game account for the original Guild Wars, can you play it?
No I do not have an original account.

Where are you playing Guild Wars 2 from?
From New Zealand with…

Intel Core i5-2500k CPU @3.30GHZ
8.00GB RAM
64bit.
Windows 7.

At what time and in which time zone do you play Guild Wars 2?
GMT+13/12. New Zealand
Usually happens throughout the day, from 12pm-8pm mostly.

If you have a game account for the original Guild Wars, can you play it?
-No never owned guild wars 1

Where are you playing Guild Wars 2 from?
-Louisiana, US
PC Spec:
AMD FX 8120
8gb RAM
Sabertooth 990 fx Mobo
Radeon HD 7850

At what time and in which time zone do you play Guild Wars 2?
-All Times of the Day (UTC-06:00) Central Time (US & Canada)

-I can enter gw1 but will be eventually kicked due to code 7. However it will not disable my internet for 30 secondsish like gw2

-Massachusetts, US

-playing gw2 all day every day, Eastern Time

I’ve tried all suggested ways to fix it. none work

had several today all error 7

screen is attatched

then had this one

and now another one. Running a repair right now

Since the update; this error message is so severe that I can’t even complete a personal story quest. I did not have it AT ALL before the update.

-No
-Florida (USA)
-EST, It happens at all times of day; it gets worse at evening.

https://dviw3bl0enbyw.cloudfront.net/uploads/forum_attachment/file/15996/gw019.jpg

Also getting this message, constantly..making it hard to play at all

If you have a game account for the original Guild Wars, can you play it?

I do not

Where are you playing Guild Wars 2 from?

Colorado

At what time and in which time zone do you play Guild Wars 2?

I play between 5 PM MST and 12 AM MST normally.

I started getting this problem only after the halloween patch. Since then I’ve been DC’ing every 15 minutes.

If you have a game account for the original Guild Wars, can you play it?

I have no Guild Wars account

Where are you playing Guild Wars 2 from?

Belgium

At what time and in which time zone do you play Guild Wars 2?

I get disconnected about every 15 minutes with error message 7:11:3:189:101, during my lunchbreak or in the evening. Timezone UTC+1.

I doubt the problem is on my end since I play another MMO and have had about 5 disconnects in 8 years with that one.

With the patching done today, my problem has gone away.

been playing for awhile now.,but about two and a half weeks ago i strated getting dc’d with error code 7:11:3:189:101. Im playing in usa on the yak’s bend server.

The most recent patch (the one which added the Mad King Chest recipe) started giving me connectivity issues for the first time (going back to all the pre-purchase beta weekends + stress tests). I can play for anywhere from 10-30 minutes before getting disconnected. I’m able to get right back in from character select. Also, I have not ever used the mobile authenticator at any point if that somehow helps narrow it down by any chance :P

error code 7:11:3:189:101

Just got disconnected again while using the -log option. Here it is.

-I have an account of the original GW and I can play it
-I play from Italy near Bergamo
-Usually I play during the evening (19:00-23:00)