Guild Wars 2

I don’t have a GW1 account
Oceanic
Daily, both NA prime times and Oceanic prime times

The errors started happening after the March 18 patch, and has yet to be resolved.
Already sent a ticket and did what the tech requested in the email, including log of the network diagnostics and the log generated by Hijackthis. (By the way, assuming that I have possibly malicious software interfering with the client is downright insulting and only shows a lack of competence. Just saying.)

Questions from Forum>Tech Support:
“If you have a game account for the original Guild Wars, can you play it?”
- No.
“Where are you playing Guild Wars 2 from?”
- Home. (Brasil)
“At what time and in which time zone do you play Guild Wars 2?”
- Timezone: GMT -3:00 (Brazil, Brasília, São Paulo).
Generally Monday to Friday I play from 19:00 to 23:00 hs. On Weekends from 7:00 pm to 23 pm.
Customer Eric Shimada via CSS Web 10/12/2012 08:53 PM
Today less than 30 minutes into the game, got disconnected 12 times the game … and I believe that the problem is not with the firewall on my PC or AV, because I have disabled the firewall on both.
Please help me … I do not know what else to do.
Sincerely,
Eric

If you have a game account for the original Guild Wars, can you play it?
I do not have original Guild Wars
Where are you playing Guild Wars 2 from?
Singapore ( South East Asia )
At what time and in which time zone do you play Guild Wars 2?
6-7pm+ to around Midnight. I’m in GMT+8 timezone.

Disconnected more than 3 times in the past 5 minutes. It’s been the same since I came back to GW2 about 1 week ago. I get more than 10 disconnections every 15-20 minutes.

I have no problem playing other games.

If you have a game account for the original Guild Wars, can you play it?”
- No.
“Where are you playing Guild Wars 2 from?”
- Home. (Australia)
“At what time and in which time zone do you play Guild Wars 2?”
- Timezone: GMT+08:00 Perth
I play all hours, im kicked more so during SPvP then anywhere else. I can spectate matches fine, but soon as I enter and fight im kicked. I can walk around idle but when I preform skills ill most likely be kicked.

If you have a game account for the original Guild Wars, can you play it?
-Yes

Where are you playing Guild Wars 2 from?
-Texas (DFW area)

At what time and in which time zone do you play Guild Wars 2?
Central time zone, can be anytime when I’m off from work: morning, afternoon, evening, night

Additional Info:

Logging into my account and character is no issue

Despite having continuous connectivity issues for the past couple weeks, I was magically able to play the game for a good amount of time tonight. I noticed that the lag and disconnects only happened when people were around me regardless of if I’m in a city or outside exploring. I was able to play through two instances in my story mode with minimal lag.

If you have a game account for the original Guild Wars, can you play it?
-No
Where are you playing Guild Wars 2 from?
-Sydney Australia

At what time and in which time zone do you play Guild Wars 2?
Around 9am to 1pm server time

Lag only started happening after yesterday’s patch, used to be all good