Instal problems.

Instal problems.

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Posted by: izzyminx.2769

izzyminx.2769

Haai. Im having a great problem I cant solve.

Ive tried to instal Gw2 both online and with the disc but nothing works. My firewall is turned off, and my antivirus is Bullguard. I try to install it pops up and does the Kb thingy, then it pops down, then up again and stands at 0 in downloading, then it pops down again and nothing happens… Please help me I really want to get this too work.

My computer -can- run it, specs are right. My computer, a Lenevo, IBM thinkpad.

Instal problems.

in Account & Technical Support

Posted by: Feirlista Xv.1425

Feirlista Xv.1425

Disable or add the game to the AVs exception list also make sure you are running the game in administrator mode. You may have to uninstall the AV altogether and use a more gamer friendly AV like Avast or Windows Security Essentials.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Instal problems.

in Account & Technical Support

Posted by: izzyminx.2769

izzyminx.2769

How do I get Windows Security Essentials too accept the gw2Setup file? I cant seem to find it

Instal problems.

in Account & Technical Support

Posted by: Feirlista Xv.1425

Feirlista Xv.1425

I don’t think you should have a problem with windows security essentials that’s what I run and I have never needed to add the game to the exception list not sure if it has one, are you sure that the shortcut is set to run in admin mode.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Instal problems.

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Posted by: izzyminx.2769

izzyminx.2769

There is only admin mode. As there are no. Other.. accounts at all. And it still closes down before the download begins.

Instal problems.

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Posted by: Milad.6437

Milad.6437

Dude it’s not your fault, it’s Anet’s fault.

Instal problems.

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Posted by: Feirlista Xv.1425

Feirlista Xv.1425

What is your system specs?

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Instal problems.

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Posted by: izzyminx.2769

izzyminx.2769

Processor: Genuine Intel® CPU T2300 @ 1.66 GHz 1.67 GHz , 2 gb Ram, system operetive 32-bit.

It could run it before, I uninstalled it few months ago.

Instal problems.

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi there,

What sort of video card are you playing with?

From what I can tell already your processor does not meet the minimum requirements and your RAM is right at the bare minimum which can affect whether or not you can install the game. While some systems that do not meet the minimum requirements are able to handle Guild Wars 2, this depends entirely on your hardware and how below the minimum requirements you are.

Please understand that even though you were able to play previously, as your hardware does not meet the minimum requirements that does not mean you wouldn’t eventually encounter issues down the road.

Instal problems.

in Account & Technical Support

Posted by: izzyminx.2769

izzyminx.2769

I had a computer worse then this one and it could run Gw2 fine on the low standard fine. I think it is Mobile Intel® 945 Express Chipset Family. Havent had a lenevo before though.

Instal problems.

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

So there’s the issue. Again, even though you were able to play previously, there was never any guarantee that it would continue to work which is why these cards are not supported. Please understand that the minimum requirements are not a guideline. They’re the lowest system specifications in which the game will run.

I am truly sorry for any inconvenience this may cause but unfortunately there isn’t a way to force the client to install if it’s failing due to the hardware. If anything, try updating your GPU drivers as this MAY help but beyond this there isn’t anything else I could suggest for you.