This is for my friend who is free to play(so cannot post on forums) getting “a serious error has occurred that prevents the program from…” when the Login screen appears.
She has been able to play GW2 until the patch on August 9th(i believe it was that date)
When trying any account on her PC, we get that error.
When trying her account on any other PC, it works.
Both have windows10.
I am guessing this is a PC problem. We are not PC Tech(just know a little), so we would like some help.
Here is the Crash log:
—> Crash <—
Assertion: Failed to load Coherent DLL: 0×7e
File: ..\..\..\Engine\ArenaWeb\CoherentUi\AwCoh.cpp(50)
App: Gw2-64.exe
Pid: 4600
Cmdline: -allowInstall
BaseAddr: 00007FF79F000000
ProgramId: 101
Build: 66081
When: 2016-08-28T04:58:57Z 2016-08-28T13:58:57+09:00
Uptime: 0 days 0:00:02
Flags: 0
—> System <—
Name: OWNER-PC
IpAddr: 192.168.3.11
Processors: 8 [GenuineIntel:6:10:9]
OSVersion: Windows 10.0 (64 bit)
—> System Memory <—
Physical: 5750MB/ 8092MB 71%
Paged: 14025MB/16284MB 86%
Virtual: 134217494MB/134217727MB 3%
Load: 28%
CommitTotal: 2258MB
CommitLimit: 16284MB
CommitPeak: 2456MB
SystemCache: 3158MB
HandleCount: 41967
ProcessCount: 134
ThreadCount: 1858
—> Process Memory <—
Private: 43MB
WorkingSet: 47MB
PeakWorkingSet: 106MB
PageFaults: 143407
—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 19.26 5179
Uncategorized 11.43 4581
Collide Havok 6.11 69
Collide 6.11 69
Programmer Data 1.72 529
I/O 1.38 317
File Service 1.24 12
Networking 0.11 14
Collections 0.09 70
Dictionary 0.08 34
Archive 0.08 23
Event 0.07 3
Asset Service 0.05 277
Game 0.04 54
Engine 0.02 12
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2
UI 0.00 20
Text 0.00 1
—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 11.43 4581
Collide Havok 6.11 69
File Service 1.24 12
Networking 0.11 9
Dictionary 0.08 34
Archive 0.08 23
Event 0.07 3
Asset Service 0.05 277
Game 0.02 44
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
Collections 0.01 29
Engine 0.01 6
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2
Text 0.00 1
Download 0.00 3
UI 0.00 14
Programmer Data 0.00 2
String 0.00 11
Agent 0.00 1
—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:01
—> World State <—
<WorldState />
[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10586.0 (64/32-bit compatible)]
—> ClientContextThreadProc Thread 0×2090 <—
—> Trace <—
Pc Rt : Args
00007ff7`9f2eba4c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f2ebad4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9fca97d2 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f6c55f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f6c39b2 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f612f3b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f616642 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f2cc4bb 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f4ab410 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f4a92ee 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f4a8f0e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f4aa406 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f4a891f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f2e25a9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f46809f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`9f468246 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffe`cce48102 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffe`cf37c5b4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
—> Thread registers <—
rax=0000000000000001 rbx=00007ff7a0400b78 rcx=0000003c5e5feac0
rdx=00007ff7a0400b78 rsi=0000000000000032 rdi=0000003c5e5feff0
rip=00007ff79f2eb9ed rsp=0000003c5e5fea60 rbp=0000003c5e5ff370
r8=0000000000000032 r9=00007ff79f000000 r10=0000000000000000
r11=0000000000000200 r12=0000003c5e5ffd28 r13=0000000000000002
r14=0000000000000000 r15=0000000000000000
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
rbx-32 00007FF7A0400B58 00000000`7070632e 20657275`74616546 64656c62`61736964 00000000`00000000
rbx 0 00007FF7A0400B78 2e2e5c2e`2e5c2e2e 5c656e69`676e455c 62655761`6e657241 6e657265`686f435c
rbx32 00007FF7A0400B98 6f437741`5c695574 00000070`70632e68 73676e69`74746573 6d616e65`6c69662e
rcx-32 0000003C5E5FEAA0 00007ff7`9f2eb9ed 0000003c`5e5fea60 0000003c`5e5ff370 00000179`1c94d470
rcx 0 0000003C5E5FEAC0 0000003c`5e5fec00 00000000`00000000 0000003c`5e5febd9 00007ffe`cf32a325
rcx32 0000003C5E5FEAE0 0000003c`5e5feb68 00000179`1c94df0c 00009f80`0010000f 0053002b`002b0033
rdx-32 00007FF7A0400B58 00000000`7070632e 20657275`74616546 64656c62`61736964 00000000`00000000
rdx 0 00007FF7A0400B78 2e2e5c2e`2e5c2e2e 5c656e69`676e455c 62655761`6e657241 6e657265`686f435c
rdx32 00007FF7A0400B98 6f437741`5c695574 00000070`70632e68 73676e69`74746573 6d616e65`6c69662e
r9 0 00007FF79F000000 00000003`00905a4d 0000ffff`00000004 00000000`000000b8 00000000`00000040
r932 00007FF79F000020 00000000`00000000 00000000`00000000 00000000`00000000 00000138`00000000
—> Code <—
00007ff7`9f2eb9cd 488bf948 8d0dc91e 6d01418b f0488bda H..H….m.A..H..
00007ff7`9f2eb9dd e87e8efe ff488d4c 2460ff15 4389f100 .~…H.L$`..C…
00007ff7`9f2eb9ed 488b8424 58010000 48c74424 30000000 H..$X…H.D$0…
00007ff7`9f2eb9fd 00488944 2440488b 8424f800 00004885 .H.D$@H..$….H.
00007ff7`9f2eba0d db488944 2448488b 84240001 00004c8d .H.D$HH..$….L.
00007ff7`9f2eba1d 051eccf2 00488944 2450488d 4424604c …..H.D$PH.D$`L
—> Stack <—
0000003c`5e5fea60 00000000`00000000 00007ffe`cf340abd 0000003c`00000840 00000000`00000000 ……….4….....<...........
0000003c`5e5fea80 0000003c`5e5feaa0 0000003c`5e5feac0 00000000`00000000 00000000`00000000 .._^<....._^<...................
0000003c`5e5feaa0 00007ff7`9f2eb9ed 0000003c`5e5fea60 0000003c`5e5ff370 00000179`1c94d470 ........`._^<...p._^<...p...y...
0000003c`5e5feac0 0000003c`5e5fec00 00000000`00000000 0000003c`5e5febd9 00007ffe`cf32a325 .._^<............._^<...%.2.....
0000003c`5e5feae0 0000003c`5e5feb68 00000179`1c94df0c 00009f80`0010000f 0053002b`002b0033 h._^<.......y...........3.+.+.S.
0000003c`5e5feb00 00000202`002b002b 00007ffe`cf32c3bf 00000000`c0000135 0000003c`5e5febd9 +.+.......2.....5........._^<...
0000003c`5e5feb20 00000179`1c94d470 00000179`1c94df0c 00000000`00000000 00000000`00000001 p...y.......y...................
0000003c`5e5feb40 0000003c`5e5feac0 00007ff7`a0400b78 00007ff7`a0400b78 0000003c`5e5fea60 .._^<...x......×.@…..`.^<…
0000003c`5e5feb60 0000003c`5e5ff370 00000000`00000032 0000003c`5e5feff0 00000000`00000032 p.^<…2………^<…2…….
0000003c`5e5feb80 00007ff7`9f000000 00000000`00000000 00000000`00000200 0000003c`5e5ffd28 ……………………(.^<…
0000003c`5e5feba0 00000000`00000002 00000000`00000000 00000000`00000000 00007ff7`9f2eb9ed …………………………..
0000003c`5e5febc0 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00009f80 …………………………..
0000003c`5e5febe0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fec00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fec20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fec40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fec60 00007ff7`a083d160 00000179`154287a0 00000000`00000000 00000000`00000000 `………B.y……………….
0000003c`5e5fec80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5feca0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fecc0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fece0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fed00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fed20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fed40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000003c`5e5fed60 00000000`00000000 00000179`15410000 00000000`00000000 00007ffe`cf340bf9 ……….A.y………….4…..
0000003c`5e5fed80 00000179`17ab9f90 00000000`00000600 00000179`17abe390 00000179`17abe380 ….y……………y…….y…
0000003c`5e5feda0 00000000`00000000 00000179`15410000 00000000`00000000 00000000`00000600 ……….A.y……………….
0000003c`5e5fedc0 00000179`17ab9fa0 00000179`17ab9f90 00000000`00000000 00000179`15410000 ….y…….y………….A.y…
0000003c`5e5fede0 00000000`00000000 00007ffe`cf340abd 00000179`171e75e8 0000003c`5e5ff010 ……….4……u..y….._^<…
0000003c`5e5fee00 00000000`17ab9fa0 00000000`00000001 00000000`00000000 00000000`0c00000c …………………………..
0000003c`5e5fee20 00000179`17ad8c90 00007ffe`cf342c58 00000179`15410000 00000179`1c94d400 ….y…X,4…….A.y…….y…
0000003c`5e5fee40 00000179`1c94ca00 00000179`1c94df10 0000003c