Latency/Lag for EU Players? [merged]

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Sleepwalker.1398

Sleepwalker.1398

Thanks Anet, waited in a map for Teq and this crap happens and event fails.

• Sydney, Australia
• 6:15 PM AEST
• Tarnished Coast
• Your server: 64.25.38.161 Massive lag spike of sometimes up to 4seconds. I can see people are either walking back, just moving doing same animation. Its like every player just got the Mesmer “Blink” skill or something, popping here and there.

Ok, im not a networks person, anyone know why line 7 is timing out? I’ve tried several traces and 7 always times out.

Attachments:

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Posted by: Fumooz.4759

Fumooz.4759

Location: Finland
Server: Seafarer’s Rest

Mad King’s Labyrinth. Other players warping around and everything stopped for 10 sec. Really bad warping and skill lag after that. Didn’t get disconnected this time.

Attachments:

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Posted by: maeggle.6021

maeggle.6021

pathping, as usual, looks fine. But there’s persistent latency, spell effects aren’t applied in-time, and now there’s a very common issue which causes the character to get rooted (similar to the issue when you use a stunbreak / stability just at the same time a cc ability lands on you) even after the CC wore off.

Pathping log for the lulz (RTT looks more than awesome):
[spoiler]>pathping -4 -q 100 206.127.146.47

Routenverfolgung zu “206-127-146-47.ncsoft.com” [206.127.146.47]
über maximal 30 Hops:
0 Hebe.fritz.box [192.168.42.103]
1 fritz.box [192.168.42.1]
2 87.186.224.87
3 87.190.174.142
4 f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.182]
5 80.157.129.70
6 ae5.XT1.FFT1.ALTER.NET [146.188.4.29]
7 ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
8 213.71.135.138
9 206-127-157-86.ncsoft.com [206.127.157.86]
10 206-127-157-102.ncsoft.com [206.127.157.102]
11 206-127-146-47.ncsoft.com [206.127.146.47]

Berechnung der Statistiken dauert ca. 275 Sekunden…
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 Hebe.fritz.box [192.168.42.103]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% fritz.box [192.168.42.1]
0/ 100 = 0% |
2 16ms 0/ 100 = 0% 0/ 100 = 0% 87.186.224.87
0/ 100 = 0% |
3 16ms 0/ 100 = 0% 0/ 100 = 0% 87.190.174.142
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.182]
0/ 100 = 0% |
5 —- 100/ 100 =100% 100/ 100 =100% 80.157.129.70
0/ 100 = 0% |
6 25ms 0/ 100 = 0% 0/ 100 = 0% ae5.XT1.FFT1.ALTER.NET [146.188.4.29]
0/ 100 = 0% |
7 20ms 0/ 100 = 0% 0/ 100 = 0% ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
0/ 100 = 0% |
8 21ms 0/ 100 = 0% 0/ 100 = 0% 213.71.135.138
0/ 100 = 0% |
9 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 100 = 0% |
10 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-102.ncsoft.com [206.127.157.102]
0/ 100 = 0% |
11 18ms 0/ 100 = 0% 0/ 100 = 0% 206-127-146-47.ncsoft.com [206.127.146.47]

Ablaufverfolgung beendet.[/spoiler]

Kodash [DE] – Ninja Nurse Rescue Squad [care] – Elementalist
A landing you can walk away from just wasn’t fast enough.

Latency/Lag for EU Players? [merged]

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Posted by: Spalen.9483

Spalen.9483

Still experiencing lag and rubber banding playing from Malaysia. WvW is unplayable.
I have been doing /ip whenever it lags and have noticed that I am having latency issues with all map servers that start with 64.25.xxx.xxx in WvW.
This has been going on since 9/9 feature patch! Please fix! It is unbearable!

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Posted by: Calanthe.3857

Calanthe.3857

•Your location: USA- connecticut
•Time and date of incident (plus time zone) Everywhere, all the time, starting 5 days ago
•Game World: Sea of Sorrows
•Brief description of what you’re seeing: My screen freezes like every 10 seconds, then the animation rushes forward to where I directed my keystrokes for movement. PvP is now unplayable and I can barely do anything in the game.

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Posted by: TPMN.1483

TPMN.1483

Server time 8pm- 10pm
Massive lag spikes across numerous server IPs – was running multiple dungeons (AC, SE, TA, CoF, CoE today) in a team with members from UK,IE, USA (NY State/Maryland), Germany – all were experiencing intermittent and random lags of up to 10-15 seconds.

I’ m sorry but given our experiences and the fact that these take very different routes to the servers we are starting to believe this is not ISP or backbone ISP issues. We are coming to the conclusion that there are some very odd things going on ANET back end side (either server side or traffic in/out of ANET).

The lag has been present for a number of days in the form of massive server side items – sometimes with all the members in the team experiencing a massive speed up of there skills and actions in like super speed (x2-x7) normal speed.

We have also seen this at Halloween labs with only 20-25 players in each map (before it hard caps) with mobs being delayed out of doors then super speeding up with skills/actions.
We get a good idea when things are lagging badly ANET side as many members are on Teamspeak and are communicating the issue clearly and what each person is experiencing at that time.

[MYTH] The Mythical Dragons -PvX http://mythdragons.enjin.com

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Posted by: Silver.2651

Silver.2651

Extreme lag yet again. Traceroute seems to suggest problems at the edge6.frankfurt1.level3 server.

Time: 20:56 GMT

C:\Users\Black>tracert 206.127.159.116

Tracing route to 206-127-159-116.ncsoft.com [206.127.159.116]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms MitraStar.Home [192.168.1.254]
2 16 ms 4 ms 5 ms 95.45.24.1
3 5 ms 4 ms 4 ms lag-27.pe1.bbh.bbh-prp.eircom.net [86.43.59.185]
4 7 ms 6 ms 5 ms tenge-6-1-1.core1.srl.core.eircom.net [86.43.253.121]
5 5 ms * 5 ms ge3-0-0.peering1.csg.dublin.eircom.net [86.43.244.54]
6 78 ms 79 ms 81 ms 195.16.170.41
7 103 ms 104 ms 104 ms ae-4-90.edge6.Frankfurt1.Level3.net [4.69.154.202]
8 105 ms * 106 ms ae-4-90.edge6.Frankfurt1.Level3.net [4.69.154.202]
9 110 ms 111 ms 113 ms 195.16.161.58
10 29 ms 30 ms 32 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 30 ms 31 ms 33 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 29 ms 29 ms 29 ms 206-127-159-116.ncsoft.com [206.127.159.116]

Trace complete.

C:\Users\Black>tracert 206.127.159.183

Tracing route to 206-127-159-183.ncsoft.com [206.127.159.183]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms MitraStar.Home [192.168.1.254]
2 12 ms 10 ms 33 ms 95.45.24.1
3 5 ms 4 ms 5 ms lag-27.pe1.bbh.bbh-prp.eircom.net [86.43.59.185]
4 6 ms 5 ms 10 ms tenge-6-1-1.core1.srl.core.eircom.net [86.43.253.121]
5 5 ms * 5 ms ge3-0-0.peering1.csg.dublin.eircom.net [86.43.244.54]
6 66 ms 65 ms 67 ms 195.16.170.41
7 96 ms 97 ms 97 ms ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
8 * 83 ms * ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
9 86 ms 88 ms 87 ms 195.16.161.58
10 29 ms 29 ms 29 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 30 ms 30 ms 30 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 29 ms 29 ms 29 ms 206-127-159-183.ncsoft.com [206.127.159.183]

Trace complete.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Kinthiri.9604

Kinthiri.9604

This is not just EU. It’s happening on US servers too! I was doing the Teq event at daily rollover on 64.25.38.161 (12am GMT 4/Nov/2014) and got disconnected twice from the event. The entire map was screaming about lag.

Average lag to the server in that time, about 2500ms. It wasn’t even so much network latency as it was server unresponsiveness. It felt like the server just wasn’t responding at all. Pings were around 200ms to 300ms, averaging 230ms latency, but the time between pressing a key and it actually registering was about 3 seconds.

This has been happening a lot lately. And its significantly worse since the September Update.

kinthiri.9604 – Co-leader of Anvils Hammers [HARD] – Stormbluff Isle

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Posted by: Sleepwalker.1398

Sleepwalker.1398

This is not just EU. It’s happening on US servers too! I was doing the Teq event at daily rollover on 64.25.38.161 (12am GMT 4/Nov/2014) and got disconnected twice from the event. The entire map was screaming about lag.

Average lag to the server in that time, about 2500ms. It wasn’t even so much network latency as it was server unresponsiveness. It felt like the server just wasn’t responding at all. Pings were around 200ms to 300ms, averaging 230ms latency, but the time between pressing a key and it actually registering was about 3 seconds.

This has been happening a lot lately. And its significantly worse since the September Update.

Hi, this server gives me so much grief.
There is something not right with Tequatl event on this server.
Don’t know what more evidence Arenanet needs before someone actually has a look.
Mean time, I’m just avoiding this server.

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Posted by: Spalen.9483

Spalen.9483

This is not just EU. It’s happening on US servers too! I was doing the Teq event at daily rollover on 64.25.38.161 (12am GMT 4/Nov/2014) and got disconnected twice from the event. The entire map was screaming about lag.

Average lag to the server in that time, about 2500ms. It wasn’t even so much network latency as it was server unresponsiveness. It felt like the server just wasn’t responding at all. Pings were around 200ms to 300ms, averaging 230ms latency, but the time between pressing a key and it actually registering was about 3 seconds.

This has been happening a lot lately. And its significantly worse since the September Update.

I had terrible rubberbanding with server 64.25.38.161 too! During teq as well!
Other servers that I experienced rubberbanding: 64.25.38.150 and 64.25.33.38

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Posted by: gunnzi.2857

gunnzi.2857

Too tired to write any ip’s down lets just say i just had over 2 minutes delay ingame, watching a raid beeing done as i could not move. Tracert to the /ip showed perfect MS.
I could also chat while my actions in the zone were delayed by atleast 2 minutes.
The slowest respond time while having this lag was 36 ms.

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Posted by: Heartwork Beats.1759

Heartwork Beats.1759

Still horrible
I was playing Wvw the whole day, and what i get skillag, rubberbanding, players moving forwards or backwards, skill delay, got disconnect several times from the server:

Traceren van de route naar 206-127-158-1.ncsoft.com [206.127.158.1]
via maximaal 30 hops:
0 Marcel-PC.lan [192.168.178.101]
1 Vigor2130.lan [192.168.178.1]
2 192.168.2.1
3 10.222.48.1
4 gn-rc0002-cr101-irb-201.core.as9143.net [213.51.138.161]
5 asd-tr0042-cr101-ae2-0.core.as9143.net [213.51.158.142]
6 * xe-8-1-0.edge3.Amsterdam1.Level3.net [212.72.33.213]
7 ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
8 ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
9 195.16.161.58
10 206-127-157-86.ncsoft.com [206.127.157.86]
11 206-127-158-1.ncsoft.com [206.127.158.1]

Statistieken worden nu gedurende een periode van 68 seconden berekend…
Van bron – hier Dit knooppunt / deze verbinding
Hop RTT Verl./verzonden Verloren/verz. Adres
0 Marcel-PC.lan [192.168.178.101]
0/ 25 = 0% |
1 2ms 2/ 25 = 8% 2/ 25 = 8% Vigor2130.lan [192.168.178.1]
0/ 25 = 0% |
2 3ms 0/ 25 = 0% 0/ 25 = 0% 192.168.2.1
0/ 25 = 0% |
3 —- 25/ 25 =100% 25/ 25 =100% 10.222.48.1
0/ 25 = 0% |
4 15ms 0/ 25 = 0% 0/ 25 = 0% gn-rc0002-cr101-irb-201.core.as9143.net [213.51.138.161]
2/ 25 = 8% |
5 18ms 2/ 25 = 8% 0/ 25 = 0% asd-tr0042-cr101-ae2-0.core.as9143.net [213.51.158.142]
0/ 25 = 0% |
6 32ms 2/ 25 = 8% 0/ 25 = 0% xe-8-1-0.edge3.Amsterdam1.Level3.net [212.72.33.213]
0/ 25 = 0% |
7 —- 25/ 25 =100% 23/ 25 = 92% ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
0/ 25 = 0% |
8 —- 25/ 25 =100% 23/ 25 = 92% ae-3-80.edge6.Frankfurt1.Level3.net [4.69.154.138]
0/ 25 = 0% |
9 26ms 4/ 25 = 16% 2/ 25 = 8% 195.16.161.58
0/ 25 = 0% |
10 —- 25/ 25 =100% 23/ 25 = 92% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 25 = 0% |
11 31ms 2/ 25 = 8% 0/ 25 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

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Posted by: Silver.2651

Silver.2651

And again. Every evening right around this time it happens really badly. This is really frustrating. My connection is fine, I can play any other game, or do any other internet related activity with no problem. The only issues I have are with connecting to GW2’s servers. It’s been going on for months now. I would really like a fix for this, or at least an update that they’re working on it.

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Posted by: Sube Dai.8496

Sube Dai.8496

I just wanted to drop in here and say that battleping has solved all my problems.

Download it and give it a go. Best app ever.

John Snowman [GLTY]
Space Marine Z [GLTY]

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Posted by: Vetinarius.9523

Vetinarius.9523

Hayho, wanted to play the new Living Word Chapter and noticed i have the same problems.
Everything was fine until i entered Glint’s Cavern. Well it was fine even in there until i started fighting the second big Aspect. (The one which is invulnerable until you kill one of it’s adds, get it’s attunement and then use the attunement to get a shield so you can enter the protective sphere of the aspect)

The laggspikes were insane, and not only in GW2 my whole internet was having random short disconnects. It didn’t stop after i left GW2, i fixed it by restarting my router.

I called my provider, they said the problem is not on their side. I started a few downloads to see if my internet is weak -> 5MB/s and no problems. Then i started GW2 again and got the same problem at the same enemy, had to restart my router again.

I live in Austria, Vienna.

Whole thing occured at between 12:00 and 14:00 GMT +1

(edited by Vetinarius.9523)

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Posted by: Styphax.5791

Styphax.5791

Can we please have an update on this issue from ANet side?!
Not a single reply in weeks…

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Posted by: ZaxanRazor.6235

ZaxanRazor.6235

Not sure what’s going on here.

My wife and I play from the same connection. My game is stable and fine, my wife is really bad episodes of lag and disconnections, especially trying to do the hidden arcana instance. I have no problems.

The computers are identical, save from the GPUs.

Neither of us have and problems with other games, just my wife with Guild Wars 2.

Not sure whether it’s tied to certain accounts or what. We’ve reinstalled the game on my wife’s computer, we’ve swapped wireless dongles – nothing helps. Always fine on mine, my wife’s has issues.

EDIT:

Just to say, we are now playing with our accounts on opposite computers. I’m getting no lag or disconnections on her computer, her account gets lag but hasn’t yet disconnected on mine.

What the heck is going on?

(edited by ZaxanRazor.6235)

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Posted by: ascalo.7136

ascalo.7136

Your location: Dublin, Ireland

Time and date of incident (plus time zone): 20:30 gmt 09/11/2014
Basically every night around 7-8 I start lagging. Never stayed online long enough to know when it stopped

Game World: Everywhere. All wvw borderlands (Ring of fire eu), lions arch and snowden drifts are what i was in before i gave up, but know from past experiences that it happens in any area

Brief description of what you’re seeing: Lag. And a whole lot of it. Either I lag for a couple seconds then dc, or it does multiple spikes of lag, sending people running into walls and me spinning in place etc etc.

This is getting annoying as hell as i mainly play wvw and my raids start at 7-8 every night, just as i start lagging. This has been happening for the past week or two at least.

Dino Warrior/Gaurdian of Kormir
Fractured Mind [IMP]
Underworld

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Posted by: Falen.8276

Falen.8276

comment on this Anet. there is loads of info on this thread and you have had more than enough time to fix this issue.

i’m getting tired of having to repeat the same instances over and over again because of disconnects.

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Posted by: Falen.8276

Falen.8276

i can’t do the new content that you are so proud to have released. 4th time tonight i get booted from the instance and have to restart it all over. so freaking sad that you cant even make your game playable

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Posted by: time.8079

time.8079

Your location:
Malaysia

Time and date of incident (plus time zone) :
Server Time 12pm-4pm (Precisely)

Game World:
Jade Quarry (NA)

Brief description of what you’re seeing:
1) 2sec-5sec delay of animation, skill, even autoatk, rubber-banding walking (on all platform – WvW, PVP, PVE, Eotm)
2) Only occur during server time 12pm-4pm precisely (which is my main play time as an SEA player) , all other time runs smoothly.

(edited by time.8079)

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Posted by: Alchymista.8192

Alchymista.8192

Your location:
Czech

Time and date of incident (plus time zone) :
every day in our prime-time (19:00 till midnight)

Game World:
SFR

Brief description of what you’re seeing:
i was always on sfr, but now every day iam getting rly huge random lags, DCs, and skill delays.. i have absolutly no lags..till evening, it is everywhere.. eotm, wvw, spvp, dungeons.. it already started about month ago.. this game is just unplayable for me.. other MP games run fine.. ping and tracert goes well

Seafarer Never Rest

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Posted by: cafard.8953

cafard.8953

Any update on this? Logged back in last night to see if there was any improvement, and tried to do the living story. Over 5-10 minutes in-game, skill lag increased from barely noticeable to 5/6s long. Finally it stopped responding and i got kicked out after killing 4 mobs in the first LS instance… It’s completely unplayable at the moment.

Location: Ireland, Timing 19:30 GMT, World: Piken Square

Olaf Oakmane [KA]
Save the Bell Choir activity!

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Posted by: maeggle.6021

maeggle.6021

Yesterday I flushed my block list (had several spam bots and a few presumed bot users / cheaters on it) and since then I have experienced far fewer latency issues. Could be just a lucky coincidence, but I’m not too sure about that anylonger. Maybe some of the devs can look into it; Are there some corrupted accounts (like the ones causing map-wide lags and disconnects) which can cause issues for some others?

Kodash [DE] – Ninja Nurse Rescue Squad [care] – Elementalist
A landing you can walk away from just wasn’t fast enough.

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Posted by: Hvaran.6327

Hvaran.6327

During a morning meeting, I learned that some players in Europe have recently been experiencing latency issues. I see posts in a few of the forums, so I’m creating this thread to try to gather and focus your input to help us analyze this issue. (If y’all can share the link to this thread with others, that’ll help us gather info more quickly. Thanks!)

location
Ukraine, Kiev

Time and date
for 2h from 19:00 (GMT+3) 11/november/14 (was same lags in wvw and pvp last 6 days in both game mods, descr. futher)

Game World
Seafarer’s Rest – EU (one of ips 206.127.159.81:0)

description
Simple delays.
In some moments game freezzes, players and npcs running location they where runing previously (while i can run anywhere but skills that i pressed before spike showen as before active status but not working yet) then in 1-5s it continues for me already in next stage. Most lags was in soloq PvP (didn’t palyed team queue) wvw was a bit less, but today it’s same for wvw aswell.
Ussually i have no lags (after some fixes after new year it was almost perfect all time, thanks forthat) in any game mode unless it’s wvw 3 way fight with 60vs60vs60, even then it wasn’t that bad.

Please Anet, respond to an issue, because alot of people on my server was complaning of excact same type of lag in same time.

after arround 1h of my post laggs went out, totally. Had no lags at all after that anywhere.

Handarand – Handacooon – Handa Panda – Handa Genie

(edited by Hvaran.6327)

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Posted by: Privileged.7328

Privileged.7328

Location: Poland
Time: Usually evenings ~19-22 GMT +1
Game World: Gandara
Description: Sometimes (like at the moment) I have a problem even with logging in, connection lost during loading screen or massive lags in game like teleporting folks or waiting 10s for using ability.

Tracing route:

Tracing route to 206-127-159-116.ncsoft.com [206.127.159.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 <1 ms <1 ms <1 ms 192.168.100.1
3 8 ms 5 ms 4 ms 192.168.70.1
4 6 ms 7 ms 11 ms 194.140.250.1
5 6 ms 4 ms 10 ms r1s-do-r0.pljtelecom.pl [194.140.250.17]
6 8 ms 4 ms 5 ms 1.12.static.dcenter.pl [213.5.12.1]
7 15 ms 68 ms 17 ms to_r3.dcenter.pl [213.5.12.246]
8 167 ms 153 ms 85 ms ae0-113.waw20.ip4.gtt.net [77.67.74.229]
9 121 ms 91 ms 31 ms xe-1-0-1.fra23.ip4.gtt.net [89.149.186.38]
10 24 ms 26 ms 32 ms 89.149.164.42
11 23 ms 128 ms 28 ms 206-127-157-86.ncsoft.com [206.127.157.86]
12 77 ms 28 ms 34 ms 206-127-157-102.ncsoft.com [206.127.157.102]
13 32 ms 22 ms 22 ms 206-127-159-116.ncsoft.com [206.127.159.116]

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Posted by: Painbow.6059

Painbow.6059

Location: UK

Time and date: 6PM GMT

Game World: 206.127.159.156:0

Description: General Lag in-game, lagging out and skill delays, not all the time but sometimes.

tracert:

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\George>tracert www.ncsoft.com

Tracing route to www.ncsoft.com [64.25.35.120]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 10 ms 9 ms 10 ms 213.1.112.224
3 10 ms 10 ms 10 ms 213.1.117.158
4 11 ms 11 ms 11 ms 213.1.67.142
5 12 ms 14 ms 12 ms 87.237.20.138
6 13 ms 13 ms 62 ms 87.237.20.32
7 26 ms 30 ms 25 ms 80.150.171.93
8 21 ms 22 ms 23 ms 194.25.6.194
9 15 ms 15 ms 15 ms 193.159.167.82
10 * * * Request timed out.
11 * * * Request timed out.
12 124 ms 124 ms 123 ms 4.59.197.34
13 126 ms 122 ms 121 ms ftp.lineage-us.ncsoft.com [64.25.35.120]

Trace complete.

C:\Users\George>

C:\Users\George>

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Posted by: Valdemas.4960

Valdemas.4960

location
Lithuania, Vilnius
Time and date
about 2 hour evening periods at 19-20 GMT +3
Game World
Seafarer’s Rest – EU
description
Simple delays.
Skills start lagging, people run off in the directions they were going, followed by dcs and huge map load times. Chat seems to work fine during that.

Vinita Rush, ZDs Officer

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Posted by: dennie.9237

dennie.9237

Location: Ukraine
Time: 22:20 GMT+2 date 11.11.2014
Server – Seafarer’s Rest
huge delays >1-2 sec
map ip: 206.127.159.123 Ascalonian Catacombs

Tracert:
1 <1 ?? <1 ?? <1 ?? 192.168.0.1
2 1 ms 1 ms 1 ms 10.0.0.1
3 22 ms 19 ms 24 ms L0.ISG01-DP.alkar.net [195.248.176.150]
4 22 ms 40 ms 23 ms v110.cs14-00-dp.alkar.net [195.248.191.129]
5 23 ms 24 ms 24 ms core-0-0GE-222dot1q.dniepr.ucomline.net [62.221.
41.145]
6 * 35 ms 38 ms farlep-gw.ip4.gtt.net [141.136.100.54]
7 45 ms 42 ms 77 ms xe-9-2-0-317.waw11.ip4.gtt.net [141.136.100.53]

8 60 ms 63 ms 59 ms xe-0-3-1.fra61.ip4.gtt.net [141.136.108.245]
9 62 ms 59 ms 63 ms cdnetworks-gw.ip4.gtt.net [77.67.71.122]
10 60 ms 59 ms 59 ms 206-127-157-94.ncsoft.com [206.127.157.94]
11 63 ms 64 ms 65 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 62 ms 60 ms 58 ms 206-127-159-123.ncsoft.com [206.127.159.123]

(edited by dennie.9237)

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: vDaBozZ.1485

vDaBozZ.1485

Location: Poland
Time: evenings ~19-22 GMT +1
Game World: Desolation
Description: Problems with logging in, connection lost during loading screen, massive lags in game.

Tracing route to: 64.25.33-1.ncsoft.com [64.25.39.1]
over a maximum of 30 hops:

1 0ms 0/ 25 = 0% 0/ 25 = 0% 192.168.1.100
0/ 25 = 0% |
2 10ms 1/ 25 = 4% 1/ 25 = 4% Lodz-bras2.inetia.pl [195.114.190.184]
0/ 25 = 0% |
3 13ms 0/ 25 = 0% 0/ 25 = 0% 83.238.251.208
0/ 25 = 0% |
4 11ms 0/ 25 = 0% 0/ 25 = 0% te0-0-0-7.ccr21.waw01.atlas.cogentco.com [149.6.70.29]
1/ 25 = 4% |
5 —- 25/ 25 =100% 24/ 25 = 96% 206-127-157-94.ncsoft.com [206.127.157.94]
0/ 25 = 0% |
6 31ms 1/ 25 = 4% 0/ 25 = 0% be2306.rcr21.cph01.atlas.cogentco.com [130.117.3.238]
0/ 25 = 0% |
7 30ms 2/ 25 = 8% 1/ 25 = 4% telia.cph01.atlas.cogentco.com [130.117.14.34]
0/ 25 = 0% |
8 33ms 1/ 25 = 4% 0/ 25 = 0% kbn-bb4-link.telia.net [62.115.142.206]
5/ 25 = 20% |
9 118ms 6/ 25 = 24% 0/ 25 = 0% nyk-bb2-link.telia.net [213.248.82.101]
2/ 25 = 8% |
10 162ms 8/ 25 = 32% 0/ 25 = 0% dls-b21-link.telia.net [213.155.137.29]
1/ 25 = 4% |
11 154ms 9/ 25 = 36% 0/ 25 = 0% ncsoft-ic-307707-dls-b21.c.telia.net [213.248.102.146]
0/ 25 = 0% |
12 —- 25/ 25 =100% 16/ 25 = 64% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 25 = 0% |
13 161ms 9/ 25 = 36% 0/ 25 = 0% 64.25.33-1.ncsoft.com [64.25.39.1]

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Dashwood.3215

Dashwood.3215

Connecting from Dublin, most evenings prime time. Underworld server.

After a few weeks of everything being ok, now this is back with a vengeance. Massive lag, random disconnects. Makes WvW and PvP frustrating to unplayable.

I have a 70mbps fibre connection with <8ms ping, so I’m pretty sure it’s not my end that’s the problem. This really needs to get fixed.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: dennie.9237

dennie.9237

Looks like problems in Frankfurt1.Level3.net hub…. I have problems in gw1 too.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Painbow.6059

Painbow.6059

I looks like ncsoft servers have some issues along with nearby hubs. They should really do something about it, it’s not fair on players having to cope with lag all the time

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Hvaran.6327

Hvaran.6327

During a morning meeting, I learned that some players in Europe have recently been experiencing latency issues. I see posts in a few of the forums, so I’m creating this thread to try to gather and focus your input to help us analyze this issue. (If y’all can share the link to this thread with others, that’ll help us gather info more quickly. Thanks!)

location
Ukraine, Kiev

Time and date
for 2h from 19:00 (GMT+3) 11/november/14 (was same lags in wvw and pvp last 6 days in both game mods, descr. futher)

Game World
Seafarer’s Rest – EU (one of ips 206.127.159.81:0)

description
Simple delays.
In some moments game freezzes, players and npcs running location they where runing previously (while i can run anywhere but skills that i pressed before spike showen as before active status but not working yet) then in 1-5s it continues for me already in next stage. Most lags was in soloq PvP (didn’t palyed team queue) wvw was a bit less, but today it’s same for wvw aswell.
Ussually i have no lags (after some fixes after new year it was almost perfect all time, thanks forthat) in any game mode unless it’s wvw 3 way fight with 60vs60vs60, even then it wasn’t that bad.

Please Anet, respond to an issue, because alot of people on my server was complaning of excact same type of lag in same time.

after arround 1h of my post laggs went out, totally. Had no lags at all after that anywhere.

Time and date
for 3h from 19:00 (GMT+3) everyday after last patch.

After this time it’s totally fine for me, but during EU prime time, the delays are unplayable.

Handarand – Handacooon – Handa Panda – Handa Genie

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Geekfox.4267

Geekfox.4267

Location: Qatar
Time and date: November 13, 9:40 PM (+3 UTC)
Map: Mount Maelstrom (38.152)
Issue: Multiple disconnect for no apparent reason. Probably worst offender, even if there’s just several players doing the Megadestroyer events.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: maeggle.6021

maeggle.6021

Well, was too early to be happy about less lag.
Can’t play PvP atm because of constant rubberbanding and random lag spikes :/

Location: Germany, near Frankfurt Main
Where: tPvP match on Silent Storm (206.127.146.125)
When: just now (~20:30 GMT+1)
Issue: Rubberbanding, skill delay, animation delay, etc — my buddy in the same instance wasn’t affected by those issues, though

~~~
>pathping -4 -q 100 206.127.146.125

Tracing route to 206-127-146-125.ncsoft.com [206.127.146.125]
over a maximum of 30 hops:
0 Hebe.fritz.box [192.168.42.103]
1 fritz.box [192.168.42.1]
2 87.186.224.87
3 87.190.174.134
4 f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.182]
5 80.157.129.70
6 ae5.XT2.FFT1.ALTER.NET [146.188.6.105]
7 ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
8 213.71.135.138
9 206-127-157-86.ncsoft.com [206.127.157.86]
10 206-127-157-102.ncsoft.com [206.127.157.102]
11 206-127-146-125.ncsoft.com [206.127.146.125]

Computing statistics for 275 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Hebe.fritz.box [192.168.42.103]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% fritz.box [192.168.42.1]
0/ 100 = 0% |
2 16ms 0/ 100 = 0% 0/ 100 = 0% 87.186.224.87
0/ 100 = 0% |
3 17ms 0/ 100 = 0% 0/ 100 = 0% 87.190.174.134
0/ 100 = 0% |
4 23ms 0/ 100 = 0% 0/ 100 = 0% f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.182]
0/ 100 = 0% |
5 —- 100/ 100 =100% 100/ 100 =100% 80.157.129.70
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% ae5.XT2.FFT1.ALTER.NET [146.188.6.105]
0/ 100 = 0% |
7 18ms 0/ 100 = 0% 0/ 100 = 0% ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
0/ 100 = 0% |
8 20ms 0/ 100 = 0% 0/ 100 = 0% 213.71.135.138
0/ 100 = 0% |
9 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 100 = 0% |
10 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-102.ncsoft.com [206.127.157.102]
0/ 100 = 0% |
11 18ms 0/ 100 = 0% 0/ 100 = 0% 206-127-146-125.ncsoft.com [206.127.146.125]

Trace complete.
~~~

Kodash [DE] – Ninja Nurse Rescue Squad [care] – Elementalist
A landing you can walk away from just wasn’t fast enough.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Geekfox.4267

Geekfox.4267

Location: Qatar
When: About November 16 @ 7:55 (+3 UTC)
Server: Metrica Province (64.25.38.106)

After Fire Elemental, a player unlocked center reactor room for Steam Ogre. I jumped in and dive in to a water. Seconds that I’m stuck in the sky above the Steam Ogre platfrom for several seconds, unable to descend to tag the boss. Probably bad a map. Not even a lot of people, so that’s extremely unusual.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Impact.2780

Impact.2780

Location: Kent, England
Time: ~18:30 GMT, although it happens every time I log in no matter the time, since the end of August.
Game world: Far Shiverpeaks (EU)
Originally created on NA; previous game worlds: Crystal Dessert (NA), Jade Quarry (NA), Gandara (EU)
Frequent spikes between 1 and 3 seconds making competitive PvP impossible. Results include: rubberbanding, wasted teleports, movement skill trajectory mapping seeming to be bugged because it can’t lock on the target that I have (VERY problematic for flanking strike), everything teleports suddenly when it catches up. This makes it impossible to dodge attacks occurring during spikes, and difficult to keep on a target and traverse the map.

I ran some tests using an IP to an NA server that a friend gave me, and I got no packet loss and better response time than from EU servers. EU servers tend to give me 800-2000ms spikes on either a telia or ncsoft server - usually telia and never more than one server, but not always the same one.

Pathping to EU server 206.127.159.117:


C:\Users\Tom&gt;pathping 206.127.159.117

Tracing route to 206-127-159-117.ncsoft.com [206.127.159.117]
over a maximum of 30 hops:
0 Tom-PC [192.168.0.7]
1 10.14.72.1
2 basl-core-2b-ae10-727.network.virginmedia.net [81.96.2.185]
3 basl-core-2a-ae1-0.network.virginmedia.net [81.96.0.153]
4 brnt-bb-1a-ae10-0.network.virginmedia.net [81.96.0.145]
5 * tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
6 ldn-b2-link.telia.net [213.248.100.97]
7 ldn-bb2-link.telia.net [80.91.254.18]
8 prs-bb2-link.telia.net [80.91.246.177]
9 ffm-bb2-link.telia.net [213.155.132.155]
10 ffm-b11-link.telia.net [80.91.246.123]
11 ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
12 206-127-157-86.ncsoft.com [206.127.157.86]
13 206-127-157-102.ncsoft.com [206.127.157.102]
14 206-127-159-117.ncsoft.com [206.127.159.117]

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Tom-PC [192.168.0.7]
0/ 100 = 0% |
1 --- 100/ 100 =100% 100/ 100 =100% 10.14.72.1
0/ 100 = 0% |
2 137ms 0/ 100 = 0% 0/ 100 = 0% basl-core-2b-ae10-727.network.virginmedia.net [81.96.2.185]
0/ 100 = 0% |
3 136ms 0/ 100 = 0% 0/ 100 = 0% basl-core-2a-ae1-0.network.virginmedia.net [81.96.0.153]
0/ 100 = 0% |
4 173ms 0/ 100 = 0% 0/ 100 = 0% brnt-bb-1a-ae10-0.network.virginmedia.net [81.96.0.145]
0/ 100 = 0% |
5 141ms 0/ 100 = 0% 0/ 100 = 0% tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
0/ 100 = 0% |
6 117ms 0/ 100 = 0% 0/ 100 = 0% ldn-b2-link.telia.net [213.248.100.97]
0/ 100 = 0% |
7 156ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.254.18]
0/ 100 = 0% |
8 142ms 0/ 100 = 0% 0/ 100 = 0% prs-bb2-link.telia.net [80.91.246.177]
0/ 100 = 0% |
9 120ms 1/ 100 = 1% 1/ 100 = 1% ffm-bb2-link.telia.net [213.155.132.155]
0/ 100 = 0% |
10 102ms 0/ 100 = 0% 0/ 100 = 0% ffm-b11-link.telia.net [80.91.246.123]
0/ 100 = 0% |
11 40ms 92/ 100 = 92% 92/ 100 = 92% ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% 206-127-157-102.ncsoft.com [206.127.157.102]
0/ 100 = 0% |
14 157ms 0/ 100 = 0% 0/ 100 = 0% 206-127-159-117.ncsoft.com [206.127.159.117]

Trace complete.

EU | Ímpáct / Impact Warlock / Impact Illusions
http://www.twitch.tv/impact2780

(edited by Impact.2780)

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: bbhlarithrial.4982

bbhlarithrial.4982

Location – California, USA

What – Skill Delay, general lag and disconnected with the message “The game client cannot connect to the logon server” (or something right along those lines).

When – Completely random. I’ve been disconnected while crafting, in Fractals, right after Waypointing to Dry Top. The lag and the skill delay, same thing, completely random (although last week WvW seemed exaggerated in the symptoms).

Additionally – Given the diversity in these posts and the fact that the same thing is happening to guild mates in Chile, Australia, both coasts of the U.S., I think we can rule out a location specific problem. It would be nice to be able to play the game again without this nonsense.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Maxi Voika.7390

Maxi Voika.7390

Your location: Spain
Time and date of incident is around 1 month ago.All the time.
Game World: EU – Piken Square
Brief description of what you’re seeing: Skill Lag. I push a button and 1 sec later it is triggered. I run past objects when I try to pick it up. I also see players teleporting all the time…
Help please i can´t play anymore of this problem continues…

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Calanthe.3857

Calanthe.3857

Your location: USA- connecticut
•Time and date of incident (plus time zone) November 16, 4:11 pm. Just logged in ten minutes ago
•Game World: Sea of Sorrows
•Brief description of what you’re seeing: Lagging horribly again in WvW Eternal B. and in Lion’s Arch

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: cali.1496

cali.1496

any news? still getting random lag spikes mostly on wvw

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Akrapovic.5789

Akrapovic.5789

Your location: EU-Germany

•Time and date of incident (plus time zone) November 17, 8:15pm.

•Game World: Desolation

•Brief description of what you’re seeing: HORRIBLE lag spikes on WvW!
ping 250 ms

i ve never had this! ping was only 30-50 ms

what happened? cant play anymore

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Menaka.5092

Menaka.5092

Location: North Italy
Time and date of incident (plus time zone): starting from 20:00 GMT, since the start of October 2014
Game World: Ring of Fire
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc) and random disconnections.

The issue remains, Telia still being the worst offender.

This is destroying my game, I can’t get to play with my friends since almost 2 months.
I’ve tried Battleping.
I’ve tried making a VPN to France.
Nothing is working.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Kaykero.7251

Kaykero.7251

Location: Vienna, Austria
Time and date: since November 4th, but probably even sooner (I started playing again because of Living World)
Game World: Whiteside Ridge
Description: people blinking around like crazy and/or run against walls, multiple disconnects, heavy lag spikes (up to 15 seconds, at times), even shifting items in the inventory is delayed by one or two seconds, delayed input, and so forth – and that happens in pretty much every area of the game: Rata Sum, Silverwastes, personal instances, Kessex Hills, Metrica Province…

All my other games and apps work fine, so it is not my connection. It is not unplayable, but annoying as hell and not really fun. I hope you will fix that in time for Wintersday!

Also, how about an update? Having thousands of people (just an estimated guess when regarding the view count of this topic – nearly 13k, btw) not being able to play properly should be a HUGE deal to you guys, so at least pretend that you are working on it.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Havok.6073

Havok.6073

Location: Italy
Time and date: November 18, 2014 @ always Home world:Piken Square
Map: Any map
Since the start of season 2 of the Living story i am experiencing severe lag and disconnects on any map, even pvp. I have a 100mbit connection and this only happens when i play GW2. It’s been months already, tried Battleping to no avail. Since you brought the Megaserver technology into place my experience has been degrading steadily but lately it’s sincerely unplayable. The worst part is not getting any update from you people, try putting yourselves into our shoes for a minute. Tell us what’s going on, please.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Menaka.5092

Menaka.5092

Location: North Italy
Time and date of incident (plus time zone): starting from 20:00 GMT, since the start of October 2014
Game World: Ring of Fire
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc) and random disconnections.

Posting again to keep the thread alive, because the problem is still there.
I contacted my provider 8 times by now and they say my line works perfectly.
I guess you guys have absolutely no choice about the routing to NCSoft datacenters, so we’re left in the dust.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Auron.5709

Auron.5709

Location: Finland
ISP: TeliaSonera
Time and date of incident:
Starts around 16:00 GMT (time zone +2 GMT) and continues until night time around 21:00-00:00 GMT.
Game World: Desolation

Brief description:
Has recently started to occur after the latest patch (each day now). Lag starts to form on my end around the mentioned time. Skill use, chat, moving items in bank etc. happen in a 1sec-1min delay (delay length is random and prevents me from playing the game). Skills and movement happen though correctly when other people are waching me so the problem is getting the information back to my computer.
I also encountered an error code: 42:0:9001:4409 on wednesday during this time frame that may be related to this problem.
Game works fine each day without lag before 16:00-17:00 gmt, when the lag starts.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Gambit.8425

Gambit.8425

Location: Sweden
Time and date of incident (plus time zone): Since November 18 (patch).
Game World: Far Shiverpeaks
Brief description of what you’re seeing: Lag, disconnects and occasionally can’t log in, like right now (18:44 GMT +1). Lag seem to shift depending on which server I’m assigned to, while the disconnects happens anywhere.

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Vitrio.8056

Vitrio.8056

Hi.
My problem is a lot similar to what people are writing here.
Location: Poland
Time: Since last uptade
Game World: Blacktide
Description: After starting the game it works smoothly for about 10 minutes. Then i got dc and i cant log on anymore. When I start launcher and click Log In button it’s just spinning forever. Sometimes i got information, that it cannot log in. I tried every solution i found on forum (deleting Roaming folder, adding CoherentUI in firewall exception etc.). Furthermore, after dc i cannot even open Guild Wars 2 official site! I can open Forum, but not main site! It’s very weird. And very annoying. Please someone help!

P.S. I’m using Windows 10 technical preview, but i don’t think it’s relevant. Every other game that needs internet connection works fine. And my system is recognized by programs as Windows 8.1.