Guild Wars 2

This is record from moment game went smooth without lag 3 days ago:

7 30ms 7/ 100 = 7% 0/ 100 = 0% ffm-bb2-link.telia.net [80.91.246.28]
0/ 100 = 0% |
8 23ms 7/ 100 = 7% 0/ 100 = 0% ffm-b11-link.telia.net [62.115.138.9]
0/ 100 = 0% |
9 —- 100/ 100 =100% 93/ 100 = 93% ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
0/ 100 = 0% |
10 —- 100/ 100 =100% 93/ 100 = 93% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 100 = 0% |
11 27ms 7/ 100 = 7% 0/ 100 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

And this is present time when game still runs but kicks me out every 5 minutes.

7 30ms 7/ 100 = 7% 4/ 100 = 4% ffm-bb2-link.telia.net [80.91.246.28]
0/ 100 = 0% |
8 23ms 3/ 100 = 3% 0/ 100 = 0% ffm-b11-link.telia.net [62.115.138.5]
8/ 100 = 8% |
9 —- 100/ 100 =100% 89/ 100 = 89% ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
0/ 100 = 0% |
10 —- 100/ 100 =100% 89/ 100 = 89% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 100 = 0% |
11 25ms 11/ 100 = 11% 0/ 100 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

I am no network specialist, but if ping to the certain server I am logged in shows 0% packet loss through 10 minutes, yet game losts connection 2-3 times during such period. And pathping looks the same whether game lags or not …..what does it mean ? Is there bug in the code instead on the servers ?

EDIT: nevermind, I have overlooked whole page of this thread. I don’t think I am going to step into stuff like WTFast, CyberGhost VPN or Hotspot Shield. Game needs to run properly without it, if not, it’s game over.

Your location:
Poland, Wroclaw

Time and date of incident (plus time zone):
Started around 9 PM (UTC), 8th January 2015

Game World:
EU – Far Shiverpeaks

Brief description of what you’re seeing:
Constant lag with brief moments of smooth play. Lag spikes resulting in DC.

Yup, stuff’s back…

Everything came back, lag, dc. You can not play normally. It’s boring. Video done today.
https://www.youtube.com/watch?v=c8VyH5Mxq30&list=UUg8IfcqmAnLtl-3I_dyUqJA

well today i had no problem.
intersting is that according to pingploter between 19:30-22:40 (GMT+2) this specific node l0.milnit1-cr1.bbnplanet.net [195.16.160.17] still had lots of problem. but according to the ping on 206.127.146.44 (one of the gw2 servers) between 20:30-23:40 (GMT+2) i had only 59 packets lost out of 10709. i thought that tracert and ping use the same route. i have no clue how only 59 packet were lost when 1 node on the path to that server was in a bad state. not to mention that i had almost no lag.

Gaile Gray.6029:

I see that a lot more of you have provided your logs, and thanks for doing that. Brad and his fellow team members are still reviewing these things, but I know he’ll be posting as soon as he can more info.

Thanks for your patience!

Just a thought, since the FRA datacenter is right around the corner for me, if you need someone on site to kick some lazy sysadmins behind, I humbly offer my services.

[edited for filter, I’d never kick a kitten!]

So after more than 3 months the problem is still bothering people from Europe… I just dont get it what take so long to repair this horrible lags issue.

So when is fix coming? never? Still same lags and DC every night same time.

Your location:
Finland

Time and date of incident:
Mostly at evenings, from 18:00 —> (GMT +2)

Game World:
Blacktide

Brief description of what you’re seeing:
Impossible to interact with the world because of the delay. Loading times are incredibly long (sometimes I just get stuck on them). Sometimes the client just loses its connection to the server. Has been going on for a while now (months).

Incredible lag in pvp maps! I was doing my daily like always and when i was trying to defend a cap, all a sudden i get seconds of delay on skills the entire match and instadeath because of this. Ever since i get these random delay on skills in pvp. Its unplayable.

Your location: Sweden
Time and date of incident (plus time zone)
+1 CET atm 10 at night but it’s coming frequently.
Game World: Desolation
Brief description of what you’re seeing: I’m getting these lags way too often, game totally stops but i don’t dc have to close the game.
Can’t log back on for quite a while (all form 10 to 30 min usually).

suggestion: instead of posting the map try posting the ip of the server u were on when you had the lag. probably it will be actually useful instead of a map without any relevance.
you can find the ip by typing
/ip
in the chat

i just had contact with support about my connection and multiple people having the same problem. it’s related to some of the routes to the NCsoft servers being kitten.
as for the near 100% package loss on the NCsoft servers itself that is just them preventing ghost packages. it’s not actual data loss they do recieve what goes in the servers.

also, i live in Groningen (The Netherlands)
provider is Telfort,
server is Far Shiverpeaks.

i can still log back in but i hear a lot of people from sweden who cant even load the maps without a DC.
as for the dutch people most of them just skill lagg and rubber banding with a few DC’s

This problem in getting out of hand. Anet does not have a single tiny clue of what is going on. I am verry dissapointed of this kind of support and since i cannot play the game i must quit it. kitten incompetents.

Randomly appearing problem. And what is REALLY interesting is that me and my gf while play simultaneously from one internet connection have sometimes different experience. Me – no lag at all, her- permanent D|Cs and horrible lags. One connection. One wire. XD

Asked my provider and tested other games – works like charm. Even other NCsoft games. Like Aion and stuff. =) Nice work ANet!

Can’t log in atm. Before that, it was lag which just increased to 30 sec+ with 5 DC’s. Sweden.

Update: I could log in and play perfectly fine and then sudden lag and back to situation above.

Alfred Nobel.2914:

Can’t log in atm. Before that, it was lag which just increased to 30 sec+ with 5 DC’s. Sweden.

Same here same location.

can’t login also

Location: Finland
Time: around 17:00 – 21:00 (5-9pm) +2 gmt
Game world: Vabbi

First it started as simple skill lag with characters warping around. Later I started getting disconnects and the game became unplayable and I simply stopped playing. About two hours later I still can not reconnect in game.
This has been happening for past month at random times, mostly in the evening.

Also writing this report was hard enough since the forums would also lose connection several times when trying to login my account (otherwise the forums and connection work just fine).

Location: Finland +2 gmt
Time: Weekdays 20:00-24:00, weekends 17:00-24:00
Game world: Far Shiverpeaks

Any news about this one?

For me this problem started after the 18. of November patch. On weekdays it usually starts at 20:00 and stops at 22:00 to midnight. At weekends it starts at 17:00 and stops around midnight, today not being an exception. For me the problem persists I think about 4 days out of 7. Game goes utterly unplayable, disconnects me and shortly after prevents me from logging for hours. Today being my only day off work this week, I’m naturally quite bitter that I cannot play.

EU Tier 2 just had the worst lagging prime time I’ve seen in over a year :/

Simply not playable at all. Quote from FSP commander “Use any skill that you can”.

Match up: FSP/Gandara/JS (Tier 2)
Server IP: 206.127.146.69
Time: EU prime time (21:00 – 23:00 PM CET)

I am still unable to play in the US, it appears to be the same issue as the rest of you.

Any news? Just kidding, only reliable thing is the lag. Arrived a bit early today, but I guess we can blame Sunday for that.

Could not play during prime time so I took a 2 month break from the game.

Still can’t even log in during prime time and half of my guild cannot either.

Point of no return……

The same problems still persist. Some days no lag or dc at all but then it comes back with a vengeance another day (like today). I am always in a rush to get even a few pvp games done because I know the lag and dc problems might hit at any time.

At best I can finish 5-6 games without a dc. The inconvenient part of this is that the game is usually almost over just as I dc so I get no credit for it.

Today no problems logging in but well… no reason to log in as I know I’ll only dc again mid game and ruin it for everyone else. Joining a pvp game has become rather stressful because of this problem.

oh hello again. This time lag slapped me at 20:08. So it’s ..hmm… 14th disconnection during Tequatl encounter in last three months and as a bonus I can’t log in back to game. Good ol’ lag issue they still didn’t solve I suppose.

I think this will once serve as a bad example to other development companies. 3 months and counting.

Guess this is a problem thats not gonna get solved any time soon. Becuase it seems its not getting prioritised. This problem have been here for 3+ months, GG arenanet.

Your location:
Iceland

Time and date of incident:
Evenings to early morning.

Game World:
Far Shiverpeaks

Brief description of what you’re seeing:
Unplayable lag that started only less then a week ago.
I only play wvw so i cant comment on Pve.
1-3s skill lag, if the skill goes if that is.
Rubberbanding.

Not my connection, work for an ISP and has been looked thoroughly.

Pathping:

Tracing route to 206-127-146-91.ncsoft.com [206.127.146.91]
over a maximum of 30 hops:
0 Gallafatabarbie [192.168.1.25]
1 192.168.1.254
2 85-220-64-1.dsl.dynamic.simnet.is [85.220.64.1]
3 157.157.255.183
4 157.157.255.182
5 xe-1-2-3.ams60.ip4.gtt.net [141.136.103.117]
6 et-3-1-0.fra23.ip4.gtt.net [141.136.105.238]
7 89.149.164.42
8 206-127-157-86.ncsoft.com [206.127.157.86]
9 206-127-157-102.ncsoft.com [206.127.157.102]
10 206-127-146-91.ncsoft.com [206.127.146.91]

Computing statistics for 250 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Gallafatabarbie [192.168.1.25]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% 85-220-64-1.dsl.dynamic.simnet.is [85.220.64.1]
0/ 100 = 0% |
3 15ms 0/ 100 = 0% 0/ 100 = 0% 157.157.255.183
0/ 100 = 0% |
4 17ms 0/ 100 = 0% 0/ 100 = 0% 157.157.255.182
0/ 100 = 0% |
5 53ms 11/ 100 = 11% 11/ 100 = 11% xe-1-2-3.ams60.ip4.gtt.net [141.136.103.117]
0/ 100 = 0% |
6 69ms 0/ 100 = 0% 0/ 100 = 0% et-3-1-0.fra23.ip4.gtt.net [141.136.105.238]
20/ 100 = 20% |
7 68ms 58/ 100 = 58% 38/ 100 = 38% 89.149.164.42
0/ 100 = 0% |
8 —- 100/ 100 =100% 80/ 100 = 80% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 100 = 0% |
9 —- 100/ 100 =100% 80/ 100 = 80% 206-127-157-102.ncsoft.com [206.127.157.102]
0/ 100 = 0% |
10 57ms 20/ 100 = 20% 0/ 100 = 0% 206-127-146-91.ncsoft.com [206.127.146.91]

ethereal.9780:

Not my connection, work for an ISP and has been looked thoroughly.

It’s not your connection, as in your connection to your ISP. It is however your route. Look at hop 6. Notice the 20% loss between it and hop 7?

North American player on EU Desolation server,,,haven’t been able to stay in game without a dc every few minutes for last few hours...dh has sent in pathpings since fall 2014...etc.....sometimes able to play even in eu primetime, so very frustrating....I would like to see Happy Cloud introduced....and would like anet to explain why not?(Telia site recommends it...guess it cost more tho huh? are we worth it?)

I have been a really dedicated wvw player. For now 3 month I’m having lag, so as a D/D thief my CnD doesn’t hit the opponent, or I don’t hit my opponent at all. I’ve been on an EU server and stopped playing wvw because of the lag as it was useless. And well, it’s a rather subtile lag, if I were doing a lot of AOE damage I probably wouldn’t even notice. So, I stopped playing, a friend convinced me to help him, I tried and failed again due to this subtile lag. That’s when I went back to NA and hoped the lag would be gone, which of course it isn’t. So, I’m still having this strange lag, I still can’t compete with other players and I still can’t play wvw. The recent connection logs I made didn’t seem as if I have any major throttle at all, I think the last was at about 17% package loss at telia, but I’m still lagging. And yeah, it’s this subtile lag. I haven’t been playing wvw for now nearly 3 months because of it. Kind of frustrating because I loved wvw. Well, and I don’t know if transfering back to EU is worth it, guess not.

Edit: But at least on EU we all lagged together, my opponents to the left, I to the right – yeah it was fun.
Edit²: Usual If/Would problem and to add: I can fight non “special effect” opponents pretty good but I have to surrender to engineers and elementalists, can’t even hit them.

Edit: I have since transfered back to EU and the lag is better – not sure if it’s completely gone though – have to test it some more.
Edit ²: Still the same old problem – can’t hit with CnD or at all, lagspikes – wvw is still unplayable for me.

For the first time in months, I could play for two hours straight without lag or – what’s even better – disconnects (error 7). Gotta check it out tonight, too. Perhaps I was just lucky…

EU primetime been unplayable for the last 2weeks… please fix it already

Lag went away in November after close to 3 months of game being unplayable. Had a good month, and now it’s back, although not as bad. It’s the same everything runs smoothly then you get some frozen frames for like 700ms then superspeed as it catches up, and it happens once every 10-20 seconds. I can’t seem to run pathping anymore, as an early gateway I route through is no longer responding when I try, so it terminates before I get any useful information.

i guess its double issue from my ISP and ANet.

GG Anet, the lags and Dc’s started about 20 mins ago, and now I can’t even connect to the login server…guess I’ll be back in about 2 hours…

Lag Festival back to Gw2.

2 weeks was ok, no lags, no DC, no problems, so I thought You fix problem, but from few days everything is back. GW2 is completely unplayable.

After a long day i tried to play GW2 again…

Couldn’t get past the character selection screen…. :-(

Tried Gaile’s advice using “pathping -w 500 -q 100 -4 64.25.39.1 > C:\pathping.txt” (minus the quotes), it comes back at me “Access is denied.” like a pro. I take away the " > C:\pathping" and it executes as normal. I’m hoping it’s something minor that I’ve missed – I haven’t played with DOS switches for ~20yrs and a lot has escaped me.

Anyway from what I can see, the pingpath isn’t even executing all the way to Anet’s server node. Being in Australia, it’s stopping its hops when one doesn’t respond in time, which is hop #14 (telstraglobal.net node), and I think it’s the last one before it crosses the pond and makes contact with Level3. The number of hops it usually makes is ~22 or 23 so it’s cutting out prematurely because of telstraglobal.net node.

Valandil Dragonhart.2371:

Tried Gaile’s advice using “pathping -w 500 -q 100 -4 64.25.39.1 > C:\pathping.txt” (minus the quotes), it comes back at me “Access is denied.”

You probably have no write-permission for C:\., try a different path.

Yeh that was strange, but I got it sorted now.

Robert.8206:

oh hello again. This time lag slapped me at 20:08. So it’s ..hmm… 14th disconnection during Tequatl encounter in last three months and as a bonus I can’t log in back to game. Good ol’ lag issue they still didn’t solve I suppose.

I think this will once serve as a bad example to other development companies. 3 months and counting.

New patch old bugs. Just 24 hours later, 20:08…..and it’s like someone swap the switch – I was in the middle of Tequatl ecounter, again, everything went fine , no lags until….. 7:11:3:119:101. Ok, this is my 15 th Tequatl disconnection in the middle of the fight. And game is inaccesible as usual / unable to log in.

Is there any progression towards fix ?

POINT OF NO RETURN.

Perfect title to describe what’s going on in this thread. Although NO POINT IN RETURNING would be more appropriate.

p.s. Already submitted all the info you needed a while back.
p.p.s. You should make a donation bar for new routers/hardware etc. People would be happy to donate so they can play.

POINT OF NO RETURN yea very good LS update i think another LS updat will have only 2 story mision so every LS is shorter and shorter and now i got dc every 1-2 min so cannot play game this LS update show how bad is Living Story idea.

Gaile Gray.6029:

Hi,

I’m sorry that this problem is still going on. My associate Mark got some information about this and posted this earlier:

An update on this. The team is actively working towards a solution for the lag issue many of you have experienced. They have already tried a few potential fixes that did not yield the expected results and are continuing to root out potential causes.
Suffice to say, they aren’t ignoring this problem.

I am extremely kittened right now!!! So this PR bull is not really working Ms. Gaile. The problem is still here after over two months sice the first reports from the players. I see 20 pages of logs from ppl and no solution from you (as in the gw2 staff). No one had to help you guys out and post those logs, but they did because they wanted to play your buggy game. In response you STILL fixed NOTHING.

I just logged in played for 15 mins (extermely laggy), and guess what happened? I got dc again :/ Now I cannot even log in. I get to character screen and the game just kicks my kitten out. But hey new gemstore items right? kitten yeah!!! Doesnt matter that we can’t play, kitten that.

I read reddit today and it seems you are about to annouce an expansion for this game (just assumptions). If that is indeed the case then do you think ppl like me will buy it if we cant use the game at all?

it the seim proplem it always afther the patch it takes u guys to fix it 3days as ususly and always it comes with patch u most have soom progen code becous soon as i donwload patch i got only 1min play and dc

- Your location – Sweden
– Time and date of incident (plus time zone) – After 8pm GMT +1
– Game World – Seafarer’s Rest
– Brief description of what you’re seeing – Slow login, followed by slow loading, followed by massive lag ingame

- Does the lag only happen while you’re in a PvP map? Does it also occur in the PvP lobby? Other maps? – Happens no matter the map
– How long does the lag spike last? Does it ever clear up? – A few hours
– Of your last 5 GW2 play sessions, in how many of them did you experience lag? – Every session for the past week
– Are there specific times of day when do or you don’t experience lag? – I don’t experience lag before 8pm
– When do you remember first experiencing lag of this severity in GW2? – Last week
– Do you also experience lag playing other games? NCsoft games like Wildstar? – No
– Do you live in NA or EU? – EU
– Are you playing on NA or EU servers? – EU
– Was your account ORIGINALLY created on NA or EU?

I am loosing packets on these :
0/ 25 = 0% |
4 —- 25/ 25 =100% 25/ 25 =100% mtc-core-1-be112.net.comhem.se [213.200.163.93]
0/ 25 = 0% |
10 —- 25/ 25 =100% 24/ 25 = 96% 206-127-157-86.ncsoft.com [206.127.157.86]

It’s really hard to beat the last boss with this lag.

Let’s say I change server (from EU to NA), would this help me with lag? I haven’t heard NA ppl copmplaining much…

As things stand now, I cannot play before midnight because of tremendous lag. Things get better late at night, when there are less people.

PS: am I right or is the megaserver that messed up things by bringing many people to play alltogether? Earlier, there were less players but I never had lag issues