Guild Wars 2

I was playing fine on my game before this update now it won’t update.

ERROR MSG

unable to verify GW2 EXE. Is there any way to fix this without having to reinstall the game.

Also getting this, and have seen multiple reports of same.

This sucks. First time it has ever happened to me. Not looking forward to reinstalling.

vyxsin.1284:

This sucks. First time it has ever happened to me. Not looking forward to reinstalling.

Don’t reinstall yet. A lot of us are having this issue, maybe Anet can help from their end. It’s a first for me as well, and things were fine before the patch.

it seems it might be enough to rename the gw2.tmp file in your gw2 folder to gw2.exe and launch that instead (first rename the original gw2.exe to backupgw2.exe or something)

while I currently am reinstalling and can not 100% confirm yet, I now am able to do that.

The same thing happened to me. I worked around it by starting a new installation on another pc I have access to. I let it get as far as starting to download the bulk of the data before stopping it. I then copied the gw2.exe over to the original pc and popped it into the installation folder. I did a backup of the installation folder first.

This seems to have worked.

I was able to fix mine. I ran GW on 2 PCs. So I just took the GW.exe file from my other PC after the update. Put it on the PC with the GW not working. Now it is updating fine. I didn’t reinstall.

TheYang.8397:

it seems it might be enough to rename the gw2.tmp file in your gw2 folder to gw2.exe and launch that instead (first rename the original gw2.exe to backupgw2.exe or something)

while I currently am reinstalling and can not 100% confirm yet, I now am able to do that.

This worked for me. Downloading patch now…
Edit: Downloaded patch. All working fine.

+1 for TheYang.8397

Glad I am not the only one…guess I will wait a while.

Renaming gw2 works for me too! THX Yang!!!

SLloyd.7629:

Glad I am not the only one…guess I will wait a while.

Me too. I have no second computer to experiment with.

thanks! works even for OS X

The rename didn’t work for me unfortunately.

TheYang.8397:

it seems it might be enough to rename the gw2.tmp file in your gw2 folder to gw2.exe and launch that instead (first rename the original gw2.exe to backupgw2.exe or something)

while I currently am reinstalling and can not 100% confirm yet, I now am able to do that.

Worked on mac for me aswell ty

After, you must reinstalling (downloading ) the full game ?

Renaming the wg2.exe don’t fix the problem with starting the launcher on my MAC.

For me with OS X El Captain, it’s good TY Yang !!!!!!!!!!!!
TheYang.8397:
it seems it might be enough to rename the gw2.tmp file in your gw2 folder to gw2.exe and launch that instead (first rename the original gw2.exe to backupgw2.exe or something)

We should not have to uninstall or rename anything. It is GW2s problem and they should be fixing it. Just give them time. There is always something that happens when a new big patch is going on. Everybody is trying to update the game at the same time and the servers go nuts. Does it suck? Yes but I am not going to go playing around in my computer to fix GW2 problems. We shouldn’t have to.

TheYang.8397:

it seems it might be enough to rename the gw2.tmp file in your gw2 folder to gw2.exe and launch that instead (first rename the original gw2.exe to backupgw2.exe or something)

while I currently am reinstalling and can not 100% confirm yet, I now am able to do that.

Worked for me on Mac. Thanks

mygirlparadise.7583:

We should not have to uninstall or rename anything. It is GW2s problem and they should be fixing it. Just give them time. There is always something that happens when a new big patch is going on. Everybody is trying to update the game at the same time and the servers go nuts. Does it suck? Yes but I am not going to go playing around in my computer to fix GW2 problems. We shouldn’t have to.

That’s how I see it as well. The variety of affected systems and fixes (some of which don’t fix it for everybody) tells me it’s something on Anet’s end.

It’s a beautiful day. I’ll just open up the windows to let in some pollen—-erm, fresh air, and check back later.

Yep, having the same problem and I’ve tried just about every fix I could. This is the first time this has ever happened to me.

Thanks Deadly Moonshiner!!

This worked and i’ve been trying to get it fixed with supports help for over an hour. Tried this and immediately the download started.

Deadly Moonshiner.1354:

TheYang.8397:

it seems it might be enough to rename the gw2.tmp file in your gw2 folder to gw2.exe and launch that instead (first rename the original gw2.exe to backupgw2.exe or something)

while I currently am reinstalling and can not 100% confirm yet, I now am able to do that.

This worked for me. Downloading patch now…
Edit: Downloaded patch. All working fine.

+1 for TheYang.8397

Reporting in with the same problem. Renaming file didn’t work.

Tanith.5264:

mygirlparadise.7583:

We should not have to uninstall or rename anything. It is GW2s problem and they should be fixing it. Just give them time. There is always something that happens when a new big patch is going on. Everybody is trying to update the game at the same time and the servers go nuts. Does it suck? Yes but I am not going to go playing around in my computer to fix GW2 problems. We shouldn’t have to.

That’s how I see it as well. The variety of affected systems and fixes (some of which don’t fix it for everybody) tells me it’s something on Anet’s end.

It’s a beautiful day. I’ll just open up the windows to let in some pollen—-erm, fresh air, and check back later.

Yep, I am doing the samething. Actually going to take a walk and chill out because Anet could take a while on this. LOL

I actually got an email to reset my modum. REALLLY????

When Gw2.exe updates itself, it downloads to Gw2.tmp, or alternatively, Gw2.001, or Gw2.002 and so on (Gw2.###). Once downloaded, it can fail to move itself, resulting in a 0 byte or corrupted Gw2.exe and a ~24 MB Gw2.tmp file. Windows will of course complain about an invalid executable. Manually renaming the file to Gw2.exe will fix the problem.

If one of the temporary files does not exist however, you will need to download Gw2Setup.exe and rename it to Gw2.exe. Place it wherever you had GW2 installed, which should be in the same folder as Gw2.dat (~25 GB).

Healix.5819:

Manually renaming the file to Gw2.exe will fix the problem.

No, it doesn’t. I see it working for some people, but not all – myself being one of them.

I tried renaming the files as suggested, with no luck.

I also tried moving the files to a temporary folder, and downloading the gw2setup.exe and running it. Again, no luck. The same unable to verify error message pops up.
I’ve tried resetting my network, restarting my computer, clearing my temp folders etc. No luck.

I do hope they figure this out soon.

DrStephenCW is responding to the reports of this in Reddit bug thread, and says that the next build should fix it. Thought I’d pass that along.

Thanks for the update Tanith. Haven’t checked Reddit lately. Hopefully the next build will be released soon.

:-D

Tanith.5264:

DrStephenCW is responding to the reports of this in Reddit bug thread, and says that the next build should fix it. Thought I’d pass that along.

Thank you. That is good to know. So basically at reset tonight we should be able to play….maybe.

Thanks, Yang! Renaming the launcher and the temp file worked for me, too.

As I’ve said elsewhere, I’ve had this issue on both my Mac and PC since the Spring Patch went live. My Mac doesn’t run or update the game and give me no feedback at all. My PC pops up a handy error message that says it can’t authenticate the GW2 executable. That error message also says to report the issue to Anet support if it persists; so, I did that.

Now that my support ticket is issued I’m of the “get out and enjoy the pollen” mindset.

Good luck y’all.

I submitted a Game Advisor report to them, lets see what that does

FYI, renaming gw2.tmp works on the Mac client as well, if you’re confident dropping down to the shell to mv/cp/chmod. Don’t forget to kill the (invisible) process first.

(in Guild Wars 2.app/Contents/Resources/transgaming/c_drive/GW2/)

Patcher is clearly broken

Looks like a fix has been rolled out, I’m updating now.

Still not launching for me.

Jeebus, this took me since yesterday to fix. But yeah, I downloaded the installer from this site, renamed the GW2Setup.exe file to GW2.exe and after multiple attempts, the patch downloaded and I can log in.

Anet, fix this ASAP.

Tried the fix’s here and on https://help.guildwars2.com/entries/93290408-Problems-Downloading-or-Patching

Still can’t get into game

My game’s exe deleted itself completely. Please help

Everybody have solved this problem? I had the same problem today (yestarday everything was good)… I’ve tried to rename the .temp file, but nothing’s changed

I got a problem when the launcher just crashes without any messages, so I can’t proceed even to typing my e-mail and password. I tried to repair the client, but it didn’t work, so I deleted it and downloaded a new one, but now it just stops when reaching 10k files (preparing to download) and then a message pops out “Unable to launch Guild Wars 2. Please try again. If the problem persists, please contact customer support.” So, as you see, now I can’t even install it. And it happened only after today’s patch – yesterday (around 1-2am CET) it worked perfectly. Help, please.

I’ve a problem like that, but I can’t even unistall the game. A warning says that I can’t run the program ad if a version for a my computer I need to contact the software house…

Have the same problem. Was able to download the spring update, and now when I start the game, the icon is in my toolbar but nothing happens.
tried renaming it, didn’t work.

I’m playing on mac and this is the first time I have this problem, I hope it will be solved soon.

I got the same problem: GW2.exe deleted itself completely,
ckient download fails: A warning says that I can’t run the program ad if a version for a my computer I need to contact the software house…as Twoineone

i have a question for, just to make sure, did all of you installed windows updates before this happened?
Because i just installed windows updates and now i have this problem too.

Hello everyone

Today at morning i got the same problem “after click on GW2.exe pop up appear Unable to launch the game, please contact with support”. What i done to solve my problem is as following:
a) type msconfig in search box in windows
b) go to Services tab
c) check “Hide all Microsoft services”
d) click disable all and restart your PC

After rebooting the problem still appear so i just disable my antivirus application and finally everythink was great.

Ezzechiel.8906:

i have a question for, just to make sure, did all of you installed windows updates before this happened?
Becouse i just installed windows updates and now i have this problem too.

Yeah, I got the problem after the updates. Windows10. =(

same
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