Guild Wars 2

I brought my son Guild Wars 2 for his birthday with my credit card;

1. The email is attached to his email address.
2. The SMS number that was attached to his account is (SIM card) has gone missing or stolen.

How does he regain access to his account ?

I would have submitted a support ticket but I’m a little confused how that works these days.

Thanks..

Your son can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Ticket’ for assistance.

Good luck.

Thank you.

Hey wait a minute.. Submit a ticket just dumps me on this page;

https://help.guildwars2.com/hc/en-us/requests/new

And there is no where to say anything other than searching the already standing FAQ?

I’m dumb sorry you have to click submit anonymous :/