Having trouble with linked accounts.

Having trouble with linked accounts.

in Account & Technical Support

Posted by: Mobius.2695

Mobius.2695

Hello.

I finally decided to go do some Hall of Monument stuff, but I can’t log in because I can’t remember any of my GW1 characters names. I’ve tried using the GW1 support but most links lead to dead sites, and my email was automatically replied to by a bot telling me to go to a site that was also dead. I’ve tried using the NCsoft store to buy a name change since that would list the characters on the account, but since I linked the GW1 account to GW2, I can’t log in with my NCsoft account.

Since my accounts are linked I assume that means they both use the same email and password, is this correct?

Is there anyway to find out what my GW1 character names were? I haven’t played GW1 since the month it came out so it’s been years since I last saw them.

(edited by Moderator)

Having trouble with linked accounts.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

They do now use the same email and password. I believe that CS can help you, if GW1 support is unavailable. Top of Page – Support – Submit a Request. Good luck.

Having trouble with linked accounts.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This appears to have worked out for you. I’m undeleting the first post, Mobius, because having responses with no original post is confusing, and your situation and its resolution can help others. Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet