[MAC] Regular TCMalloc error all of a sudden

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Zamfir.8462

Zamfir.8462

Recently, I’ve been plagued with sudden quits, crashes and hangs most with the error code TCMalloc and then bytes (some random number).

The main recurring value, however is c000005.

I’ve googled TCMalloc, but it doesn’t give much concrete information. I don’t know if this is my hardware or GW2. It only happens with GW2. It usually seems to happen during large battles in WvW, but can strike at any time.

Some random crashes in PvE are [acceptable] but when taking a keep in WvW, and having to get back in the action from scratch is annoying – especially when it’s several times a night.

Any suggestions on where to go from here?

Specs:
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 2.4 GHz
Number of Processors: 2
Total Number of Cores: 12
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 12 MB
Memory: 12 GB

Attachments:

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Exilia Magica.8964

Exilia Magica.8964

I have the same problem with my Imac. It happens during events, especially in the Silverwastes. It’s so bad atm that I don’t want to play anymore, because every time I’m doing an event, the client crashes. The error codes I get are Tcmalloc, c000005, success, lockedrect.pbits and sometimes it just quits without error code. Any help or advice would be appreciated!

My Imac:
processor: 3.1 GHz intel i5
memory: 20 GB
graphics: AMD radeon HD 6970M 1024MB

Attachments:

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: tavisource.7851

tavisource.7851

Same. It wasn’t like this before.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Xillllix.3485

Xillllix.3485

Same here. I think the Cider makes the Mac overheat. As soon as I launch the game my computer fan starts.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Chattaway.1786

Chattaway.1786

Also encountered this issue a while back. For me it occurs when playing in large groups anywhere in the game (silver wastes, group events, etc.). I also opened a ticket with ANet because of that. After all the usual basic steps like deleting library folder, repairing the client or file system permissions they gave up.

I was told the developers were aware of this issue but still it persists for about 2 months now.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Xillllix.3485

Xillllix.3485

Anet are much faster at fixing Mac issues when they are gem-store related.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Xillllix.3485

Xillllix.3485

It just seems that since they merged the forum there is no mac support at all. This crash is annoying as hell.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Bueshang.3015

Bueshang.3015

Same problem here, it has gotten quite bad recently and have basically given up doing any big events because of the crashed. Silverwast is the worst effected.
Same issue of a combination of TCMalloc and c000005.
I’m running a brand spanking new iMac and its frustrating that this keeps happening.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Sammael.2430

Sammael.2430

Same. I already tried talking with a-net but we really weren’t getting anywhere so I gave up. Mostly gave up because reducing shadows and shaders to lowest settings reduced the crashing by a lot. Still happens though.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Sammael.2430

Sammael.2430

Well…there was ONE graphics related fix for the mac (not really).

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: ananda.5946

ananda.5946

This is the same error discussed here:
https://forum-en.gw2archive.eu/forum/support/support/Client-crashes-during-heavy-graphic-fights/first
A Dev posted 10 months ago saying it was a known issue and that they were getting close to a fix. Then, they just sort of quit talking and never fixed it.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: pocha.2340

pocha.2340

i am getting this issue today..

2013 MacPro, 12GB, dual D700 graphics…

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: mikeew.8607

mikeew.8607

You can see how much they care based on the silence. I am just so over fed up at this point. I have frequent crashes on Mac client and nothing not a word from them indicating a fix in the future. I am about done with this game if my client keeps crashing every 15-30 minutes of game play.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

i am getting this issue today..

2013 MacPro, 12GB, dual D700 graphics…

Make sure you submit a support ticket/request so that you get a staff response.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Chinois.1057

Chinois.1057

Just got the same issue all the time..

Have a Imac.

Could it be possible to take care of Mac players?

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Leila.7269

Leila.7269

I’ve been mailing back and forth with support over the frequent crashes recently. I don’t know what they did, but it used to be stable aside from the trading post issues. I wondered if it was related to nVidia support, but it looks like it’s an issue with AMD cards too.

Anyway I’ve jumped through all sorts of hoops to hopefully get the point across that it doesn’t seem to be an issue with my system / user login account. Some things I’ve done multiple times like reinstalling and running disk repair. Not sure why, but it seems to be getting more frequent since the recent update.

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Necromus.9276

Necromus.9276

It has something to do with the way Cider translates the graphics. My iMac crashes all the time unless I use the lowest graphics setting, especially during world boss events when there are tons of people and particle effects going on. Using the lowest graphics setting solves the problem, but then you don’t get to see all the cool stuff that they’ve done for GW2. I really wish they would fix this issue.

“Building a wall is like fighting a war…”

[MAC] Regular TCMalloc error all of a sudden

in Account & Technical Support

Posted by: Kestrel.7890

Kestrel.7890

I’m getting various crash errors including this one. Only since HOT came out though. Not a single crash before that. Now, I get them all the time. I’m going through various exercises with support currently to isolate what’s causing the problem.