Guild Wars 2

This is not a new issue for many yet increased in frequency since the June patch. I have done all the trouble shooting with the lead tech on my issue that began June 16th and to this day is still unresolved. We have done extensive testing and trouble shooting and determined my brand new top of the line 27" iMac is not the issue. No hardware/video issues at all. Ive been on the line with Apple Support as well and 90% of all crash reports are related to the Transgaming Cider threads. After last weeks update I am now down to about 30 mins to 1hr between crashes. I cant even keep buffs from the Silverwastes due to the crashes.

I am a loyal customer/player and very active every day. Not to mention the amount of money I spend each month in the gemstore.

After about two months of trouble shooting I got an email saying pretty much “sorry deal with it you will see updates on the beta client in patch notes”. That was harsh that the devs didnt seem to care.

One of the main issues we found when speaking with Apple was the fact that there is a HUGE memory leak with the wrapper. I may only have 8GB ram but as soon as I start GW 2 i drop to 4gb then just before I crash i have less than 130mb (yes MB) free memory and the wrapper becomes unstable and crashes.

Nothing else is running in the background either (only Steelseries engine and this issue was before I got the Steelseries gaming accessories)Ive turned off every possible thing and I shouldnt have to do that.

I am not the only one with this problem either and have seen many instances on forums with this same issues.

My honest question is when will ANET look into the issues with the “beta” client and update it properly? Or am I just wasting my time?

The tech I was working with was awesome and very respectful and patient.

My issue case is #1579868

I absolutely agree. While I am grateful that we can play it on our Macs, we still have an inferior product for which we pay the same price as the far better Win model.

I love this game and I endure the crashes and low fps because I love my Mac too but the game grows increasingly harder to enjoy because you just can’t trust it not to let you down. Even going to LA on ‘choose your own graphics’ is a recipe for disaster.

Electronic Arts has come to the party for Mac users and made a native Sims 4 version. The Mac version is even suggested to be better than the Win version. Miracles do happen it seems so I live in hope that Arenanet might give us some love too.

This x1000 I just forked over almost 3600 bucks on a brand new iMac 5k with 32 gb of ram and a dedicated 4 gb of ddr5 memory GPU. I have the top of the line specced iMac of this version with the core i7 with 4.0 ghz turbo boosted up to 4.4 ghz and I crash about the same frequency I typically only have iTunes running in the background while playing so I can listen to my music. Anet has made no effort to address this. In fact the contrary I filed a complaint about 2 weeks ago with the BBB regarding the matter and they replied stating that it is a beta client and to suck it up basically. It is a disgust and quite frankly I am very nearly fed up with the company and the way it has handled its Mac player base. I love this game and even pre ordered the expansion and like you have vested much of my own money on top of just buying the game in the gem store as well as converting people to play before it was F2P thus helping to earn the company more revenue yet here I sit with a client that crashes quite frequently about once or twice every 30 minutes or so. I can typically go a full round of pvp then as soon as I port out I will go to move and suffer from the exact same memory leak this with as I stated 32 gb of ddr3 and 4 gb of dedicated ddr5 gpu memory. Pretty sad really that a company can do this hide behind a client calling it beta for nearly 3 years with no real outlook in the future for us to expect anything of any difference but yet many Mac users continually support this game and get not much in fixes in return.

Anet just needs to get Aspyr to do the Mac port. Aspyr usually do an amazing job at porting games.

Funny thing is arena net say GW2 on Mac will run better with final version. They say this 3 year ago.

https://www.guildwars2.com/en/news/announcing-guild-wars-2-for-mac-beta/

understand that your overall experience will be better when we release the final version.

3 year later not even talk if they work on Mac client at all. They also talk about how arena net staff want to play on Mac and even president love his Mac.

On top of it all, ArenaNet staffers are big fans of Macs. We offer them as part of our employee laptop subsidy program, and our president Mike O’Brien is rarely seen without his Mac laptop. We’re as excited as anyone to play Guild Wars 2 on OS X.

I do not think arena net very honest about Mac client. I think they make cider port with Transgame as cheap way to get small amount of Mac customer to buy the game. Then they do not care. Many time when there was the Mac support forum arena net say we hire some person to help with Mac problem then that person post a few time and disappear. One time Mac problem had fix fast and that was when problem would not let player buy gem in gem store. It had fix fast for some reason. After that no news on Mac client with other problem.

I usually like arena net and defend their decision but I do not think they are very honest about Mac client. Seem like as some say a cash grab to me. I give up on junk Mac client that get worse and worse over last few month and do boot camp. I will not trust arena net to do good thing with Mac client.

Maybe Transgaming promised improvements that never came. Now Cider is own by nVidia and now you can’t find any information on Cider other than it was bought by nVidia. Transgaming has scrubbed their site of all Cider information.

Because my last MMO also had a cider port and I had friends there who played on Macs and ultimately went with Boot Camp to get better support.

I understand as a developer that it’s easier to develop from day one if you already decided on multi-platform, multi-API support than try to retrofit later.

I know that at the end of the days, the decision is out of the hands of the developers and are in the hands of management and accounting. That you don’t support a platform out of the kindness of your heart but whether the “cold equations” says to management that it’s worth the cost.

All I’m trying to do is inject a dose of reality into the wishful thinking that a native port is coming. I think that’ll only happen if they spend time figuring how to recreate the game in a 3rd party game engine. Same goes for console ports and even Dx11/12 support.

Sorry you’re upset I injected myself into your grousing thread but I think it’s better accepting what you have than wish for something that may never come.

Behellagh.1468:

Because my last MMO also had a cider port and I had friends there who played on Macs and ultimately went with Boot Camp to get better support.

I understand as a developer that it’s easier to develop from day one if you already decided on multi-platform, multi-API support than try to retrofit later.

I know that at the end of the days, the decision is out of the hands of the developers and are in the hands of management and accounting. That you don’t support a platform out of the kindness of your heart but whether the “cold equations” says to management that it’s worth the cost.

All I’m trying to do is inject a dose of reality into the wishful thinking that a native port is coming. I think that’ll only happen if they spend time figuring how to recreate the game in a 3rd party game engine. Same goes for console ports and even Dx11/12 support.

Sorry you’re upset I injected myself into your grousing thread but I think it’s better accepting what you have than wish for something that may never come.

I did not say a thing about native client. Do not put word in my mouth. I say arena net advertise a product and then do not even try to support it. They say as in my quote will be better with final version. Say final version does not mean native client but one that work better. But they have no plan for that it seem after 3 year. Fact is beta client is worse now then one year ago. I will tell.

I first play GW2 on 2009 iMac and can play with medium and low setting. I then buy late 2012 iMac and can play some high and medium setting. I also have 2013 Macbook and can play medium and low setting. Last few month everything much worse. 2009 iMac can not play at all. 2012 iMac went from 40 FPS on setting talk about to 10-20 FPS and graphic problem on lowest setting. Same for Macbook. The beta client is now worse than 1 year ago.

Mac customer has a right to talk about how arena net let the player down. It do not affect you and you can argue about that as you want. You did not buy game as Mac customer. Do you go on Amazon review and see people make complain about item they buy that you did not and tell to them not to complain?

Please just leave thread alone and let Mac customer talk about product they buy because it is okay for them to do. You not Mac player and do not know how bad support for Mac client is. If old Mac forum was still here I would give you link. We do not need some person tell us we should not ask for better product and support. Mac customer do not need PC person haunt a thread because they do not like Mac.

Qugi. The product is a beta. While it may not be very good of them, they aren’t bound to any statements that they made 3 years ago about beta software.

The support staff do still support mac users and will try and help out, the issue is that they don’t have dedicated mac support staff primarily because the game is being run through a cider wrapper and there isn’t much that tech support can do to fix issues with it as a result.

Behellagh has perfectly valid opinions and is offering intelligent responses. Telling people to go away isn’t very nice.

FlamingFoxx.1305:

Qugi. The product is a beta. While it may not be very good of them, they aren’t bound to any statements that they made 3 years ago about beta software.

The support staff do still support mac users and will try and help out the issue is that they don’t have dedicated mac support staff primarily because the game is being run through a cider wrapper and there isn’t much that tech support can do to fix issues with it as a result.

Behellagh has perfectly valid opinions and is offering intelligent responses. Telling people to go away isn’t very nice.

Arena net say they do have Mac staff many time. This just last one.

https://forum-en.gw2archive.eu/forum/support/support/Mac-Beta-Client-Support-Clean-up-thread/first#post4045876

We have a new tech person on board who is — be still my beating heart — a Mac specialist! So we will be reviewing all stickies and updating them in the near future. Let’s give her a bit of time to get up and running, but we’re on the case!

Person vanish with not even support. Mac forum close with no support from this person. Report from some that make ticket where arnea net tell them to use .exe to find fix. LOL

https://www.guildwars2.com/en/news/announcing-guild-wars-2-for-mac-beta/

and understand that your overall experience will be better when we release the final version

3 year later mac client worse than ever. Okay fine, Mac client was not cash grab. Arena net love Mac like they say in page about Mac client. You can hide all want about how bad arena net treat Mac customer but if you look on forum over year it is as we say “kitten”.

Arnea net make garbage of Mac client and for some PC person to say this is okay is joke.

Behellagh is not Mac customer but want to talk all time about how Mac customer should be treat. Like I say, does Behellagh go to Amazon and tell person complain about bad product he do not own they should not complain?

I am not going to argue. Arena net sell trash product to Mac player to get money. If you do not see this I do not know what to tell. I do not care if you think I am not nice. Arena net sell junk to Mac customer with advertise how they love Mac and want to play on Mac.

https://www.guildwars2.com/en/news/announcing-guild-wars-2-for-mac-beta/

We’re as excited as anyone to play Guild Wars 2 on OS X.

I wonder how many really play on Mac. haha

They say be better when final Mac client is made. 3 year later and Mac client worse than ever. No talk about how Mac final is made. Just a worse client. This is bad and bad of arena net to talk about. They should never make Mac client if after 3 year they do not want to support or make better. Just a lie to sell GW2 to Mac customer. Cash grab. And I feel bad for all Mac customer that buy product arena net do not support or want to improve.

Figlilly.3907:

Electronic Arts has come to the party for Mac users and made a native Sims 4 version. The Mac version is even suggested to be better than the Win version. Miracles do happen it seems so I live in hope that Arenanet might give us some love too.

Yes but EA had $4.5 billion in income last year and Maxis, the company that originally developed The Sims (also SimCity and Sim<whatever> series of games) was a very Mac oriented company with a large Mac following. I imagine Mac owners were quite disappointed by Sims 3 running under Cider, unlike The Sims and The Sims 2 which were native ports done by a 3rd party. The Sims 4 uses a new internally developed multi-platform game engine to once again satisfy their Mac player base.

ArenaNet on the other hand only had $75 million in income in the last 12 months. They have no previous history with gaming on the Mac since Guild Wars was Windows only. So they lack the resources to do a native port of the game for the Mac so they took the shortcut by using Cider. Just like Star Trek Online, Champions Online and EVE. CCP Games, EVE’s developer, is estimated to have a similar size annual income to ArenaNet.

So EA doing a native version of The Sims 4 is about not only having the budget available to do so but historically a pre-existing large Mac following they needed to satisfy. Sadly ArenaNet has neither.

This is getting more concerning to me with the incoming raids and new maps. I play with my wife for a few hours every night with her on her iMac and she crashes 2-3 times a night. Usually we are just leveling alts in the open world or doing wvw, which aren’t too bad to have random disconnects. Annoying, but we manage. We’re excited about raids though and if she drops in the heat of the action it will annoy our whole guild. As for new maps, LA is by far the place she crashes the most which doesn’t bode well for the upcoming jungle maps.

Drath,
I have the same issue I have a top of the line iMac 5k with all of the highest upgrades the core i7 4ghz 32 gb of ram and dedicated ddr5 4gb gpu. I benchmark higher than my brother brand new PC yet this game crashes once every 15-30 minutes or so. Typically all i do is pvp and when I come out of a match seems there is a memory leak or something cause my fps just drops rapidly and then the game crashes back to the launcher but the launcher is all white. I have to open activity monitor and force close the game then re launch really makes me leery of the fact that I pre ordered the expansion.

I have given up playing on my IMac. I have a little Win laptop that I now use.

Once it was just the boss fights or the zergs that caused me grief but, even then, lowering my graphics helped. Now I can’t even play around in quiet maps because my game crashes over and over. I guess I could lower my graphics but that is not acceptable to me. What with my ageing eyes and low graphics, I can’t see much at all.

My iMac is an i7.