MacOS Sierra: System crash in taimi's game

MacOS Sierra: System crash in taimi's game

in Account & Technical Support

Posted by: euro.5164

euro.5164

Hello everybody,

so i was playing the latest episode of living world (rising flames – taimi’s game) on my mac with MacOS Sierra installed. The Mac’s spec are:

iMac 27’’ late 2013
3,2 GHz Intel Core i5
24 GB 1600 MHz DDR3
NVIDIA GeForce GT 755M 1024 MB
MacOS Sierra 10.12

At this point in the dialogue after the first destroyer wave -

Rytlock Brimstone: If we know where it is now, let’s just go knock on its door and give it a welcome basket.
<Character name>: Why did it move?

- my whole Mac crashes (i never had this in 4 years of using Mac!) and is forced to restart the OS. I gave it another try – same problem, exact same dialogue. Even a 3rd try ended in my Mac crashing at this dialogue, so i think the problem is in the GW2 code.

Can you please do anything about it? I cannot proceed with the living world story and thus not enter the new zone :-(

Thanks in advance, cheers!

MacOS Sierra: System crash in taimi's game

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Posted by: HippieJoel.9537

HippieJoel.9537

Definitely check temperatures to make sure your system isn’t overheating. It’s unlikely but certainly possible.

That said, if it is a problem with the game itself it’s unlikely that it’ll get fixed until the release of the new Mac client. The company that made the existing Mac client no longer exist so Anet are now developing a new one themselves.

Your best bet if at all possible is to play the game using Bootcamp.

MacOS Sierra: System crash in taimi's game

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Posted by: lead.7543

lead.7543

I have the same problem, it is to do with the new mac sierra update and it seems guidwars 2 and its “envelope” is not compatible with the latest version of mac

MacOS Sierra: System crash in taimi's game

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Posted by: Talek.6795

Talek.6795

dude, i solved it today, delete the whole gw2 folder from the application root folder, reboot and start gw2 again

open the hidden library while pressing the alt → application support →copy and paste guild wars 2 folder somewhere just in case and delete the main one → reboot → play without that kitten

Talék

MacOS Sierra: System crash in taimi's game

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Posted by: lead.7543

lead.7543

dude (or dudess) @talek, that does not fix it unfortunately

MacOS Sierra: System crash in taimi's game

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Posted by: Talek.6795

Talek.6795

@lead, after i did the fix the error came to me only once, which is shame still

If someone has any thoughts about what we need to do to fix it – it would be awesome

Talék

MacOS Sierra: System crash in taimi's game

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Posted by: Talek.6795

Talek.6795

do you guys have safari opened on background while playing gw and having the crash?

Talék

MacOS Sierra: System crash in taimi's game

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Posted by: Kandros.7496

Kandros.7496

This has happened to me a couple of times since Sierra upgrade and I think both times I had Safari open.

MacOS Sierra: System crash in taimi's game

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Posted by: lead.7543

lead.7543

Safari is not the issue as I never ever use safari on my iMac. ^^

MacOS Sierra: System crash in taimi's game

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Posted by: Doryx.9182

Doryx.9182

Same problem here, tens of kernel panics (one in the launcher too!!) since the Sierra update.
I have contacted the support and they have replied that
The Guild Wars Mac client is not yet compatible with the Sierra operating system. At this time I am not aware of when an update to the client will occur, and you will again be able to player the game on Sierra.
I have paid for this game, and I’m speechless right now.

MacOS Sierra: System crash in taimi's game

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Posted by: seraph shay.6170

seraph shay.6170

I am also having this issue and i am very frustrated with Arenanet not having this figured out in advance.

MacOS Sierra: System crash in taimi's game

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Posted by: sfinlay.5249

sfinlay.5249

Got say that its the same for me too, with a late 2014 27" Retina iMac

I had never seen a kernel crash on a Makittenil I tried running GW2 with macOS sierra

MacOS Sierra: System crash in taimi's game

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Posted by: Sodam.7913

Sodam.7913

Exactly the same for me and Arena doesn’t give any answer. That’s not normal.

MacOS Sierra: System crash in taimi's game

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Posted by: euro.5164

euro.5164

crashes still keep happening, i recognized that i got iTunes running in the back most of the time… maybe this has to do with it? anybody can confirm a similar behavior?

MacOS Sierra: System crash in taimi's game

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Posted by: Cullyn.1342

Cullyn.1342

Happens for me too. Often I’ll get a crash after just starting my machine. MacBook Pro. 2016. No other apps running. No real chance to overheat. Really hanging out for the native client beta, please be soon.

MacOS Sierra: System crash in taimi's game

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Posted by: Talek.6795

Talek.6795

try to play on integrated video

Talék