I contact you since my son has not gotten any response from Tech support. he reported his account to be hijacked on 9/2/2017. Ticket 6577319 and 6581001. He has changed his password but there is a block that has been placed on his account. He is unable to post here on the forums. He also worried about seeing emails about someone spending over $250 in Gems on his account. Please get in contact with him and responded to his ticket.
Howard
(edited by Hwt.9062)
Tell your son to not create anymore tickets. With the announcement of PoF, ANet support got swamped with tickets and it’s taking them longer than the typical average to get tickets turned around. They are resolving more tickets a day than come in so things are getting better. But the more duplicates are created, the slower things go.
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