Guild Wars 2

I’m trying to install GW2 onto OSX but when I double click on the gw2 installer I get a w2 window pop up, with an empty (what appears to be) text area and greyed out buttons.

Please see attached.

See that installer on your desktop labelled “Guild Wars 2” when you open that it should present you with a window that has the GW2 logo inside, that’s an icon that you need to drag out of the window into your Applications folder. I suspect you’ve just double clicked the logo inside the installer, and it cannot run the program from inside there.

same result regardless of where i drag the installer app to.

Here are several threads on the issue; some with tips:

https://www.google.com/search?q=guild+wars+2+forum+mac+installer+blank&ie=utf-8&oe=utf-8#q=guild+wars+2+forum+mac+installer+blank+site:forum-en.guildwars2.com

Good luck.

I went through quite a few of those posts. Most responses assumes that GW2 was installed, or installed previously. However this is a clean install, no previous installation.

It is the installer that is failing, the client is not even on the computer yet, nor is there any gw2 or transgaming content to remove. Posts related to the issue I am having don’t seem to have a resolution, or are completely unanswered.

I did an SMC reset as per one of the posts but that didn’t work.