Odd performance issues

Odd performance issues

in Account & Technical Support

Posted by: SageLukahn.6705

SageLukahn.6705

Ok, so I can’t seem to get the game to run very well. It’s certainly playable, but from talking with some colleagues of mine I should be getting significantly better performance. At first I thought they might be lying or inflating their numbers, but a long conversation with a friend last night with a lesser setup revealed he’s getting near perfect performance on his.

My setup:

CPU: Ivy Bridge i7-7700K @ 4.5 Ghz
GPU: GeForce GTX 980 (no titanium)
RAM 16 GB DDR3 @ 1600

That’s not exactly best of the best in hardware, but it’s certainly no slouch. I should be able to run this game quite well, if not just straight up capped at 60 in most places. What is this like right now? I can’t even run at 60 FPS consistently with subsample turned on.

So, being a tech support guy myself I’ve gone through most of the standard methods for diagnosing this kind of thing. Reinstalled the game completely (fresh DAT and fresh settings), clean installed the graphics driver, etc. with no luck. I’ve checked my thermals, they are fine. I will say that the game only uses about 30-50% of my GPU’s processor throughput, and about 30% CPU.

I know it’s not my windows install, as that refreshes about every week or two. I think I’ve gone through three builds since I started playing again. And yes, I’m on insider, no, that shouldn’t be the cause. I’ve had performance issues with this game since before I was on insider.

I can also say that I have discovered that my client seems to have at least one confirmed visual bug. This might be unrelated but in talking to a few people about how cheap the “Executioner” enemies are and how I kept getting thrown at random, they all said I must be hitting his “bubble”.

“What bubble?” I replied, confused. I had never seen a bubble. Even before I reinstalled the GPU driver and the game there was no bubble… A friend of mine didn’t believe me, so I screencapped him having no bubble. He screencapped the bubble, and yeah, nothing like that has appeared on my client.

Also, yes this is the only game I have this kind of significant issue with.

At this stage I’m not really sure where to go. The performance is pretty bad, and seems to get worse with time. From talking with other people it sounds like I should be able to play at a buttery smooth 60 FPS, but instead I’m stuck in stutter city.

At some point I suppose I’ll try a clean install of Windows. That would eliminate engine problems or my hardware. Any suggestions?

Odd performance issues

in Account & Technical Support

Posted by: MrFayth.3546

MrFayth.3546

Geforce experience. Have shadowplay on? Kill it.

Make a clean gw2.exe profile in Experience client. You should see better results.

Edit: also, something with the Xbox apps on windows 10 seem to interfere with some applications. I can’t remember the details.

I stopped that silly stuff on install.

i5 4690k @4.1ghz, r7 260x 1180/1680,8Gb G.skill Ripjaw 2133, 120gb ssd Gw2+OS

Odd performance issues

in Account & Technical Support

Posted by: SageLukahn.6705

SageLukahn.6705

Shadowplay isn’t a thing you can turn on or off anymore, unless you mean the recording in the background part? Yeah, I’m not recording in the background.

I don’t know what “experience client” is. Care to link a utility? could be useful.

As for Xbox apps, do you mean the game bar? I suppose I could try disabling that, but this would be the first game I’ve seen that runs so poorly because of it.

Odd performance issues

in Account & Technical Support

Posted by: SageLukahn.6705

SageLukahn.6705

Ok, so I just tried a completely fresh install of windows, drivers, and the game. And it still ran like mud. I don’t know what else I could possibly do. It’s not my hardware, it runs everything else just fine. It’s just GW2.

Odd performance issues

in Account & Technical Support

Posted by: MrFayth.3546

MrFayth.3546

It’s not “just gw2”. My hardware in far inferior to yours(see below) but I’m walking around the beta area with +50fps on high/ultra.

Just need to know how to streamline a PC to play single thread/render heavy MMOs.

i5 4690k @4.1ghz, r7 260x 1180/1680,8Gb G.skill Ripjaw 2133, 120gb ssd Gw2+OS

Odd performance issues

in Account & Technical Support

Posted by: SageLukahn.6705

SageLukahn.6705

It’s not “just gw2”. My hardware in far inferior to yours(see below) but I’m walking around the beta area with +50fps on high/ultra.

Just need to know how to streamline a PC to play single thread/render heavy MMOs.

Whoa there buddy, no need for the hostility.

What I meant was this problem only appears in GW2. Hardware runs fine elsewhere. And your performance numbers is what’s telling me something is wrong with my experience. Using logic, I can determine that it is something with GW2 and no with my hardware. Make sense?

I have put in a ticket but since this problem is so… odd, I’m not exactly holding my breath.

Odd performance issues

in Account & Technical Support

Posted by: MrFayth.3546

MrFayth.3546

No hostility intended..I’m just saying, with hardware as powerful as yours, if it was a “just gw2 problem” everyone running a <$1500 PC would be here with issues like yours.

From what I can tell, the performance you get in Gw2 is abysmal compared to your specs.

Since there’s no deluge of posts like that I can only conclude it’s a conflict and/or sub-optimal setting on your PC.

i5 4690k @4.1ghz, r7 260x 1180/1680,8Gb G.skill Ripjaw 2133, 120gb ssd Gw2+OS

Odd performance issues

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Have you tried re-seating your GPU? It sounds like all you have done is software side.

I’m a Moose, a ginger moose even.

Odd performance issues

in Account & Technical Support

Posted by: SageLukahn.6705

SageLukahn.6705

Dunno what to say really. I’ve gone through all settings and performance testing I, and others on TR’s forums could possibly think of in the past two days. Checking memory perf, bus perf, DX9 general perf; everything checks out. My hardware appears to run everything else at specc’d speeds, except GW2.

If it’s a setting, I have no idea why it would persist across installs of both windows and the game. I do know that some settings are retained though, but I have no idea how to clear them out, nor why they would effect performance in such a bizarre way.

Have you tried re-seating your GPU? It sounds like all you have done is software side.

It’s probably at least worth a shot… Pretty much everybody’s guess is a shot in the dark at this point.

Odd performance issues

in Account & Technical Support

Posted by: MrFayth.3546

MrFayth.3546

Do you have GPU-Z? Check to make sure your PCI-E bus is actually kicking in to 3.0x

It’s been a common problem in the past.

Should look like this

If something is wrong with that, it’ll most likely be running x1 speeds.

i5 4690k @4.1ghz, r7 260x 1180/1680,8Gb G.skill Ripjaw 2133, 120gb ssd Gw2+OS

Odd performance issues

in Account & Technical Support

Posted by: SageLukahn.6705

SageLukahn.6705

Yes, I’ve checked that. Another good thought but ultimately a dead end.

There’s nothing wrong with my settings, or my hardware. Everything is running as it should, except Guild Wars 2. Nobody seems to know why. My support ticket also never got answered.

Odd performance issues

in Account & Technical Support

Posted by: Despond.2174

Despond.2174

It’s not “just gw2”. My hardware in far inferior to yours(see below) but I’m walking around the beta area with +50fps on high/ultra.

Just need to know how to streamline a PC to play single thread/render heavy MMOs.

Maybe 50fps walking around a random low populated map, my PC even when brand new and even now with no issue at all to underperform on full maps, Teq etc it can drop to 20 FPS. The latest POF patches I have noticed overall ~15fps on average. Oh and I only run it on medium. i5 7500, 1060gtx 6gb, 16gb ddr, SSD, so if your rig is doing what you claim it has some magic Quaggan dust.

GW2 heavily bottle the CPU. I am constantly around 75-85% cpu usage on full maps or 60%+ just idle in LA or Mist. Straight away I will hear my CPU start working hard, there’s just nothing you can do about it.

(edited by Despond.2174)

Odd performance issues

in Account & Technical Support

Posted by: RedZebra.2345

RedZebra.2345

lol y despond, been playing gw2 since long on different systems. What i see is that gw2 try’s to use all resources until it finds a bottleneck. Wandering around on low populated maps i get easily +100fps. La or mist are heavy maps a lot of people are there and prob when you idle you check TP or wathever, which again adds another process.
And saying only cpu load without clocks or simultaneously gpu load says nothing.
Here some different settings on a msi laptop gtx1070/i76820hk
https://forum-en.gw2archive.eu/forum/support/bugs/Bad-Frames-with-great-hardware/first#post6425091
And i would advice everyone who’s thinking his system is underperforming, show (so post them!!!) us cpu/gpu load clocks/temp, and bus interface. Only then people can help rest is guessing.

(edited by RedZebra.2345)

Odd performance issues

in Account & Technical Support

Posted by: Despond.2174

Despond.2174

lol y despond, been playing gw2 since long on different systems. What i see is that gw2 try’s to use all resources until it finds a bottleneck. Wandering around on low populated maps i get easily +100fps. La or mist are heavy maps a lot of people are there and prob when you idle you check TP or wathever, which again adds another process.
And saying only cpu load without clocks or simultaneously gpu load says nothing.
Here some different settings on a msi laptop gtx1070/i76820hk
https://forum-en.gw2archive.eu/forum/support/bugs/Bad-Frames-with-great-hardware/first#post6425091
And i would advice everyone who’s thinking his system is underperforming, show (so post them!!!) us cpu/gpu load clocks/temp, and bus interface. Only then people can help rest is guessing.

3.4ghz standard, no o/c shouldn’t have to. GW2 does use a lot of CPU, my system is solid—it’s stated in my last post—it’s brand new, GW2 has always been like this. I’ve run benchmarks on multiple games, at worst I have a youtube clip playing the background. There’s no chance, it’s impossible to have 100 fps during an event on my 24". On medium it will drop to 25-40. Maybe if I was supporting low res, but other than that my PC specs give this result.

Have friends all say the same, usually 65-80% cpu usage in major cities/events too, just that way it is. I too can get 100 fps walking around on a low pop map doing nothing, but it’s about frames during events/raids/ that really matters. You always get someone claiming they run everything on high on a toaster though, details are usually left out.

(edited by Despond.2174)

Odd performance issues

in Account & Technical Support

Posted by: RedZebra.2345

RedZebra.2345

Despond, my pc is solid cause it’s a brand new one rolf. Did you even look @ the link, you will see there a relation between cpu and gpu and trying to optimize load between them in order to get the full potential of that system for gw2. No details were left out, measurements were done in a spot people claim as heavy. And maybe try some settings in the nvidia panel.
And this was said for the original poster as it is not normal, a cpu @4.5Ghz, and the gtx980 only @30%, somewhere there’s a problem in his system.

(edited by RedZebra.2345)