Perma-Banning Innocent players?

Perma-Banning Innocent players?

in Account & Technical Support

Posted by: Rifled Yolks.2097

Rifled Yolks.2097

Is this a glitch from the recent updates or what? a guild lord of mine was perma banned without reason yesterday. and yet he is the nicest, most polite person in the game as he did absolutely Nothing wrong to deserve this.
Has this happened to anyone else? Because this is down right Unacceptable.

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Posted by: shadow.6174

shadow.6174

As far as I know I haven’t heard anything about players being banned, although one of the recent issues caused a thing that could be easily exploited. Not sure if it would be the case here, maybe it was merely a glitch. Tell them to contact Customer Support and they will get a proper response.

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Posted by: GM Talon.8726

GM Talon.8726

Lead Game Master

Next

If we detect that an account may have been compromised, we will proactively block it to prevent future unauthorized access. Not everyone whose accounts become blocked did something wrong. =) Like shadow mentioned, have your friend submit a ticket here and we’ll look into the situation as soon as we are able.

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Posted by: Rifled Yolks.2097

Rifled Yolks.2097

Thank you. I will relay the message.

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Posted by: ReaperStriker.1982

ReaperStriker.1982

Most criminals are “nice” to their goons. Most serial killers seem to be the nicest, most polite person to their neighbors. Just saying.

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Posted by: Rifled Yolks.2097

Rifled Yolks.2097

He did nothing wrong. and he didn’t exploit the HoM glitch either. he’s had his 50 points since GW2 release. and he IS nice. ive known his for 3 years now and he has never proven to do any wrong.

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Posted by: Rifled Yolks.2097

Rifled Yolks.2097

and further more, he didn’t even get a reason why. and its None of the above either.

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Posted by: Rising Dusk.2408

Rising Dusk.2408

and further more, he didn’t even get a reason why.

This is actually not possible. If banned, a player is shown the reason when he attempts unsuccessfully to log in.

[VZ] Valor Zeal – Stormbluff Isle – Looking for steady, casual-friendly NA raiders!

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Posted by: robotosis.4872

robotosis.4872

seems your friend is lying to you?

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Posted by: Rifled Yolks.2097

Rifled Yolks.2097

No, he got absolutely nothing for an excuse. and he’s not lying.

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Posted by: Rifled Yolks.2097

Rifled Yolks.2097

i talk to him everyday on Teamspeak. he is a highly respected Guild lord in both GW1 & 2

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Discussing CS action on an account is against forum rules, especially after a CS Team member already responded. Have your Guild Leader contact the CS Team and ask for assistance.

Good luck.

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

As GM Talon suggested, the only way to resolve this issue is for your friend to contact CS and let them work with him directly.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet