Guild Wars 2 Forum - Account & Technical Support

Permanently Banned and seeking an answer

Well as the title says my account has been banned permanently for no reason. I have know idea why I have been banned only got to play the game for 3 days. I didn’t say much on chat other than hello, have a good day and danced. I also just did quests in the Asura area. I have two Asuras level 12 necro and level 11 ele. I also have two humans a level 2 mes and a level 4 thief. I went to log into my account on the 31st of August and said permanently banned. I use a different password for each of my game accounts on blizzard, tribes ascend and GW2 but all under the same email with a 24 character long password. I wasn’t involved in the norn exploit and only found out about it when I jumped on the net to see the problems with my account. I did have the one problem with my account that when I sent the authentication email it kept failing till I tried it once my account was banned and said it was a successes which I thought was a bit strange. I have submitted the problem to the Guild wars 2 support team on the 31st when my account was hacked but didn’t get much of an answer only that we have received your email. I left it for a couple of days as I knew they would be busy but found out other people were getting help and support on there problems straight away (like a day) where here is me getting no help or support in this situation and it makes me want to cry a little. Its like I have been put in the deep end with no answers at all. :‘( All I want is some help from support to get my account restored or an answer to why my account has been permanently banned.
*TL:DR: no response in help wise from the guild wars 2 support team in 5 days about my account being banned for no reason. :’(*

Permanently Banned and seeking an answer

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Here’s what I think happened. Your account was compromised and used to advertise gold sales. Sometimes this happens, someone boots off the hacker, but the account still gets blocked as a security measure (while we figure out who was using it to advertise).

We’re working on this. In the meantime, if you got an email asking you to update if you had not been helped, please respond to that saying you still need help. Mike O’Brien’s update tonight on the Guild Wars Wiki will give you some helpful info on this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Permanently Banned and seeking an answer

in Account & Technical Support

Posted by: Berglekut.5041

Berglekut.5041

I am in the same boat as you unfortunately. I have been unable to play since the game released. I finally got a customer service to respond to ticket and they stated that I would now have access to my account and I was given as generated password. I changed the password went to log in and my account was still banned. This is so frustrating and I did not pay $59.99 to play with your customer support team. I want to play with my friends and family and I have been blocked from doing so since the 28th. Two of my tickets were immediately closed with no feedback or info. My third ticket was answered and I was given false hopes being told that my issue was taken care of and I would have access, they were wrong.