Guild Wars 2 Forum - Account & Technical Support

Pricing

I have bought the guild wars 2 game for 49.99 yesterday. my friend just bought it today for 29.99 I do not find this far and want to know if I could be reimbursed the amount that is different.

Pricing

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Posted by: Astral Projections.7320

Astral Projections.7320

Did you buy the game from the Guild Wars 2 site or another place?

If from the Guild Wars 2 site you will need to discuss this with support.
Support-top of page. Submit a request-top of page.

If from another site, you need to discuss it with them.

(edited 2014-08-14 02:48:45 by Astral Projections.7320)

Pricing

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If bought from the official Guild Wars 2 site, you can get a refund within 30 days. If bought elsewhere, as mentioned above, you would have to discuss a refund with the retailer from which you purchased the game.

Welcome to Tyria, and good luck!

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in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Inculpatus cedo.9234:
If bought from the official Guild Wars 2 site, you can get a refund within 30 days. If bought elsewhere, as mentioned above, you would have to discuss a refund with the retailer from which you purchased the game.

Welcome to Tyria, and good luck!

For full disclosure: If someone seeks a refund, their account is closed, as required by our billing providers. This is not something an account holder should do lightly, and it is an irreversible decision, just as doing a charge-back results in account closure and will never receive reinstatement. The e-mail address associated with a refunded or charged-back account will not be usable in the future, as well.

This may be something an individual wishes to do, but I think those cases are very rare.

Refund requests are best discussed individually with a Payment Team representative in a ticket, so we can do the most that we’re able to do for each person.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Pricing

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Posted by: CureForLiving.5360

CureForLiving.5360

whitereaper.4135:
I have bought the guild wars 2 game for 49.99 yesterday. my friend just bought it today for 29.99 I do not find this far and want to know if I could be reimbursed the amount that is different.

Does it have anything to do with the sale?
https://www.guildwars2.com/en/news/save-50-percent-on-guild-wars-2-now-until-august-24/ going off the prices it seems so.
Well, as they released the new article on the day they implemented the sale I guess I can see why you considered it unfair (ANet should probably give forewarning when these sort of things occurs).
Well if the $20 is that important, you could change the current email your using for your account (since as the red post said that email will no longer be usable) order a refund and then buy the cheaper version and use your preferred email (I think that should work? Maybe).

Pricing

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Posted by: Darkorical.9213

Darkorical.9213

Long ago I purchased a copy of the game just before it went on sale. I opened a ticket and support was able to resolve it to my satisfaction. I would definitely open a ticket and explain all the details of the timing and source of your purchase and ask if there is anything they can do.

Pricing

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Darkorical.9213:
Long ago I purchased a copy of the game just before it went on sale. I opened a ticket and support was able to resolve it to my satisfaction. I would definitely open a ticket and explain all the details of the timing and source of your purchase and ask if there is anything they can do.

I am glad we were able to help you in the past, and yes, sometimes we can. The critical element truly is “time.” If someone says “I bought three months ago and the product went on sale” the outcome would be entirely different than “I bought three hours before the sale started.” While we are able to give some modest measure of flexibility, we cannot be completely flexible or there would be no point in having sales events at all.

Certainly it’s ok to talk to Support about it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet