Guild Wars 2 Forum - Account & Technical Support

Purchased but can't find item(s)

Hello,

I recently purchased the digital deluxe edition few days ago. I made a character and didn’t really like it but I had received most of the digital deluxe items except the wizard hat and the wolves. But I made a new character which I really like on the same server but have no clue how to transfer the items to that character.

Any help on this would be appreciated!

Purchased but can't find item(s)

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Some items are given once per account and come to you in your in-game mail. If you delete a character and the items are in the possession of that character, you may lose them. This is indicated in the game interface. Please review the Knowledge base article here: https://en.support.guildwars2.com/app/answers/detail/a_id/9055/.

The Dire Wolf is a skill, not an item. Please see the article for details.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Purchased but can't find item(s)

in Account & Technical Support

Posted by: Marikus.1875

Marikus.1875

Ah, okay thank you I’ll just have to find a bank now then to transfer things.

Purchased but can't find item(s)

in Account & Technical Support

Posted by: oscarino.2148

oscarino.2148

i have the digital deluxe edition bot i only got the misfire wolf elite skill and a golem banker can someone help me?

Purchased but can't find item(s)

in Account & Technical Support

Posted by: Meijo.7415

Meijo.7415

oscarino.2148:
i have the digital deluxe edition bot i only got the misfire wolf elite skill and a golem banker can someone help me?

If they are not in your ingame mail box, delete your mail and see if they show up.

If your mail box is empty then you need to email support – they are the only ones who can help you with this issue.