Guild Wars 2

Hello Gm’s Players and other chatters on the forums,

I made a ticket 3 times now in 7 days and every time it gets this message “This Ticket is closed for comments. You can create a follow-up.”
With out had any response or reply’s … what is this and why does my ticket gets closed?
I need answers

Greetz,
Jeroen

You would have to ask the CS Team.

If they are duplicate tickets for an issue already submitted, they would be merged(closed). If the CS Team has already addressed the issue previously, and stated the matter is closed, they would be closed.

Good luck.

You need to update a ticket within (I think) five to seven days, or else it gets closed automatically. Since support is currently handling an overload of requests, it is wise to do that as they won’t get back to you anytime soon.

It’s actually a month before they get closed automatically.

https://forum-en.gw2archive.eu/forum/support/support/Delayed-or-No-Ticket-Reply-Read-This/first#post4533589

Inculpatus cedo.9234:

It’s actually a month before they get closed automatically.

https://forum-en.gw2archive.eu/forum/support/support/Delayed-or-No-Ticket-Reply-Read-This/first#post4533589

Interesting. That means everything before that has deliberately been closed. I only had this happen to me once, and it was not even two weeks from ticket creation date.

Hello Gw2 Support ,

This is the last ticket i wrote Ticket #6566717

and these are the others i wrote and never got an answer on : ID
6559384 and ID
6555190 and ID
6551667 so i do have tickets on my account who didnt have an answer before getting closed .

Greetz
Jeroen