Really Anet .. no call center

Really Anet .. no call center

in Account & Technical Support

Posted by: Griffith.7238

Griffith.7238

So as much as i love you guys this is getting a little insane. Not only am i due like 15 first place tourney rewards. But my friend and member of my tourney team has now had his account hacked and the email on his account changed and thus cannot even play. I understand that there must be a massive volume of issues that you are dealing with but first of all why in the name of everything holy do you guys not have a call center?! these hacked account issues could be resolved in under 30mins if everyone didn’t have to contact you through email. Not only that but if you are not going to attend to my friends issue (who by the way cannot even post on these forums as he doesn’t have access to his account… gg on that one) then you should at least update him on the status of his ticket instead of leaving him in the dark. I apologize for my demeaning tone but to be honest i expected better and i suggest you start offering authenticators asap to avoid these issues.
Thank you,
Griffith

Really Anet .. no call center

in Account & Technical Support

Posted by: Muji.5274

Muji.5274

I don’t know if you’re able to comprehend the massive cost of a call center infrastructure.

(HINT: A lot)

Really Anet .. no call center

in Account & Technical Support

Posted by: Moderator

Moderator

This forum is not for feedback on the support system. Please keep this subforum clean by not posting frivolous threads that are not account support issues.