Guild Wars 2

Not sure where to put this, so I will put it here.
I have been gone for over a year, and just recently came back. Due to lots of changes to ISP, new phone, new email, I had to open several tickets with support to change my account and secure it.
With the release of HoT I expected a long wait time on the tickets.
I was pleasantly surprised. Each request was handled very fast and efficiently. I know we all like to complain when things do not go our way (and I have done my share of complaining) but when something is done right we need to speak up as well. I am in, everything is working again and all issues solved.

To all the support reps, thank you! :-)

cheers While I haven’t contacted support after HoTs release it’s great to hear that the turn around time is fast!

In the past when I tried to contact them it took literally 3-6 days to get a response. (After the first response communication is much faster). Though once I did get to talk to someone my issue was always resolved!

So just wanted to add my thank you to the support reps as well!

Shortly before HoT released, due to my bad vision, an issue arose with the dye you’d get from the third birthday pack. I gave them a day after sending in the ticket, but when I checked my email, they’d actually gotten back to me that same night. And they handled it very quickly and kindly. It was the exact opposite of the experiences I had with support 3 years ago and I was really happy.

Thanks, Anet Customer Support!

The support team is really great indeed. It may be that they do not reply to client crash posts here in the threads, but they were really prompt and explanatory in replying to my emails.

I highly appreciate it

Yes you can tell that this company does care about it’s product/s and that they want their players to be happy, so as long as said players are not breaking rules and downright deserve the ban.

LOL, now I have seen everything! I was infracted because of this post.
Well I guess no good deed goes unpunished. ;-)

ShiningSquirrel.3751:

LOL, now I have seen everything! I was infracted because of this post.
Well I guess no good deed goes unpunished. ;-)

:). Trigger happy mod. Saw the title and just assumed it was someone complaining.

Yeah, I saw that. I would respond to the message, which will create a ticket, and ask for a review. I think it’s a mistake.

Good luck.

I think you email the forums directly to contest an infraction. forums@arena.net. I was mistakenly infracted once and handled it that way.

Either way..you can email them, or just respond to the moderator’s PM. Both work, one is easier.

Good luck.