Rubber-Banding-Petition

Rubber-Banding-Petition

in Account & Technical Support

Posted by: nate.5108

nate.5108

It’s time for some action ArenaNet.

As paid-up and active residents of Tyria, this issue has literally become a game changer and demands developer involvement and a community statement of intent.

Whilst ‘lag’ will always be an ever-recurring issue intermittently, since after Southsun ended, Guild Wars 2 has had a serious issue.

From Amsterdam to Australia, players have a had a trace routed, -debug’d, ticket and post-fest that has ended in (to the poster’s mind) some kind of ArenaNet server/client problem being treated as a player-end technical issue.

Some transparency is required here. And a direct line from the support and technical staff to the development team should be shown in what is now a dire issue in terms of gameplay.

Rubber-banding, skill-stall/fail and damage engagement lag are simply unacceptable now.
It’s a core issue. not some bug. Players systems and connections are varied, but when a wealth of people from all over the world are having the same issues AFTER your updates, it’s time to hold your hands up and fix the problem yourselves.
We’ll help, just ask!

We should not have to:

Turn off firewalls
Turn off antivirus
Edit registry
Purchase Tunnelling or VPN
Trace (do your jobs for you)
Update/remove updates from OS
Post/rant in vain
Quit playing for weeks/months till it’s fixed
Quit Guild wars 2 altogether (it certainly wouldn’t be rage quitting)
Live in hope that the next update will change things

As of last night’s update, and with the problem persisting it’s time to engage and get this sorted out.

Give us:

Recognition it exists
Assurances it’s being looked at as a priority outwith monthly updates
Updates on this specific issue
Respect for our knowledge of our systems
Staff to engage on the forum more than once every 3 weeks on the issue
A forum board on connectivity?

We appreciate your work, and workpace, we love the game.
It’s time to use some of that 3 million copies sold at around $50 a pop and store cash to sort things out.

Regards…

(please sign or comment constructively)

Rubber-Banding-Petition

in Account & Technical Support

Posted by: Dragsooth.4071

Dragsooth.4071

I agree with this guy

I hate lightning flashing to a spot then being teleported back and sometimes teleported back again to where I wanted to go in the first place, it’s frustrating.

:3

Rubber-Banding-Petition

in Account & Technical Support

Posted by: Rcox.4076

Rcox.4076

this still existes, and makes playing thief in wvw unplayable.

Rubber-Banding-Petition

in Account & Technical Support

Posted by: djr.4568

djr.4568

Any company that actually expects players to turn off their security software really cannot be taken seriously. In Anets case the stock answer always seems to be, it must be a problem at your end or TOTAL SILENCE!

Anet are more interested in bringing out useless tweaks and unnecessary temp content rather than fixing long-term issues.

Rubber-Banding-Petition

in Account & Technical Support

Posted by: chris.9142

chris.9142

Trace (do your jobs for you)

And how are anet supposed to test your connection for you?

I5-4670k @4.2Ghz – 8Gb 2133mhz Gskill
Msi Z87 Gaming Board AMD R9 270x
-crucial 256 M500 SSD -Samsung 500Gb HDD

Rubber-Banding-Petition

in Account & Technical Support

Posted by: Syndrilious.9632

Syndrilious.9632

It’s time for some action ArenaNet.

As paid-up and active residents of Tyria, this issue has literally become a game changer and demands developer involvement and a community statement of intent.

Whilst ‘lag’ will always be an ever-recurring issue intermittently, since after Southsun ended, Guild Wars 2 has had a serious issue.

From Amsterdam to Australia, players have a had a trace routed, -debug’d, ticket and post-fest that has ended in (to the poster’s mind) some kind of ArenaNet server/client problem being treated as a player-end technical issue.

Some transparency is required here. And a direct line from the support and technical staff to the development team should be shown in what is now a dire issue in terms of gameplay.

Rubber-banding, skill-stall/fail and damage engagement lag are simply unacceptable now.
It’s a core issue. not some bug. Players systems and connections are varied, but when a wealth of people from all over the world are having the same issues AFTER your updates, it’s time to hold your hands up and fix the problem yourselves.
We’ll help, just ask!

We should not have to:

Turn off firewalls
Turn off antivirus
Edit registry
Purchase Tunnelling or VPN
Trace (do your jobs for you)
Update/remove updates from OS
Post/rant in vain
Quit playing for weeks/months till it’s fixed
Quit Guild wars 2 altogether (it certainly wouldn’t be rage quitting)
Live in hope that the next update will change things

As of last night’s update, and with the problem persisting it’s time to engage and get this sorted out.

Give us:

Recognition it exists
Assurances it’s being looked at as a priority outwith monthly updates
Updates on this specific issue
Respect for our knowledge of our systems
Staff to engage on the forum more than once every 3 weeks on the issue
A forum board on connectivity?

We appreciate your work, and workpace, we love the game.
It’s time to use some of that 3 million copies sold at around $50 a pop and store cash to sort things out.

Regards…

(please sign or comment constructively)

Just a note on performing a tracert for ANet, you almost definitely have to perform one yourself, because they cannot do a tracert to YOU specifically. A tracert is determining where your packets are going missing at, ANet tech support cannot ping your home pc specifically from their terminals.