Screen disconnects/Possible GPU conflict

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: BenzyNya.7086

BenzyNya.7086

I ran into this issue for the first time last night, after having not played the game for a few months i played through a dungeon with a few friends and visited a number of areas in the game with no issues, however following this i went East to the Diessa Plateau for the first time and after entering the area a few minutes later my screen went black, i thought the game had minimized or crashed however it had actually stopped recognizing both of my monitors. There was no way i managed to get them to reconnect, restarting them both had no effect and reconnecting them to my GPU did nothing. Only by doing a hard restart of my PC can i get my screens to reconnect, my drivers are up to date and this is happening with no other games or programs only GW2.

I have tried playing the game a further two times and both instances have resulted in the same thing happening with my screens refusing to be detected again and a force restart of my PC being the only way to fix it. As i have no visuals post crash i do not know if i am getting any error reports or notifications to indicate what went wrong.

Running on windows 10 with a GTX 970.

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: revox.8273

revox.8273

try to instal an older GPU driver and see if it does the same thing

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: lolobum.3082

lolobum.3082

The same problem. It’s hilarious. The problem occurs only on gw2. I have gtx 960. Tried on win10 and win7. Always the same thing. The game is unplayable. Tried many drivers, it doesn’t fix it. Doesn’t matter whether it’s 32 or 64 bit

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: zerkeros.4176

zerkeros.4176

I have the exact same problem. No solution from both ArenaNet and NVIDIA, so far

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Repairing the game did nothing?

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: lolobum.3082

lolobum.3082

Unfortunately it did not

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: Starbreaker.6507

Starbreaker.6507

I’m having the same type of issue and it started about the same time yours did.

I’ve been back and forth with Anet and I really feel like I’m getting the runaround.

I have every non-Microsoft service shut down on startup, made 100% sure my antivirus had GW2 set as an exception and it’s still routinely locking up.

For comparison, I loaded up two games last night that are pretty graphic intensive, cranked the settings up and played for a few hours without even a dip in FPS much less a crash.

I’ve also worked with my manufacturer tech support and all diagnostics have ruled out it being a hardware problem.

I’m giving it a few more days before I just decide to find another game to play.

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: BenzyNya.7086

BenzyNya.7086

Thanks for all the replies and suggestions, unfortunately nothing i tried from the thread or elsewhere worked has worked so far. Since i last tried there has been 2 (small) GW patches and a Nvidia driver update that i will download and try to see if they change anything.

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: BenzyNya.7086

BenzyNya.7086

No dice still screwed, at this point i’m giving up as constant hard restarts are going to kill my hard drive, if anyone finds a fix i would be glad to hear, likewise i’ll try with any major patches to announce if anything changes or it starts to work but at this point i’m just going to have to wait and see if anything changes.

Screen disconnects/Possible GPU conflict

in Account & Technical Support

Posted by: jacier.4935

jacier.4935

This problem only occurs with nvidia game cards. Ive had the problem for almost a year now. And everytime an update occurs, i try to play. But no luck. At this point, someone needs to contact nvidia or GW2 or both to find a solution themselves and patch it up. GW2 is gonna have to specificly tackle this problem for us. Cause nothing else is gonna work.