Guild Wars 2

Tried logging in this evening and I get stuck at the launcher. The only way I can get out of this is with task manager forcing gw2 closed. Its stuck at the “downloading 0 kbs” part. Anyone seen this before and/or know of a fix?

Cheers
Dracin

hey i got the same issue here , downloading stops at 0 and got connection errors detected retrying all the time.i’ve attached the game advisor’s result

Empressium.5482:

hey i got the same issue here , downloading stops at 0 and got connection errors detected retrying all the time.i’ve attached the game advisor’s result

i have that kind of problem too, and just whats going on

Hey I’m having the same sort of issue where the client seems to be cutting off my internet as i am downloading (i.e i slowly watch as the Kb’s drops down from 3 hundred+ to a 0, after a few seconds of hitting 0 ‘my’ computer looses connection to everything, Teamspeak 3, Chrome etc.. other computers in the house are running perfectly. The client also says that it has only 1 file reaming to download/install.

I am not sure if anyone will get around to reading this reply but hopefully someone can offer some support and advice to fixing this problem. I have also done one of the computer reports mentioned above, down below.

Aleksia.

My client is unable to login, hope you can help me with that.

Salutations.

The security software is not the problem, I have disabled it and still doesn’t work.
The main issue is that I have been playing the game since BWE1 and i had no problems with firewall nor connection method.

jamrhan.2549:

Empressium.5482:

hey i got the same issue here , downloading stops at 0 and got connection errors detected retrying all the time.i’ve attached the game advisor’s result

i have that kind of problem too, and just whats going on

I had a similar issue two nights ago. Client would just keep saying “connection error – retrying” and would never get to the log on screen. Had just updated to AVG 2013 the night before, firewall was blocking connection.

*edit – more info here: https://getsatisfaction.com/avg/topics/avg2013_is_blocking_guildwars2_game_client

Same here, should I download the game again?

Crash Error
[spoiler=Crash Error]
—> Crash <—
Fatal Error: Fatal disk-error (23) on read,
App: Gw2.exe
Pid: 3896
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15971
When: 2012-11-07T23:10:17Z 2012-11-07T21:10:17-02:00
Uptime: 0 days 0:00:11
Flags: 0

—> System <—
Name: EVERTON-PC
IpAddr: 192.168.25.4
Processors: 4 [AuthenticAMD:15:2:3]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 2286MB/ 4095MB 55%
Paged: 5396MB/ 8188MB 65%
Virtual: 3026MB/ 4095MB 73%
Load: 44%
CommitTotal: 2792MB
CommitLimit: 8188MB
CommitPeak: 3604MB
SystemCache: 1843MB
HandleCount: 20277
ProcessCount: 60
ThreadCount: 862

—> Process Memory <—
Private: 896MB
WorkingSet: 183MB
PeakWorkingSet: 183MB
PageFaults: 108918

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ThreadPoolFile01 Thread 0×780 <—

—> Trace <—
“lots of memory adress here”

—> Error Logs <—
Disk read failed with error 23 (incomplete): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
Disk read failed (23): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1245
Version = 9.18.0013.0697
Description = NVIDIA GeForce GTS 450
Compat = 0×00100800
VidMem = 2770 MB

[/spoiler]

Same problem. My launcher is stuck at 99% with 4 files remaining. And it took at least a couple of hours to get to this state. Ironically, I just downloaded a patch on another game within minutes.

Question: Was there a problem with the patching server today or a stress test going on? Just curious as this could affect my issue.

Farren.8309:

The security software is not the problem, I have disabled it and still doesn’t work.
The main issue is that I have been playing the game since BWE1 and i had no problems with firewall nor connection method.

Yes, exactly.

I had no problems, zero, until a few days ago. Now I cannot get GW2 to work on my computer. Nothing on my end has changed.

What are you guys doing over there to mess this game up for so many loyal players?

Stuck at the download only to get the ‘Connection Error’ here too.

What’s up?

CORRECTION
https://getsatisfaction.com/avg/topics/avg2013_is_blocking_guildwars2_game_client

Freakin’ AVG

Dracin.8605:

Tried logging in this evening and I get stuck at the launcher. The only way I can get out of this is with task manager forcing gw2 closed. Its stuck at the “downloading 0 kbs” part. Anyone seen this before and/or know of a fix?

Cheers
Dracin

I have the same problem now after trying to log in. Using Win7 64bit. I’ve been playing for some time now and never had this problem before. The Game advisor doesn’t work either, after clicking “Test computer and connection”, it just sits at “Testing: DirectX” and does nothing.

As the link Lynx posted states, the newest AVG update (2013) is bugged. Even if you allow an exception for Guild Wars 2, the firewall will still block it. So, in order to properly load the game client, you must entirely disable the AVG firewall.

My friend is having the same problem, it gets stuck at 0kb/s.
He doesn’t run AVG though. Please help

Edit: He said it downloaded today’s patch, but then went back to being frozen at 0kb/s.

This has been happening to me since launch, and I’ve also been playing since beta and gladly had no problems of this kind during beta. The very day the game went live, I started having this problem.

Sadly, I’ve tried many things and been in contact with tech support a few times, but have been hung out to dry more than once on this issue. And to have tech support reply bluntly “this is the problem” 8 days ago and never return to a forum post is even more unprofessional and rude than just abandoning one customer.

AshleySegovia.3948:

Hey guys, all of you who submitted a Game Advisor report all have some sort of security software running. You may need to either disable, remove, or configure the software to allow Guild Wars 2. Additionally, Aleksia and Farren – this may also be due to your connection method as well. I would recommend connecting directly via Ethernet cable to see if this resolves the issue.

I have this problem too. I’m using 3g mobile internet connection, and that seems to be the issue. Tested on friends internet and downloaded perfectly.
Any idea why this happens?

Launcher closes immediately after a second. it doesn’t show any error but when i tried it on a guest account, showed an error. i’ll put the error and gameadvisor in the attatchments,

game advisor won’t show up on my previous post. attatching it here.

Same thing as iAsuno but the difference is it downloads a few kb’s of data and gives me a message to message support or reinstall the game but i cant reinstall bc the message appears as soon as i click on the setup.exe …. please Arena.net atleast give us an update on the issue ;/
The attachment is from when i tryed to reinstall GW2

Mine is like this:
—> Crash <—
Assertion: Unable to execute patch file ‘C:\DOCUME~1\REZIDE~1\LOCALS~1\Temp\Gw2.tmp’
File: ..\..\..\Engine\Patch\Patch.cpp(321)
App: Gw2.exe
Pid: 3316
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 14505
When: 2012-11-22T17:27:23Z 2012-11-22T19:27:23+02:00
Uptime: 0 days 0:00:04
Flags: 0

—> System <—
Name: UMBRELA-354F8C3
IpAddr: 192.168.0.101
Processors: 2 [GenuineIntel:6:15:13]
OSVersion: Windows 5.1 (32 bit)

—> System Memory <—
Physical: 2218MB/ 3071MB 72%
Paged: 3544MB/ 4957MB 71%
Virtual: 1178MB/ 2047MB 57%
Load: 27%
CommitTotal: 1412MB
CommitLimit: 4957MB
CommitPeak: 1805MB
SystemCache: 1585MB
HandleCount: 8963
ProcessCount: 30
ThreadCount: 429

—> Process Memory <—
Private: 797MB
WorkingSet: 73MB
PeakWorkingSet: 95MB
PageFaults: 84648

[DbgHelp.dll is C:\WINDOWS\system32\dbghelp.dll]
[DbgHelp.dll version 5.1.2600.5512 (64/32-bit compatible)]

—> PatchExeThread Thread 0×92c <—

—> Trace <—
Pc:00a9bf4f Fr:33f6fcec Rt:004015d9 Arg:33f6fcfc 00000000 00000000 00813189
Pc:004015d9 Fr:33f6ff08 Rt:00a1c2fd Arg:05534cf0 05534cf8 33f6ff44 0007f825
Pc:00a1c2fd Fr:33f6ff24 Rt:00a1c388 Arg:01532440 004015b0 05534d60 33d54300
Pc:00a1c388 Fr:33f6ff58 Rt:00a1c407 Arg:0062fcef 33d54300 01ff7918 00000000
Pc:00a1c407 Fr:33f6ff70 Rt:0087736c Arg:05534d80 bf17cf48 33d54300 01ff7918
Pc:0087736c Fr:33f6ffa8 Rt:00877414 Arg:00000000 33f6ffec 7c80b729 01ff7918
Pc:00877414 Fr:33f6ffb4 Rt:7c80b729 Arg:01ff7918 33d54300 00000000 01ff7918
Pc:7c80b729 Fr:33f6ffec Rt:00000000 Arg:00877392 01ff7918 00000000 ffffffff

—> Thread registers <—
eax=33f6f4ac ebx=00000000 ecx=00000000 edx=00000040 esi=00000000 edi=00000000
eip=00a9bf4f esp=33f6f8b8 ebp=33f6fcec
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

eax-32 33F6F48C 7c97e174 7c917559 01337014 01ff7918
eax-16 33F6F49C 0000ffff 7ffaf000 00253c50 006358d5
eax 0 33F6F4AC 80000003 00000000 00000000 7c812afb
eax16 33F6F4BC 00000002 00000002 05837fe0 00000280
eax+32 33F6F4CC 00560054 00000040 33f6f830 33f6f5b0
eax+48 33F6F4DC 33f6f500 0087b188 33f6f5b0 00000000

—> Code <—
00A9BF2F ffff6808 02000052 e8e424b8 ff83c420 ..h….R..$….
00A9BF3F 68410100 00ba609a 36018d8d e0fbffff hA….`.6…….
00A9BF4F e83c9bb9 ff8b4dfc 5f5e33cd 5be87f8a .<….M._^3.[…
00A9BF5F ddff8be5 5dc20800 81fee803 00007516 ….]………u.
00A9BF6F 68e80300 0068289c 36016a02 e890cab8 h….h(.6.j…..
00A9BF7F ff83c40c eb1dff15 18541401 508d95e8 ………T..P…

—> Error Logs <—
Execute failed for ‘C:\DOCUME~1\REZIDE~1\LOCALS~1\Temp\Gw2.tmp’ (size 22225984)

Here is the game advisor text

I have the same problem with the Connection error – fresh install (only purchased 4 days ago) and get the error seemingly on downloading the last file. I’ve removed the processes and registry info from the attached Game Advisor report as I consider it to be a security risk; but the telling bit it seems is the

lines in the trace routes for addresses like file1.arenanetworks.com.

Also removed a few other bits of info like my external IP Address, user account info, etc.

The installer downloads around 15.5 GB of files before I get the error, and seems to get stuck at around the last file. Or maybe it’s the entirety of the new patch. I don’t know.
No error codes to go by. I’ve already checked the firewall and antivirus, and they are letting the traffic through fine.

After 4 days and 3 downloads later, I’m almost ready to give up and ask for my money back. I would expect a much better experience than this when getting a new game, and I haven’t even had a chance create a character, let alone explore the content.

No other games I play constantly have these kinds of problems.

" Assertion: Unable to execute patch file ‘C:\DOCUME~1\REZIDE~1\LOCALS~1\Temp\Gw2.tmp’"

start > run > temp | hit enter
delete everything you possibly can in this folder and start the launcher again.

Anfalas.7325:

Same problem. My launcher is stuck at 99% with 4 files remaining. And it took at least a couple of hours to get to this state.

Actually, I had the exact same problem on my. Stuck at 99%, with exactly four files remaining…

I reluctantly restarted the launcher and therefore the downloading by switching languages and Alleluia ! It worked perfectly this time.

I have the same problem, i try to log in and then i get the message, connection errors detected.retrying …but it dont go anywhere from there. I happens from time to time, so its not my firewall, its completely ramdon, what should i do

Same problem here, have been playing GW2 happily for a couple of months, no changes to firewall or virus protection. Took a weeks break from the game and come back to be unable to launch it. Stuck at Downloading 0kb. This is the case even with no firewall / virus protection running.

Have reinstalled game and run -repair neither work nor help.
Have now sent a gameadvisor report to support.

If anyone had any good ideas of what else to try I’d be grateful.

add me to the list, same problem been going on for about 3 days now.. some times, after trying 3-4 times or waiting 20 minutes i can get the launcher to let me login, otherwise it just sits at 0k

just in case using google DNS (this was a problem back in beta once so i might as well mention it)

yeah I turned off my avast for 10 minutes and the download started working again!

interesting minda, i tried the same thing and it did not help at all.. sucks

Try Change your DNS setting to 8.8.8.8 and 8.8.4.4

https://developers.google.com/speed/public-dns/docs/using

Why do I have to change my settings since LA patch? =| This doesn’t seem right anet. I have no security anything running atm and my connection can’t possibly be the problem. Losing money, that’s what this is.
Also my DNS setting has apparently always been what fruit fly said. I’m over it, I tried several different methods, I repairing doesn’t work either.
Looks like I quit GW2 to play skyrim just in time.. also note that ESO is coming out in a month, guess that’s my new MMO. =/

Hello I am trying to download gw2 ive had it before on this computer and it worked but not any more her is the text file