Guild Wars 2

Ticket# 193464

Just realized I also can’t login to the account website but for some reason I am still logged into the forums. I don’t see how my password could be wrong as I use lastpass. So basically forums yes but game client and account website no. I also can’t reset my password or anything else, I assume because I just bought the game a few hours ago and have not even been able to create a character yet.

Ticket number#176067
Have waited for serious days but still don’t get any reply,please review.thanks

will some one at anet look at my ticket amd fix the issue or am i never going to be able to log bck into my account and play the game that i have been playing since release

my ticket number 191699

A friend of mine had problems with logging in. He solved the problem so that the account can be unlocked 5 days ago. But the account is still locked.
Ticket number: 106997

Ticket #173846

11 days old, can still not log in.

Gaile Gray.6029:

.
174830 – Resolved.

174830 here, the issue was still not resolved. The initial issue was solved but another has arisen and AGAIN it has been three days since there was a response. This is borderline ridiculous.

Ticket # 183879

Ticket made around midnight Dec 19th. I last updated with info the 20th.

Super shortened story: can’t validate my serial number/access original account.

Before I took a look around the forums I’d marked emails as “not spam,” using yahoo, which now I see can cause even more problems. My question is if I’ve already been responded to. If I have & I haven’t gotten it because of yahoo, I will make a new ticket with my gmail & include all info in it. Thanks.

Follow up Sir.
183875 – Got a reply but only a survey of hows gw2 support..
183877 – Got a reply but only a survey of hows gw2 support..

180921 – Restored but account became trial and expired??
180917 – Sent the information but still no reply.

follow up #183801 still no response

178842 resolved thanks guys

edit: resolved.

Ticket #176762

Thanks, and Happy Holidays!

I have a friend who opened a ticket giving all the information that you asked, and he is still waiting for an answer. 4 days passed already.
Ticket number: 192577
Can you please reply to that ticket? thank you.

Hi, I am speaking on behalf of my friend also my guild leader. He hasn’t played in a while and has forgotten his password and is receiving an error when trying to reset it. He was talking to support and went through a few questions about verifying the account after that he never heard back from them; it’s been 3days now. This is his ticket number (195926:Cant access account) Thanks.

Ticket number: 189750
He was banned, unbanned, got the email, but it continues to tell him that his “trial” account is not active. He’s been on since early access. He has updated his ticket that it did not work, but it’s been 3 days since then and he still can not get on.

Thanks.

Re: #180750
It’s over a week old, and as it regards the hacking of my account and deletion of all my characters among other things I would appreciate some help from support. Haven’t heard from them for a while now, but the ticket hasn’t been closed.

ETA: 10 days old now.

request #190643
Still no answer made it on 24th December so i can understand a bit. Would just like help with my issue – Also have a post in the Bugs section that has had mods in it giving me fractions and deleting messages but i guess they didnt bother giving anyone a nudge saying i need help…

request #202576

Just hit 3 days old. The result of the ticket cause my friend to have his account suspended. We just purchased the game (the same day he submitted the ticket) so it’s really frustrating not to be able to play it. Please help ASAP!

request #197111
Posting for my brother who wanna come play GW2 but has problem logging in.
It has been a few days since he submitted the request, but yet there is no response.

So my situation is a bit odd. I decided in the 26 of Dec. to give Guild wars 2 a second look after seeing a small video clip of a thief murdering people in PvP. I go on the website to log into my account, and since I have not logged into my account in over a year, I did not know what my password was. I sent in a request for a password change (request #204913) and thought that this would be as simple as just changing my password. I received a reply back for the support team the following day, and strangely enough, was asked 13 different questions pertaining to information about my world/character/level/race/name and what I was located. I knew right then that my account I haven’t used in soo long had been jacked. I did however figure out what my password was and changed my GW2 password and email address password. I preceded to download to GW2 client and log in, and once I did I received a message saying that my account had been suspended for 63 hours for violation of rules of conduct. This was a huge surprise to me, and a conformation that someone other than myself had access to my account. I posted a new ticket with my new problem days ago, and have herd nothing from support. My new ticket number is 208129 and was sent in on the 27th. I understand the support teams deal with a high volume of tickets each day, and they cant drop everything is solve my problem. I would just like to say the the support teams thank you for what you do, and when you do get a chance, give my ticket a look. Thank you guys! p.s. I have all 3 emails of where I pre-ordered the game to show as proof of ownership of my account.

-SGT Childs-

Hello,
I submitted a ticked 3 days ago (#203743) regarding my account being hacked and my in game items being sold and have not received a response.

I used the “recover my account” feature to get back control of the account but it seems that the scumbag that got control of it by submitting a false lost password request to support (Ticket#156553) is getting a better response than I am.

I now have control of my account again and wanted to know about how to get back the items that were sold off.

6 days old ticket…. #195707

please give me an update.

(#192163:Unable to mail/sell on trading post)

It’s been more then 3 days without an answer, i’d like to point out that
i gave the EXACT problem + THE SOLUTION. I feel like my post was never
seriously read, because the admins say they need to “@ssess the issue”, while i
clearly gave the issue and other generic replies like we need to get an answer for this matter.

The solution is right there, all that needs to be done is for someone to clear out my mails that are being sent

ticket #202590
it keeps making my change my password only to keep saying that it is invalid. I’ve only been able to play the game once since i bought it on Chrsitmas.

Hello Gaile Gray

I requested a email change on an account i own but I still haven’t recieved any help after 3 days. I included all information with proof or purchase. Would really appreciate it if it could be solved soon!

I don’t have the ticket number as i forgot to save it, sorry. (I made the ticket at about 15:10 ish (03:10 pm) GMT +2. [28.12.13]

Thanks!

Hi

I’ve been told it was supposed to take 3 days max. for a problem to be solved but its been over 3 days and someone from china is trying to hack into my account and i would like to change the email adress to one i can trust.
I hope this gets resolved as soon as possible because i’m really worried about this.
I know its busy but it’s just a quick change.

Anyways thanks for the big efforts you guys put into this game.

Ticket number : 210303
Title : Attempt to hack my account

Hi can you help me?
I made a ticket about my account display name, and after one reply containing the rules for a account display name blabalbal etc they waited for my reply, I replied what I thought and gave a suggestion to a much better solution.

But the reply that came next just basictly kittening tells me "I don’t give a kitten, here’s a standard “did you like the service” company question"
The reply didn’t contain anything else.
Someone at support just ended it with
“Hello,

We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?"

I mean comeon!
How would I rate it?
BAD that’s what I would rate it.

Hi Gaile, thanks for this forum thread! I didn’t exactly know where to post this request til I stumbled upon this thread.
So here goes: my ticket is (request #189314) and it’s about a purchase that I made in-game that debited my wallet of coin but did not give me the item (guild influence) that I paid for. I got replies and what seemed like attempts to help from one CS agent but then it seems like my issue was sent to another agent mid-stream. Now the new agent is asking me the exact same questions that I answered for agent 1 five or six emails ago. Also, I replied to that question with required info but I haven’t gotten a response since 27 Dec. Any update on either the status or on any other questions I need to answer would be appreciated.

Ticket # 201772
We can’t post on the account this ticket is regarding because the password will not stay set. I realize that the issue came up during the holidays, but seriously, the account was made 9 days ago and it still is unusable. Please resolve this.

Using my brother’s account to post cause its been 3 days and no response. Having login issues.

My ticket number is 216628

Haven’t played in a while and when i came back to play again my password wasn’t working. Can’t reset my password because i lost my serial and support just stopped responding. Please help!

I’m posting on the behalf of a friend of mine (Ungotter.6572) who opened a ticket (request #206616) saying he can not remember his character’s name so he can’t retrieve his password.

The ticket is 7 days old and he hasn’t gotten a single response yet.

Hi again, Gaile Gray

Since I didn’t have the Ticket number of my first post i had to remake my ticket, and so i did ^^ Hopefully it won’t take a week to fix this time

Here’s the ticket id: #226850

Thanks again for helping us all ^^ You’re doing a great job

My friend can’t log in, so she asked me to post this for her:

She wants to report her ticket that she filed on 1/1/2014 (Ticket# 222211). She’s looking for a refund, because she doesn’t want to wait days to play a game that she paid for 3 days ago.

hello Gaile Gray,

i have sent an email to the support service 4 days ago,but still don’t get any reply.can you review it please?this is my ticket number request #218200,this account is quite important for me,i dont wanna lose it,help me please.see you soon.

Ticket No : 215135

Email Change
I’ve sent this ticked more than a week ago, got the automated reply, and I replied to it with information, so far got nothing back

So I’ve sent another ticket, same thing, please do something!

thank you.

My friends account got hacked, he sent another support ticket about 3 days ago but gw2 replied with the survey about if you were satisfied or not with the support even though there wasn’t any support given.
Ticket# 207624

Ticket: 217896
Account restoration and changes to prevent further problems. No answer since the original submission on 31.12.2013.

Ticket 213633
Friend is requesting password change, response was sent 7 days ago

Ticket225929 My email got deleted and I can’t access my account

Hello,
My brother is requesting email change, he answered the questions sent but still no replay (3 days ago).

Thanks in advance

Ticket 226117.

“Sunrise” lost after transmuting and using Transmutation Splitter. 3 days ago created a ticket, but I have not yet received the answer :(

Ticket #224434. Someone from Facebook asked to post this. He can’t access his account and needs some help asap.

Ticket #229492. Another Facebook user got problems logging in.

Ticket #236386. Suspended for “Inappropriate Language” when I try to be nice to everyone. Makes sense.

Hi, can you please read the support request #229933 ?
Or are you ignoring my friend? Because it took ages for just a reply :/

Thanks support !

Ticket #219661. Posting for a friend who was unjustifiably banned for “botting.” Hasn’t heard from the Support team in nearly a week, becoming increasingly frustrated.

Please advise.