Guild Wars 2

Matrixiux.3407:

#351173: One of the Characters won’t load(Lion’s Arch)

Been more than 3 Days.

Turns out, it was just a long loading, but never could load to the end, because of a connection error. Now LUCKILY it managed to load, but 10 seconds after, the game crashed with no error.

350702:Magitech armor – dye
Been more than 3 days, i allready made a topic about this but then i found this post.

Hello,

so I just bought my first skin from gem store(magitech medium armor skin) and used it on armor to transmute it. The problem is that I change colors on everything and it saves, but the boots are always reseting. It just doesn’t work. From map chat i found out that some armors doesn’t change colors? If that is true I now just flushed my gems into toilet? Is it possible to reset it? I didn’t pay for that! Is there anything you can do to help me?

Thank you,
Robert

hi i got my account hacked for about 3 days ago.. im not sure when it happened at the day but as i can see in guild wars 2 it started 3 days ago so can i get my account restored as it was for 7 days ago in that way i know that there was no hacker in my account.
i did manage to get the hackers ip CA , US ( 205.164.2.210 ) 205.164.2.0 – 205.164.2.255
but if i can get help to what i need to do then i can give all the info that is needed

Gaile Gray.6029:

Jesper.4503:

hi i got my account hacked for about 3 days ago.. im not sure when it happened at the day but as i can see in guild wars 2 it started 3 days ago so can i get my account restored as it was for 7 days ago in that way i know that there was no hacker in my account.
i did manage to get the hackers ip CA , US ( 205.164.2.210 ) 205.164.2.0 – 205.164.2.255
but if i can get help to what i need to do then i can give all the info that is needed

I can’t quite tell, but you did submit a ticket, correct? You need to do that to get help with this issue. This thread is only intended to follow up on a ticket if needed.

then im not sure where to find it..

Please review my ticket #354116

The GM Wicho doesn’t seem to believe that I was involuntarily transfered from Fissure of Woe to Fort Ranik as my home server. I’ve suggested a possible account hack because I saw similar thread here, but it looks like it’s not the case.

I can provide you with plenty of screenshots where people speak English in the main chat window. Since Fort Ranik is French only server, this would not be possible there (I am currently the only one speaking English in the main chat there since I know zip in French).

You can also check the player Saiko.9572, he is my work colleague, my only contact in in-game contact list and we played together since GW2 came out – check out which is his home server and you’ll see where I’ve been just two weeks ago.

Thanx

Dear Gaile Gray
I posted this for my friend and his account was closed more than 2 weeks.
If you manually check his transaction history, you will see that he is innocent. Please do not use the automatic inspection system, you know feeling wronged feels terrible. Thanks again
Ticket #309654

Please allow five days before posting in this thread for the time being.

Goodness, I don’t care if it takes a week or more, just please please ban the accounts that belong to the guy who is lying about me, impersonating me and falsely accusing me :*( he’s got people that support him now, so he will never stop unless I quit the game

Hello Gaile
#324383: Pending Account Rollback – Haven’t heard anything back from the GM for 3 days. Just inquiring for an estimated time it will happen so I can actually progress again

345777 6 days no answer

hello Gaile Gray
my friend Ticket #356069
Been more than 4 Days.
so only help !~
thanks

Hello everyone.

Last week I had an incident where I mistakenly salvaged my precursor by selecting the wrong place in my inventory and mistaking it for a rare. I sent a support ticket nearly 6 days ago but it’s still up for review.
The time and date of the occurrence was directly before the support ticket was sent if that helps at all.
I don’t mean to sound impatient, I’m just a little curious on whether it was overlooked or not?
The ticket number is: 351624
And sorry the ticket itself wasn’t as informative as this, I was still in shock at the time.

Thank you for any reply!

Ticket#360326
Thank you for your prompt assistance!
Please update this ticket to confirm.

Cyrillan.4157:

Hello everyone.

Last week I had an incident where I mistakenly salvaged my precursor by selecting the wrong place in my inventory and mistaking it for a rare. I sent a support ticket nearly 6 days ago but it’s still up for review.
The time and date of the occurrence was directly before the support ticket was sent if that helps at all.
I don’t mean to sound impatient, I’m just a little curious on whether it was overlooked or not?
The ticket number is: 351624
And sorry the ticket itself wasn’t as informative as this, I was still in shock at the time.

Thank you for any reply!

It would be helpful if you updated your ticket with all the information you have. The support agents don’t really read the forums that much. Good luck.

Ticket #: 358835.

Hello, Gaile! Our guild mate, Kamikaze, has been having trouble accessing his account. Last week after the servers were being attacked / down he tried logging in only to receive an error message that his account has been terminated.

It’s been more than 3 days since he submitted his support ticket. He can’t access the forums to post this himself, as that’s been limited also, so he’s asked me to help him with it. Please see below for more information:

From: Guild Wars 2 Support [mailto:support@guildwars2.com]
Sent: Thursday, February 13, 2014 6:46 PM
To: USERNAME REMOVED
Subject: Request received: 358835:Account Disabled

1. Please type your reply above this line -##
   Thanks for contacting us! Your request (358835:Account Disabled) has been received, and is being reviewed by our Support team.

We’ll contact you as soon as we have an answer for you.

To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.

USERNAME REMOVED
Feb 13 18:45

On Tuesday Feb 11 I tried to log into the game and was notifed my account was terminated with an error code 45:6:3:2205. I am very upset as I have NEVER done anything that has been listed here. If my account was hacked . . . then something else needs to be done. I am now unable to get to the forums to post any security messages and had to cancell my first TICKET due to this reason. This should be moved to the More than 3 days old category. I made multiple posts giving additional information and asked for a status and received nothing in return. The original ticket is “352417:Terminated Account???”. I have friends that can vouch for me . . . and do want to rejoin them in this game. Please do something!!!!!

Hi; I submitted a ticket for an email account change on Feb 11 and it’s been five days since I submitted it.

Hello, my friend is asking whats happening with his account? As he cannot log into forums him self im helping him.

Ticket ; 345827
2014-02-10

Been 7 days now and he got no response.

My friend is waiting 6 days and still no reply he have hope he will abck into a game when new update comes. Ticket request : 352966

[suggestion] – This thread is starting to load slow. I think it has to do with the large amount of posts in it. Perhaps it is an idea to close and unsticky this one and make a new and fresh one??

mercury ranique.2170:

[suggestion] – This thread is starting to load slow. I think it has to do with the large amount of posts in it. Perhaps it is an idea to close and unsticky this one and make a new and fresh one??

I second this!

(Although this reply will make it even slower to load.)

SandraSolace.7682:

mercury ranique.2170:

[suggestion] – This thread is starting to load slow. I think it has to do with the large amount of posts in it. Perhaps it is an idea to close and unsticky this one and make a new and fresh one??

I second this!

(Although this reply will make it even slower to load.)

Not only this thread, but the Dev Tracker thread is really slow to load. I imagine the Cantha thread is the same way (not sure, because I don’t open that one).

Ticket #346411 Been over a week now, Respond as soon as you can, thanks!

Posting on behalf of a friend:

ID: Firellis.7954
ticket#: 361874

Thanks!

ticket #360490 still no respond at all

“319928 – We will be fulfilling your request very soon.”
It as been like 2 weeks now and no more reply’s…

Dear Gaile Gray:
Many of our friends can prove that he has no cash transactions. Please help my friend Jack. Ticket #309654 jack lin.1296
I played this game since May 15, 2013, every month from world BOSS and dungeon that can make 250~300 gold, 8 monthsincome of about 2000 gold, I rely on the difference in TP earned 800 gold, I sell the mineral and timber resources income of about 100 gold, I still totaled about 2900 gold. By mail to a friend in 2013 June 5gold, this is he help me make 18 slot bags cost, no friends received gold gifts tome, I also have no gold gifts to friends. The main consumption in the game: spent making 8 months a legendary short bow, buy pre – andmaterial costs about 850 gold; buy runes of about 150 gold; the purchase of 80 toxic skin spent about 1040 gold, exchange about 5000 gems, all transactions have occurred in TP. Learn the skills to createcost about 50 gold, now my account savings of 530 gold. I received my friend Jeff and Wood gifts, mainly manufacturing pink armor material,worth a total of not more than 100 gold; I gave my friend a gift worth no more than 20 gold, recently I only give Wood 232quartz, the basic situation of the above is my account assets. If I were a buy gold game player, I don’t need to spend such a long time to manufacture alegendary short bow themselves, yet my pink armor is not complete, all that I can use gold to buy; if I were a gold selling game player, the legendary short bow that I make is not they should use, but sell! Again,my account is not sent to any man more than 15 gold items, calculation standard on the TP price, there is no cash transactions, please login to my account, check my mail, do not use the automatic inspection system, I was clean.

Eh? Ticket number 345977 was under review before. Now its under requested agent review T_T been 9 days nice ticket submitted. Please help T_T

Ticket 352966 was not resolved no answer from 12.02 you miss it please check it

Good day. This pertains to a guildie’s concern regarding his account:

ID: Firellis.7954, with ticket #: 361874.

Despite his account’s misfortune, we believe that he did the right thing by properly submitting a ticket to report suspicious activities. He explained in his ticket the details of this case.

This is a follow-up regarding the action being taken concerning his account. It’s been more than 3 days and he still receives the same info each time he tries to play.

We, at Clan Rogue Wolf, would very much appreciate any assistance you can extend for our guildie, Firellis.7954. Thank you and more power.

ticket #363481
has been almost 5 days since i submitted the ticket i’m not impatient i’m just thinking the ticket may be lost or something
Thank you for your work!

Tickets #: 358835 & 352417
“358835 – Resolved, as you indicated in the ticket. (Duplicate of 352417)”

Gaile,

I spoke to our guild mate. He mentioned that he closed ticket #: 358835 with the “Resolved” tag as a means to open up another ticket. In a sense, the issue was not resolved. I believe that was a mistake / misunderstanding.

He is still banned from the game and still does not have access to the forums, thus why I’m mediating once again.

Would he need to submit another ticket? I believe at this point he would just like some contact from the support team as to why the ban on the account happened in the first place. I understand the burden of proof is on the user, but that’s extremely difficult considering there was no warning before the termination. Not to mention that access to the game & forums are both disabled, thus the accused have to rely on other users to relay information.

Thanks in advance.

Below I’ll quote his previous response to the automated ticket reply from last week:

From: Guild Wars 2 Support [mailto:support@guildwars2.com]
Sent: Thursday, February 13, 2014 6:46 PM
To: USERNAME REMOVED
Subject: Request received: 358835:Account Disabled

Please type your reply above this line -##

Thanks for contacting us! Your request (358835:Account Disabled) has been received, and is being reviewed by our Support team.
We’ll contact you as soon as we have an answer for you.
To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.

USERNAME REMOVED
Feb 13 18:45
On Tuesday Feb 11 I tried to log into the game and was notifed my account was terminated with an error code 45:6:3:2205. I am very upset as I have NEVER done anything that has been listed here. If my account was hacked . . . then something else needs to be done. I am now unable to get to the forums to post any security messages and had to cancell my first TICKET due to this reason. This should be moved to the More than 3 days old category. I made multiple posts giving additional information and asked for a status and received nothing in return. The original ticket is “352417:Terminated Account???”. I have friends that can vouch for me . . . and do want to rejoin them in this game. Please do something!!!!!

Hi. I sent in a ticket on the 15th. It’s been 5 days and I haven’t heard a reply.

Ticket: 364408

Please reply as soon as possible. I’d like to be able to get back into the game for the latest events.

Thank you.

Zyyzx.8437:

Tickets #: 358835 & 352417
“358835 – Resolved, as you indicated in the ticket. (Duplicate of 352417)”

Gaile,

I spoke to our guild mate. He mentioned that he closed ticket #: 358835 with the “Resolved” tag as a means to open up another ticket. In a sense, the issue was not resolved. I believe that was a mistake / misunderstanding.

He is still banned from the game and still does not have access to the forums, thus why I’m mediating once again.

Would he need to submit another ticket? I believe at this point he would just like some contact from the support team as to why the ban on the account happened in the first place. I understand the burden of proof is on the user, but that’s extremely difficult considering there was no warning before the termination. Not to mention that access to the game & forums are both disabled, thus the accused have to rely on other users to relay information.

Thanks in advance.

Below I’ll quote his previous response to the automated ticket reply from last week:

From: Guild Wars 2 Support [mailto:support@guildwars2.com]
Sent: Thursday, February 13, 2014 6:46 PM
To: USERNAME REMOVED
Subject: Request received: 358835:Account Disabled

Please type your reply above this line -##

Thanks for contacting us! Your request (358835:Account Disabled) has been received, and is being reviewed by our Support team.
We’ll contact you as soon as we have an answer for you.
To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.

USERNAME REMOVED
Feb 13 18:45
On Tuesday Feb 11 I tried to log into the game and was notifed my account was terminated with an error code 45:6:3:2205. I am very upset as I have NEVER done anything that has been listed here. If my account was hacked . . . then something else needs to be done. I am now unable to get to the forums to post any security messages and had to cancell my first TICKET due to this reason. This should be moved to the More than 3 days old category. I made multiple posts giving additional information and asked for a status and received nothing in return. The original ticket is “352417:Terminated Account???”. I have friends that can vouch for me . . . and do want to rejoin them in this game. Please do something!!!!!

Never submit duplicate tickets, you can see here what is happening if you do.

Ask your guildy to update the first ticket he made to tell them this one is still not resolved and when done post that ticketnumber here. All later tickets should be closed.

from the patch tuesday Feb 18, 2014 my shoulders, the arms of koda (HoTW) go through my twilight and fractal back piece, before this patch it never happened. Please fix this, Thank you

Echo.8361:

from the patch tuesday Feb 18, 2014 my shoulders, the arms of koda (HoTW) go through my twilight and fractal back piece, before this patch it never happened. Please fix this, Thank you

Hi,

The purpose of this thread is to review support tickets that are unanswered after 72 hours. The reason is that after 72 hours all support tickets should be answered and if thats not the case, something went wrong in the communication or the system.

If this is the situation for you, you can post your support ticket number in this threat.
However, since the update is less then 72 hours ago, this is definitly not the place to post this. This is also not an issue that support can solve. It seems that some armorskins have been updated slightly. This is in your case resulting in a clipping error. The best thing to do is to report this as a bug. This can be done in the bg’s subforum here or ingame by typing /bug.