Unable to login

Unable to login

in Account & Technical Support

Posted by: ElectricKoolAid.6124

ElectricKoolAid.6124

Q:

For some reason, when I try to login, it won’t let me. I get the “game client can’t connect” error. I forwarded the right ports, but it doesn’t seem to help. Please help.

Unable to login

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi ElectricKoolAid – What’s the exact error message that you’re getting including error number (if any)?

Unable to login

in Account & Technical Support

Posted by: ElectricKoolAid.6124

ElectricKoolAid.6124

“The game client is unable to gain access to the login server at this time. This could be caused by….” Error 42.1

Unable to login

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Since you’re getting error code 42, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Unable to login

in Account & Technical Support

Posted by: ElectricKoolAid.6124

ElectricKoolAid.6124

Alright, here it is…

Unable to login

in Account & Technical Support

Posted by: ElectricKoolAid.6124

ElectricKoolAid.6124

Nevermind I got it fixed….