Unable to submit ticket
You account login name is the email adress you log in with, so not ATC Alpha.4098
The later is your display name!.
Arise, opressed of Tyria!
Yes, I realized that after reading more carefully, strange that you have to type it twice.
Waiting to get my flamekissed armor refunded.
Yes, I realized that after reading more carefully, strange that you have to type it twice.
Waiting to get my flamekissed armor refunded.
You dont have to really type it twice.
The first email-adress you enter is the emailadress they can contact you on
The second emailadress you enter is your login name
Imagine this scenario. You are a customer of providerabc. so your emailadress is alpha@providerabc.edf
At one point you find out that provider abc is bad and you change to providerxyz. so your emailadress changes too.
You need support to change your emailadress but your ardess and and your login email is now different. you need their help and you will be thankfull that they split those two questions
Arise, opressed of Tyria!
ArenaNet Communications Manager
ATCAlpha — I’m glad we’ll be able to help you. It may take a few days, but we’ll take care of that.
As far as the e-mail addresses…
Yes, I realized that after reading more carefully, strange that you have to type it twice.
Waiting to get my flamekissed armor refunded.You dont have to really type it twice.
The first email-adress you enter is the emailadress they can contact you on
The second emailadress you enter is your login nameImagine this scenario. You are a customer of providerabc. so your emailadress is alpha@providerabc.edf
At one point you find out that provider abc is bad and you change to providerxyz. so your emailadress changes too.You need support to change your emailadress but your ardess and and your login email is now different. you need their help and you will be thankfull that they split those two questions
Yep, mr has it right. The only thing I would change is this:
Contact e-mail address: The address we can use to contact you
Account Name: Your log-in name, which is in the form of an e-mail address but may not be the same as your contact e-mail address
This is why when people have trouble getting our e-mails, we’re ok with them contacting us from a different e-mail address. We do go through a verification process, so make sure that the person on the new e-mail address IS the owner, of course. But having a different e-mail address for your Account name and contact e-mail address is ok!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet