Guild Wars 2

I have been for two days now struggling with YOUR patching issues and all I get is that it is my fault, when EVERYTHING else on my laptop works fine!

With that attitude, you are going to lose THOUSANDS of players.

Good luck.

apparently we are anot supposed to respond in kind, my first post about my problem got closed because people kept missing the point, and i kept replying with the same respect, so either the mods are playing favourites or then they dont read all the posts, just our replies >_<

Oh and seems like if we have any negative experiences about the support we get and we mention them, or if we have a fault to point out in the way they treat their customers, those posts seem to go on the line of fire immediately, which sadly only lets us know we hit home with our posts.

CS does suck pretty bad right now and the last few patches have done nothing but make my once flawless play a trial in disconnects a plenty, but i am sure in the near future, a few weeks at most they should have things sorted out and the outsourcing of CS persons fixed too.

@Graill… I agree, currently it is hard to say if we have some indian tech support here, or if we got some university students trying to make some pocket money, dont know which is worse >_<

i love how a moderator PMed me about not double posting (in german which i dont speak thank you very much) and use the edit feature, i wonder if they realize that the forums malfunction from time to time(alot), for example most likely if there is a double post, it means i only have the permalink button showing and not the report, reply and edit buttons at all. Maybe fix your forums before “reminding us” about using the features that half the time are not showing up?

thanks for the support guys (you guys who posted above not anet haha). Ranting doesn’t really help them with the issue, I know that, but when too many things happen over and over again and instead of getting better, things get worse, it is only normal to expect customers (that would be US) to get upset and vent off some frustration. For two days straight I have not been able to play a single second, I can’t get my game to finish patching which is so weird, because if there was any connection problem on my side, why the heck would it patch 99% of it and then just drop to 0 kilobytes per second at the very end of the patching process? I am still waiting for any answer from anet about this issue which a lot of gamers are experiencing. Only response from them was to check my routher and firewall (HAHAHAHAHA) and that it could be my AV (HAHAHAHAHA) (I use MSE btw, never given me any problems EVER). I downloaded, installed and ran the reports from their game advisor as well as from the “Hack This” application as they requested. Still waiting for a reply. See how it goes but I am very upset about this.

Thousands of players out of the millions who are still playing = acceptable loss.

good point Phaze Delta One…..

Who sources staff after they release a game? Stop talking like you know ANet’s business model.

Who releases a bug-heavy game, that’s already been through an Alpha and Beta?
(Trading Post blanking out, no Emergency Maintenance warning just shut off, connectivity issues with their server telling us our router or firewall is to blame, authentication emails on IP addresses that are different in their last 6 digits.)

The statment “thousand of players out of the millions who are still playing = acceptable loss” is the fastest possible way to destroy your game.

It’s a very defective mindset that will ruin any company. Especially one trying to kick-start a game in the most competitive online market that there is.

Not to mention the fact that you’re saying “thousands” like you work for them and actually have access to some figures.

It’s not a good point. It’s a bad point lazily articulated.

Phaze Delta One.2834:

Thousands of players out of the millions who are still playing = acceptable loss.

And a potential PR disaster if they even hint or act like that is acceptable.

Phaze,

Your statement was more ridiculous than your name and your acts are completely wrong. What millions of people play this game…. Please tell me. I didn’t know gw2 sold more issues than cod.