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Posted by: bobsort.4097

bobsort.4097

Two years ago when I was trying to buy the HoT, I kept getting error constantly until one day I was able to pass the error and open the page and buy the expansion.

The error is back again!

Why would a page keep redirecting to itself until get timeout?!
Please remove the referer requirement from accessing these pages (specially forum login)
For security reason I turned it off, so my browser does not send referer header to server. It is something that nobody use anymore and for security concerns it is better don’t rely on it either on client or server.

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Posted by: Healix.5819

Healix.5819

Press F12 and capture the network traffic to see what’s it doing. The buy page specifically doesn’t require a referrer, at least up to the transaction confirmation.

To be less paranoid on your referrers, use network.http.referer.XOriginPolicy = 1 (rather than simply disabling it with network.http.sendRefererHeader)

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Posted by: bobsort.4097

bobsort.4097

To be less paranoid on your referrers, use network.http.referer.XOriginPolicy = 1 (rather than simply disabling it with network.http.sendRefererHeader)

I thought it is for

0 (default) to send the full URL
1 to send the URL without its query string
2 to only send the scheme, host and port

not disabling referrer for cross domain?

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Posted by: Rose Solane.1027

Rose Solane.1027

I have the same problem with Firefox, I cannot open the buy page. The same error. I have not changed networking settings in Firefox so it should be standard. I restarted Firefox in safe mode to disable any add-on that could interfere but still can’t access the buy page. So no buying the expansion for me until this is solved.

Piken Square, The descendants of Gwen

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Posted by: Relenterx.6149

Relenterx.6149

I can not open buy page on firefox or chrome

I get message about Http java 500 cant work

(edited by Relenterx.6149)

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Posted by: bobsort.4097

bobsort.4097

I’m not sure if this ever help solving the issue, but here you go, network tab

I found something strange!

http://81.21.151.214/store?Locale=en_US&SiteID=gw2&pbPage=pathoffire

and

http://81.21.151.214/store?Action=html&SiteID=gw2&pbPage=pathoffire

do not redirect and shows the purchase page!

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Posted by: Mayko.1289

Mayko.1289

I get this ……………………….

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Posted by: Relenterx.6149

Relenterx.6149

I’m not sure if this ever help solving the issue, but here you go, network tab

I found something strange!

http://81.21.151.214/store?Locale=en_US&SiteID=gw2&pbPage=pathoffire

and

http://81.21.151.214/store?Action=html&SiteID=gw2&pbPage=pathoffire

do not redirect and shows the purchase page!

I get an error when i do that

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Posted by: bobsort.4097

bobsort.4097

I’m not sure if this ever help solving the issue, but here you go, network tab

I found something strange!

http://81.21.151.214/store?Locale=en_US&SiteID=gw2&pbPage=pathoffire

and

http://81.21.151.214/store?Action=html&SiteID=gw2&pbPage=pathoffire

do not redirect and shows the purchase page!

I get an error when i do that

Copy and paste the link, forum changes all & signs in url to &

however still no use, because to complete purchase you need to login and after login it redirects you to same buy.guildwars2.com which does not open

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Posted by: Healix.5819

Healix.5819

To be less paranoid on your referrers, use network.http.referer.XOriginPolicy = 1 (rather than simply disabling it with network.http.sendRefererHeader)

I thought it is for

0 (default) to send the full URL
1 to send the URL without its query string
2 to only send the scheme, host and port

not disabling referrer for cross domain?

That’s the trimming policies.

network.http.referer.XOriginPolicy is:
0 is always send
1 is only if the base matches (*.guildwars2.com)
2 requires a full match (forum-en.guildwars2.com)

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

We believe the website issues have been addressed. Could you kindly try again?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

If you cannot purchase…

Please post the details here.

However, if you see this message: “Unfortunately an error has occurred. Please try again later!” we’d like to ask you to contact Customer Support and they will look into the matter.

Basically, if it’s an Error Code 500 or 504, we’re on the case, and those have been (we believe) fully addresssed. But the specific message above points to a topic worth discussing with CS.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: JustTrogdor.7892

JustTrogdor.7892

I can’t even access the buy.gw2 page in Firefox it gives me this error:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.

And it has been doing that even before the pre-purchase announcement. It works fine in Safari though.

The Burninator

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Posted by: Burn.5401

Burn.5401

Still getting that error.

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Still getting that error.

Which error?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Kilamanjaro.2705

Kilamanjaro.2705

Opera= This Page isn’t working/buy.guildwars2.com redirected you too many times :/

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Posted by: Burn.5401

Burn.5401

Still getting that error.

Which error?

https://i.imgur.com/SWxn1bX.jpg

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Posted by: Rose Solane.1027

Rose Solane.1027

I still get the same error as OP posted (but in Dutch) on Firefox. Pasting http://81.21.151.214/store/gw2/en_IE/html/pbPage.pathoffire/themeID.4785548100 directly in the address bar opens the buy page. A few clicks later Firefox throws an error because the certificate is not valid for https://81.21.151.214 (only valid for buy.guildwars2.com). That last error makes sense.

So for me nothing is solved.

edit: I did restart Firefox without addons, so it should be the vanilla experience. I never had this issue with any other site. I did log on to my profile for another game that uses a redirect without a problem today (using Steam to identify on a third party game site). I think this is a specific GW2 issue.

Piken Square, The descendants of Gwen

(edited by Rose Solane.1027)

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Posted by: Nep Leet.5491

Nep Leet.5491

Aye, still receiving the following error message, too:

The page isn’t redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept cookies.

EDIT: Okay then! I was able to purchase in game with no issue.

You Live, You Learn
You Die, You Learn Faster

(edited by Nep Leet.5491)

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Posted by: Lial.6029

Lial.6029

This is the error I get. Clearing cookies didn’t help. Using Chrome with Windows 10.
—————————————————————————-
This page isn’t working

buy.guildwars2.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

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Posted by: bobsort.4097

bobsort.4097

Here is the request and response headers from firefox.

The page keep redirecting with header response 302 to same url and obviously will redirect again and again.

The only difference between each response header is Thread ID meaning another thread picks up the request (Either there is No keep alive or thread crashes)

Had to remove some of headers from last requests (replaced by "...") to fit it in 6000 post limit

Also note that, this happens in all firefox versions between 47 to 52


https://buy.guildwars2.com/store?Action=html&Locale=en_US&SiteID=gw2

GET /store?Action=html&Locale=en_US&SiteID=gw2 HTTP/1.1
Host: buy.guildwars2.com
User-Agent: Mozilla/5.0+(Windows;+WOW64;+x64;+rv:52.0)+Gecko/20100101+Firefox/52.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
Connection: keep-alive

HTTP/1.1 302 Found
Server: Apache
X-Server-Name: gcweb01@gcappprd035177.c035.digitalriverws.net
P3P: CP="This is not a P3P policy! See the privacy statement linked from this page for information on privacy practices."
X_REQUEST_ID: TIME=1501611015669:NODE=gcapp01_gcappprd035177.c035:THREAD=230432
X-UA-Compatible: IE=edge
Pragma: no-cache
Expires: Wed, 31 Dec 1969 23:59:59 GMT
Location: http://buy.guildwars2.com/store?Action=html&Locale=en_US&SiteID=gw2
Set-Cookie: JSESSIONID=21EC9B6BA11BCF3E88976B5E49241995; Path=/; HttpOnly
Set-Cookie: VISITOR_ID=971D4E8DFAED4367B0A51B2C4A0DFD0FC11E2810EF044A26222687EA88687DF1EB3731A210425F3FED9D7B9DED9D106E; Expires=Wed, 01-Aug-2018 23:59:27 GMT; Path=/
Set-Cookie: X-DR-SHOPPER-gw2=F7450D42E3D8DDDAE03FABB407922E01768C9988E6D798573183FC1F64A7CC07C85B8B4EBFF0553067A7D26EB11F0BBFCE4CC94A0E171B31; Expires=Wed, 01-Aug-2018 23:59:27 GMT; Path=/
Set-Cookie: gc_ss_gw2=B67C210FD7D11C8239E7386CBBCE878EC6456D20294F8F7C7D59366A0C3104045E3D515CEF806BBB; Path=/; Secure
Set-Cookie: X-DR-LOCALE=en_US; Path=/; HttpOnly
Set-Cookie: X-DR-CURRENCY=USD; Path=/; HttpOnly
Set-Cookie: X-DR-THEME=4785548100; Path=/; HttpOnly
Set-Cookie: BIGipServerp-gc2-prd-active-c032-m3=636825610.260.0000; path=/; Httponly
Content-Encoding: gzip
Transfer-Encoding: chunked
Date: Tue, 01 Aug 2017 18:10:15 GMT
X-Varnish: 2125578276
Age: 0
Via: 1.1 varnish
Connection: keep-alive
Cache-Control: no-cache, no-store, must-revalidate, max-age=0, private
----------------------------------------------------------
https://buy.guildwars2.com/store?Action=html&Locale=en_US&SiteID=gw2

GET /store?Action=html&Locale=en_US&SiteID=gw2 HTTP/1.1
Host: buy.guildwars2.com
User-Agent: Mozilla/5.0+(Windows;+WOW64;+x64;+rv:52.0)+Gecko/20100101+Firefox/52.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
Cookie: JSESSIONID=21EC9B6BA11BCF3E88976B5E49241995; VISITOR_ID=971D4E8DFAED4367B0A51B2C4A0DFD0FC11E2810EF044A26222687EA88687DF1EB3731A210425F3FED9D7B9DED9D106E; X-DR-SHOPPER-gw2=F7450D42E3D8DDDAE03FABB407922E01768C9988E6D798573183FC1F64A7CC07C85B8B4EBFF0553067A7D26EB11F0BBFCE4CC94A0E171B31; gc_ss_gw2=B67C210FD7D11C8239E7386CBBCE878EC6456D20294F8F7C7D59366A0C3104045E3D515CEF806BBB; X-DR-LOCALE=en_US; X-DR-CURRENCY=USD; X-DR-THEME=4785548100; BIGipServerp-gc2-prd-active-c032-m3=636825610.260.0000
Connection: keep-alive

HTTP/1.1 302 Found
Server: Apache
X-Server-Name: gcweb01@gcappprd035177.c035.digitalriverws.net
P3P: CP="This is not a P3P policy! See the privacy statement linked from this page for information on privacy practices."
X_REQUEST_ID: TIME=1501611016008:NODE=gcapp01_gcappprd035177.c035:THREAD=9509
Pragma: no-cache
Expires: Wed, 31 Dec 1969 23:59:59 GMT
Location: http://buy.guildwars2.com/store?Action=html&Locale=en_US&SiteID=gw2
Content-Encoding: gzip
Transfer-Encoding: chunked
Date: Tue, 01 Aug 2017 18:10:16 GMT
X-Varnish: 2125578277
Age: 0
Via: 1.1 varnish
Connection: keep-alive
Cache-Control: no-cache, no-store, must-revalidate, max-age=0, private
----------------------------------------------------------
https://buy.guildwars2.com/store?Action=html&Locale=en_US&SiteID=gw2

GET /store?Action=html&Locale=en_US&SiteID=gw2 HTTP/1.1
Host: buy.guildwars2.com
User-Agent: Mozilla/5.0+(Windows;+WOW64;+x64;+rv:52.0)+Gecko/20100101+Firefox/52.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
Cookie: ...
Connection: keep-alive

HTTP/1.1 302 Found
Server: Apache
X-Server-Name: gcweb01@gcappprd035177.c035.digitalriverws.net
P3P: CP="This is not a P3P policy! See the privacy statement linked from this page for information on privacy practices."
X_REQUEST_ID: TIME=1501611016314:NODE=gcapp01_gcappprd035177.c035:THREAD=1801
Pragma: no-cache
Expires: Wed, 31 Dec 1969 23:59:59 GMT
Location: http://buy.guildwars2.com/store?Action=html&Locale=en_US&SiteID=gw2
Content-Encoding: gzip
Transfer-Encoding: chunked
Date: Tue, 01 Aug 2017 18:10:16 GMT
X-Varnish: 2125578278
Age: 0
Via: 1.1 varnish
Connection: keep-alive
Cache-Control: no-cache, no-store, must-revalidate, max-age=0, private
----------------------------------------------------------

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Posted by: Deleven.7508

Deleven.7508

I am getting an error when using chrome saying i was redirected too many times, but using microsoft edge is working.

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Posted by: Rose Solane.1027

Rose Solane.1027

I was able to “purchase” the expansion in the gem store (I wait with buying until the preview weekend in 10 days). I didn’t bought it but was able to get to the confirmation page in the gem store. So that is an alternative for the website that seems to work.

Piken Square, The descendants of Gwen

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Posted by: Healix.5819

Healix.5819

(edited by Healix.5819)

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Posted by: Eldon.6591

Eldon.6591

Using this in Chrome, and getting “too many redirects” regardless of anything else I try.

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Posted by: Behellagh.1468

Behellagh.1468

I need to whitelist the site in the Disconnect extension to make that page to work. I imagine similar extensions in Chrome will cause similar issues.

We are heroes. This is what we do!

RIP City of Heroes

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Posted by: Shanna.4762

Shanna.4762

also getting this error, too many redirects in chrome.

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Posted by: Avelione.6075

Avelione.6075

I use Firefox and I keep on getting the message “This website is not redirecting properly”. BUT I used the links that Rose Solane provided earlier.
Firefox gave me a security issue message, however when I added an exception to load the blocked off site it just displayed an 404 error 0.o

This website exist or not?? :/ Is this some kind of hacking again?
What the hell is going on?

FURTHER INVESTIGATION:

the site http://81.21.151.214/store/gw2/en_IE/html/pbPage.pathoffire/themeID.4785548100 worked… somehow…

But I think it’s a bit confusing that clicking on a game option picture does not send us to a site and we need to click the “BUY” button that is lower, instead.
So, it works, but it depends on the link. I also think this may be an issue on ANet end… but I have no idea, really :d

Equality for the bulge! ^_^

(edited by Avelione.6075)

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Posted by: JustTrogdor.7892

JustTrogdor.7892

I can’t even access the buy.gw2 page in Firefox it gives me this error:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.

And it has been doing that even before the pre-purchase announcement. It works fine in Safari though.

Still getting this error via Firefox. When I open it in a private window to block cookies and such I get a busted up page see attached image below, turned off ad blocker same thing. I think Anet management really needs to have a serious meeting with their web developers. This is not a good thing for such a big day that should be generating easy sales. I know there are work arounds such as using a different browser, or buying in game but customers shouldn’t have to fiddle with such things to buy your product.

FURTHER INVESTIGATION:

the site http://81.21.151.214/store/gw2/en_IE/html/pbPage.pathoffire/themeID.4785548100 worked… somehow…

Yeah, too bad following that link shows as not secure.

Attachments:

The Burninator

(edited by JustTrogdor.7892)

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Posted by: TheQuickFox.3826

TheQuickFox.3826

I always get this error. (More than a year at least) Using Firefox and I allowed cookies + javascript on guildwars2.com, buy.guildwars2.com and digitalriver.com.
However, I bought the expansion from the in-game store which works fine. (Still waiting for the gems to arrive tho)

Ascalon will prevail!

GW Wiki user page  |  GW2 Wiki user page

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Posted by: JustTrogdor.7892

JustTrogdor.7892

^ Gems take up to 72 hours to arrive.

The Burninator

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Posted by: bobsort.4097

bobsort.4097

Website is working for me right now, I think the problem is solved.

It would be great if Anet could tell us if it was users who managed to break the site or a deploying new content glitch. I never liked JSP for web pages, too troublesome!

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Posted by: Eley.1907

Eley.1907

For me buy page still doesn’t open in Firefox 54.0.1, same infinite redirect error. In Chrome it works fine. Tried with forum login and without. Also tried to clear cookies and disable browser addons. Country – Ukraine, browser language – russian.

(edited by Eley.1907)

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Posted by: Fenda.1398

Fenda.1398

Same problem here. Redirect loop on Firefox, most recent version. Edge / IE 11 report issues with the certificate.

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Posted by: Kelthus.9317

Kelthus.9317

The Buy Now page show up as just text for me with no way to actually purchase the game. It is the same on Firefox 54.0.1 (64-bit), Chrome 60.0.3112.78 (64-bit), Edge 40.15063.0.0 and IE 11.483.15063.0.

Good luck on the fix, I will just have to purchase the expansion later, looking forward to it.

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Posted by: krisk.1098

krisk.1098

FURTHER INVESTIGATION:

the site http://81.21.151.214/store/gw2/en_IE/html/pbPage.pathoffire/themeID.4785548100 worked… somehow…

This is the only link that works for me. Can someone from AN confirm that it is safe to buy from the link?

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

FURTHER INVESTIGATION:

the site http://81.21.151.214/store/gw2/en_IE/html/pbPage.pathoffire/themeID.4785548100 worked… somehow…

This is the only link that works for me. Can someone from AN confirm that it is safe to buy from the link?

I have asked about that link and will update when I know more.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Healix.5819

Healix.5819

This is the only link that works for me. Can someone from AN confirm that it is safe to buy from the link?

Try:

http://buy.guildwars2.com/store/gw2/en_IE/html/pbPage.pathoffire/themeID.4785548100

Does it work? No? Open a command prompt (cmd.exe) and enter the following:

ping buy.guildwars2.com

Is the IP 81.21.151.214? Yes? ArenaNet has a configuration problem. No? What is it?

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Posted by: Bryan Swan

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Bryan Swan

QA Embed

Next

I can chime in here to hopefully address a few of these issues. First of all, the redirect issue is known and currently being worked on. It should (in theory) be possible to resolve it by clearing your browser’s cache (cookies and browsing data) and then reloading the buy site (you might have to hard-refresh the page using CTRL+F5), however it sounds like that hasn’t quite solved the problem for some users so we’re trying to dig further into why that might be.

Still getting this error via Firefox. When I open it in a private window to block cookies and such I get a busted up page see attached image below, turned off ad blocker same thing. I think Anet management really needs to have a serious meeting with their web developers. This is not a good thing for such a big day that should be generating easy sales. I know there are work arounds such as using a different browser, or buying in game but customers shouldn’t have to fiddle with such things to buy your product.

I’ve been able to reproduce this in a private Firefox window, but nowhere else (as another user mentioned it occurring in Chrome and Edge as well). Firefox is extra aggressive with its tracking protection and it blocks a lot of scripts loaded across domains by default in private windows, which is interfering with content loaded by our payment provider. Private windows in both Edge and Chrome seem to allow everything to load fine with the browser default settings, so I would hazard a guess that an extension like Disconnect or an Adblocker is interfering here somehow (uBlock Origin doesn’t seem to be causing problems as far as I can tell, but ymmv depending on what filter lists you’re using and how aggressively you’re blocking). I know it’s not a good answer in this situation, but for the time being the best solution will probably be to not use a private window.

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Posted by: JustTrogdor.7892

JustTrogdor.7892

^ Thanks for the update. I only tried the private window to see if it would fix the redirect problem generated using normal Firefox. So I thought I’d share what happens when I do that to help you all troubleshoot.

As for extensions, the only one I use is uBlock and I tried completely disabling it and still get the redirect error using a normal window and the same broken page in private.

The Burninator

(edited by JustTrogdor.7892)

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Posted by: DBZVelena.5186

DBZVelena.5186

I had this error too, but it did not happen when i used IE.
So if desperate, you can try that browser.

Proud Medic of the Splinter Warband. PM me to know more.

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Ok, just checked on that “too many redirects” issue, and we heard that while some of the situation has been corrected, they’re still working on other components, and they hope to have this fully nailed down very soon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: DeadLight.5138

DeadLight.5138

Opera-ok, Firefox-ok, Edge-ok, Chrome-ERR_TOO_MANY_REDIRECTS
On your computer, open Chrome.
On your browser toolbar, click More then More Tools and then Clear Browsing Data.
In the “Clear browsing data” box, click the checkboxes for Cookies and other site data and Cached images and files.
Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
Click Clear browsing data.
Profit )
Clearing the cache with third-party utilities does not help!!!

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Posted by: molster.5016

molster.5016

Hey guys, the Redirect issue is still in place.

I have tried on two different computers, both in chrome and incgonito chrome (EG, no cookies), and Edge. All have redirect loop issues.

I really just want to pre-order and buy heart of thorns bundle

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Posted by: JustTrogdor.7892

JustTrogdor.7892

Working for me now in Firefox.

The Burninator

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Posted by: Void.2987

Void.2987

It’s working for me as well on Chrome