Guild Wars 2

doraemon.9170:

can’t buy gem with visa
the game said it was approval faied
why?

Hey there, doraemon,

I think what’s happened here is that you’ve made a number of purchases (thank you!) and the system is set to put a cap on XX purchases in Y period of time. I believe you may have gone through the “purchase white-listing” process before, but for others who wonder, the “cap on purchases” helps protect people who may have a child in the home making unauthorized purchases, a stolen credit card, that sort of thing. This pause is not an indication that someone is a fraudster!

Soooo… what you do is contact Support. I think you’d done this before so you know these situations normally get resolved very quickly. Anyone who comes across this should please drop Support a line by filing a ticket through the “Ask a Question” tab on that linked page.