can't log into my accounts

can't log into my accounts

in Account & Technical Support

Posted by: MeowMix.5619

MeowMix.5619

I am unable to log into two of my accounts, I had authenticator set up for both of them, however, I do not have access to same cell phone anymore. I moved places and now I cannot log into my accounts.
I already sent tickets # 6532952 and 6532972. Can some dev please help me out with this request. My guild is without guild leader and driver, thx.

can't log into my accounts

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If both tickets address the same issue, close the duplicate and only update the original. Duplicate tickets slow down the process.

Ticket responses are slower than usual (7 days) due to high volume.

Good luck.

can't log into my accounts

in Account & Technical Support

Posted by: MeowMix.5619

MeowMix.5619

you guys have phone number I can call? My guild needs me asap, guild leader of major wvw guild with lots of members counting on me, alrady missed few big raids. Thx for help.

can't log into my accounts

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

There is no phone support. No pleas for help will move a ticket out of its place in the queue. Each ticket submission must wait its turn, and will be addressed as soon as it can.

can't log into my accounts

in Account & Technical Support

Posted by: Linken.6345

Linken.6345

Well since its only 2 cant you just login to your third or fourth?

Joking aside sorry you had trubble mate hope it sort it self out sooner rather then later.