Guild Wars 2 Forum - Account & Technical Support

cant find the serial key

I know that I bought the game with a digital download but I have checked all my email addresses and have no record of the purchase email which would have included the serial key. I need to contact support about an issue loggin in but you cant if you dont have the original serial key ? seems a bit strange but that you would have to supply that, and come to thnk of it now I pretty sure i actually bought the game from The Guild Wars 2 online store ? But the confirmation email with the serial key is long since deleted.
Lol but i cant contact support to tel them this

cant find the serial key

in Account & Technical Support

Posted by: Qnopsik El Qox.1269

Qnopsik El Qox.1269

IF you would search the forum before posting you could find many answers:
https://forum-en.gw2archive.eu/forum/support/account/lost-serial-number-s
or
https://forum-en.gw2archive.eu/forum/support/account/How-do-I-get-my-Serial-key-emailed-to-me/first#post1459631

Rozalinda El Qox 80lvl Elem
Tiny Siege Turtles member
Blacktide player

cant find the serial key

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You definitely can contact Support without a serial code. We’re happy to help you, and will use other means to verify your ownership of the account. So please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket (obviously not the serial code, but other things) please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet