computer restarting while playing GW2

computer restarting while playing GW2

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Posted by: pugpug.6715

pugpug.6715

PC restarting . checked cooling it’s fine . replaced CPU with new thermal paste. Bought a new HD. Had help with all of that since I am not PC savy.
Intel core i7 3770
cpu 3.50
Windows 10 pro 64 bit
Nvidia Gforce 1070
16 gb DDR 3 ram
Power supply 700 watts

Any thoughts as to WHY this is the only game restarting my PC ?

computer restarting while playing GW2

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Posted by: Winderly.2718

Winderly.2718

It’s just random guesses.
Maybe it’s not cpu overheating, but graphic card overheating.
i haven’t used msWindows since many years, but i’m sure that nowadays a buggy graphic driver doesn’t cause a computer reboot.
Maybe there’s something that gw2 does, and that conflicts with another software.
Or maybe that’s not any of these problems…good luck.

computer restarting while playing GW2

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Posted by: Walle.6045

Walle.6045

I had a similiar problem with my desktop.
Had to switch a setting in my power options.

Control panel > Hardware and Sound > Power options > and choose the High performance preferred plan.

computer restarting while playing GW2

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Posted by: Leamas.5803

Leamas.5803

If changing the power management profile does not work, try downclocking the video card. Here is a post I recently did regarding this issue.

https://forum-en.gw2archive.eu/forum/support/support/Random-Freeze-Shutdown-Restart-READ-THIS/first#post6700216

computer restarting while playing GW2

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Posted by: Patrick.2987

Patrick.2987

Changed settings, reinstalled the game nothing helps for me. This problem occured 2 weeks ago no problems before. No problems on other games or actions aswell. Did not change anything on the hardware.

computer restarting while playing GW2

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Posted by: Leamas.5803

Leamas.5803

Patrick, try checking your memory using memtest86 (This will take a while for 16GB). Also, try downclocking your video card. See the link in my previous post.

https://www.memtest86.com/

Could also be an overheating issue in your case where it just suddenly started.

computer restarting while playing GW2

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Posted by: Patrick.2987

Patrick.2987

Everything seems to be perfectly fine. Game crashed after some time before like after 30 mins. Today it crashes after one minute everytime i move or enter queue or whatever i try to do.

computer restarting while playing GW2

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Posted by: Leamas.5803

Leamas.5803

Everything seems to be perfectly fine. Game crashed after some time before like after 30 mins. Today it crashes after one minute everytime i move or enter queue or whatever i try to do.

That’s how this problem presents itself. Sometime you can go hours, sometimes minutes. Everything looks fine, everything tests fine and everything else works. If you’re using nVidia, you almost always see an nvlddmkm error in the event log after the crash. It has been a problem with GW2 since at least the end of 2012, which is when I first encountered it. I fought with it for over 3 years before giving in and downclocking my video card, which fixed it for me feel like a moron since I ignored recommendations in Jan/Feb 2013 to downclock the card. I was too stubborn to “nerf” my fancy new card…a 670, a powerful card in those days. I fought with the shop where I bought it, eVGA and nVidia to try and get the card RMA’d, but as it turns out, no one will RMA something if they can’t reproduce the error in a controlled environment. I now have a new machine, but that old machine is used by my kids and still works fine for GW2, which I play with my kids occasionally…as long as we remember to turn down the clock. It WILL crash if we forget to turn the clock down. We don’t need to turn the clock down in any other applications/games. Luckily I don’t have to do that on the new machine, at least not yet.

I do believe it’s a hardware problem, since it might work on one but not a second identical machine, but a very specific problem that only GW2 triggers. I’m not saying anything will work for sure, but downclocking is an easy test to see if things stabilize. I can only make the recommendation. Like me 5 years ago, you ultimately need to choose how to debug and what to try/not try. I will say that after reducing the clock on the video card, I went through all of Heart of Thorns, and 1/2 of season 3 (Until summer hit), without a single crash…not one.