Guild Wars 2

me too, but I aso got an [ArenaNet] WvW: Edge of the Mists Alpha Test – E-mail, but I found it in the spam folder

Hey [name],

You’ll note in the first email we sent you that it says you do not have to click that link, as it is simply part of our process to assigning you an account.

You’ll be receiving your credentials shortly. J

Thanks,
Kirk Williford
ArenaNet QA Alpha Team

I send them a mail asking if it the link in the mail change e-mail was legit and I received the above response. I think we’re safe.

Yeah, I now see that Edge of the Mists email in my spam folder. Good to know, and thanks for clearing that up!

Please let your support personnel know as when I asked them about the emails, I was told the following:

The e-mail you have received is not an official e-mail from the Guild Wars 2 Support Team or from ArenaNet. It is most likely a phishing attempt. Please DO NOT click on any links within that e-mail. We will not send e-mails that state that your account will be terminated if you do not respond. We will not send e-mails that state that an account has been compromised (unless we are responding to a player). Any e-mails of this type are most likely malicious in intent.

I got this from ArenaNet (noreply@guildwars2.com)

Your e-mail address has been changed. The next time you log in to your account, please use the new e-mail address.

To confirm this change, please click the link below.
(link…******)

If you didn’t request this change, please contact the Guild Wars Support Team immediately.

Need help or have questions about your Guild Wars account? Visit our support site: ******

Sincerely,

The Guild Wars Support Team

Note: I DIDNT ASK FOR CHANGING MY EMAIL. I didn’t click on the link becuz im scared to lose my account. Someone can verify this mailadress or this is real or not? :s For the rest i have mails about the edge of the mists (beta etc…) thats ok.

King xiuras.3615:

I got this from ArenaNet (noreply@guildwars2.com)

Your e-mail address has been changed. The next time you log in to your account, please use the new e-mail address.

To confirm this change, please click the link below.
(link…******)

If you didn’t request this change, please contact the Guild Wars Support Team immediately.

Need help or have questions about your Guild Wars account? Visit our support site: ******

Sincerely,

The Guild Wars Support Team

Note: I DIDNT ASK FOR CHANGING MY EMAIL. I didn’t click on the link becuz im scared to lose my account. Someone can verify this mailadress or this is real or not? :s For the rest i have mails about the edge of the mists (beta etc…) thats ok.

For the Edge of the Mists registration, you should have also received one stating to disregard that email as it is part of the process. Unfortunately, that’s the only one of the emails that seems to be getting filtered out as spam, so make sure you check there for it. If it wasn’t sent around the same time as the EotM emails, I’d contact support.

Gaile Gray.6029:

Enko.6123:

Please let your support personnel know as when I asked them about the emails, I was told the following:

The e-mail you have received is not an official e-mail from the Guild Wars 2 Support Team or from ArenaNet. It is most likely a phishing attempt. Please DO NOT click on any links within that e-mail. We will not send e-mails that state that your account will be terminated if you do not respond. We will not send e-mails that state that an account has been compromised (unless we are responding to a player). Any e-mails of this type are most likely malicious in intent.

Please tell me the ticket number in which that response was sent. I need to follow up on this so we all are on the same page. Thanks!

Phishing Attempt (request #180448)

i’ve just received this mail from that e-mail:

Greetings

We are sorry to inform you that your login account ****************** is temporarily closed because it was involved in the sale of in-game items for cash or other items with real world value, or otherwise engaged in gathering items to be sold for cash or other items with real world value. Both actions are against our User Agreement:
******************************

If you wish to reactivate your account, you should immediately verify your account ownership. Click the link below to validate:
****************************

Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

Regards,

GM Cuache
Guild Wars 2 Support Team
***********************

hmm…. Okay but my account still work right now. I think it’s a scam but i want to be completly sure, does anyone can confirm me this? oh and in case you’re wandering, no i haven’T selled any GW2 items.

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post3242473

Thanks. Don’t worry, i wasn’t going to click those link soon but i just wanted to be sure it was fake before deleting the message.

If your account still works, the email is guaranteed to be a scam.

ArenaNet isn’t going to warn you that you are getting banned, they will ban you and then it is up to you to ask them to get back in.

Also, they close the account and wait for you to contact them when they do close the account. They do not initiate contact over support issues.

Check your full email header. There are ways to fake email addresses that get displayed, but a full email header can show you all the details (including the path of the email send)

Bump for Gaile….

Bumping because I just got a notice that my account is closed from the phishing emails

Received the following e-mail:

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account ********************** will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
https://account.guildwars2.com/login?

Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

https://www.guildwars2.com/en/legal/
Guild Wars 2 Account Support Team

The link is clearly bogus since it links to a convoluted address that could not possibly be legitimate and this is just a phising attempt.

Bump bump bumper boats.

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account ddd.ddd@dddd.com will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
h ttps://account. guildwars2.com/login?
Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

h ttps://www. guildwars2.com/en/legal/

Guild Wars 2 Account Support Team

Is this a real email from Arenanet? I thought it was at first, but then I noticed some of the elements on the website were off, like the login link.

The email looks pretty legit, but takes me to this url:

account.guildwars2.comezjbj ….. 12mcic-tr43qe-bm4suhv-uz3h9-xl4mt2.tk/

Then, after I put in my serial numbers, I had suspicions. Some of the website CSS wasn’t the same as the official, (login link, footer links) but pretty close.

Anyways, I haven’t logged in my account for about 7 months, but then just logged in last week for a couple hours. Is this email real and I have to verify my account or is this fake?

If it’s fake, they have my email, character name and serial number now, that’s what I entered in before stopping….

WBL.6715:

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account xxx@gmail.com will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
https://account
Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

https://www.guildwars2.

Guild Wars 2 Account Support Team

Is this a real email from Arenanet? I thought it was at first, but then I noticed some of the elements on the website were off, like the login link.

The email looks pretty legit, but takes me to this url:

http://account.

Then, after I put in my serial numbers, I had suspicions. Some of the website CSS wasn’t the same as the official, (login link, footer links) but pretty close.

Anyways, I haven’t logged in my account for about 7 months, but then just logged in last week for a couple hours. Is this email real and I have to verify my account or is this fake?

If it’s fake, they have my email, character name and serial number now, that’s what I entered in before stopping….

You have been phished. That is a phishing email. You should immediately change the passwords to your game and the email address associated with it. You might contact CS and explain you have given others your serial number, etc., and ask to have the email associated with your account changed to another.

Please remove the link from your post, so that others don’t inadvertently click on it.

https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/first

Its fake fake fake – not only is the English appalling but anet do not send out emails such as this.

Did you also supply your password?

I would strongly advise you to 1. remove the link from your post and 2. open a support ticket to change the email address associated with your account and explain to them that you have given your serial code to scammers.

No, all they got was my serial number, email and character name.

WBL.6715:

No, all they got was my serial number, email and character name.

Unfortunelty, that’s basically what they need for a password reset. If you haven’t, contact support immediately as advised above. Make sure you have another email account to use – you will want to change your email.

Good Luck! And remember, Anet never initiates emails of a support nature with you.

ariel.5038:

Received the following e-mail:

Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account ********************** will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
https://account.guildwars2.com/login?

Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

https://www.guildwars2.com/en/legal/
Guild Wars 2 Account Support Team

The link is clearly bogus since it links to a convoluted address that could not possibly be legitimate and this is just a phishing attempt.

Yea I’m quite wary of anything related to game accounts that shows up in my inbox… just received this version today, and have had the selling account one filter to my spam previously. I notice an uptrend in them, getting alot of D3/WoW ones filtered to spam and now I’m getting one GW2 at least once a month turn up.

Thankfully there is this wonderful thread to determine if it’s legit or not!

Would just like to inform you that it seems that I received a phising mail that actually went through my spam filter. Ive had many mails before but they never got through the spam filter up till now.

I also thought the timing of the mail was strange seeing as I made a ticket 2 days ago because I got a new router and thus ip address and could not login to my account due to the authenticator.

Just wondering if this mail is truly a phising attempt.

Here it is.
————————————-
Guild Wars 2 Account Will Be Shut Down Inform

We are sorry to inform you that your login account ****@hotmail.com will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:

Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

************************************************

Guild Wars 2 Account Support Team
———————————————-

The link required to log in refers to the following link.

Post edited by moderator

I’d suggest removing the path to the phishing site, but other than that it’s good to know that sometimes they get through the spam filters.

https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/page/17#post3506683

I just received an email from support@guildwars2.com for requesting a forgotten password. The only problem is, I know my password and didnt send the ticket. I immediately got an email from support@guildwars2.com asking to verfiy that the person who sent the ticket was me by giving info on my character’s race/prof/etc. I dont know what to do, is this legit? Did somebody use my email address to try and change my password?

realassistant.2086:

I just received an email from support@guildwars2.com for requesting a forgotten password. The only problem is, I know my password and didnt send the ticket. I immediately got an email from support@guildwars2.com asking to verfiy that the person who sent the ticket was me by giving info on my character’s race/prof/etc. I dont know what to do, is this legit? Did somebody use my email address to try and change my password?

The best thing to do is to file a ticket yourself and include all the info that was in that e-mail to verify if they did indeed send it.

Berelious.3290:

realassistant.2086:

I just received an email from support@guildwars2.com for requesting a forgotten password. The only problem is, I know my password and didnt send the ticket. I immediately got an email from support@guildwars2.com asking to verfiy that the person who sent the ticket was me by giving info on my character’s race/prof/etc. I dont know what to do, is this legit? Did somebody use my email address to try and change my password?

The best thing to do is to file a ticket yourself and include all the info that was in that e-mail to verify if they did indeed send it.

This.

The only time I can recall them ever sending a support email to anyone wihtout the person submitting a ticket first is the beta testing for the Edge of the Mists map.

Something like this screams phishy to me.

I got an e-mail saying my gw2 will be shut down within 72 hours etc

exact message

We are sorry to inform you that your login account <my email> will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
https://account.guildwars2.com/login?

Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

https://www.guildwars2.com/en/legal/
Guild Wars 2 Account Support Team

Is this thing for real? anyone else get this? I am making sure this isn’t a phishing attempt or something, because it is asking a little too much information for comfort. I also haven’t done anything special in gw2 that I feel deserve this kind of e-mail. The only abnormal thing is I found lion’s arch to be super laggy today, and I had trouble navigating the trading post in LA. (i just move to dvinity’s reach and I was fine)

ok nvm, i found my answer in https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1

I am now more curious how they got my e-mail for this at all. Time to change password and stuff… Since I submit one section of the answer before I stopped (several pages of answer).

Should remove the links before someone cant handle his curiosity…

They send these emails out randomly. They don’t actually know whether or not you own the game. I’ve gotten one telling me I need to verify my Blizzard account and I’ve never owned a Blizzard game. The people who don’t have a GW account simply delete these emails and since they can’t post on the forum, you will never hear from them.

Few minutes ago while i was checking my email, i noticed this Scam Email stating, " Guild Wars 2 Account Will Be Shut Down Inform"

PLEASE DO NOT CLICK ON LINK, THIS IS A SCAM PHISHING EMAIL NOT FROM ARENA.NET BUT BY CRIMINALS WHO WANT TO DESTROY YOUR LIFE

I really can not stand these Criminals, they should be locked in a cage with lions.

Here is what the email says (i will not write down the name of the fake email)

Again, DO NOT CLICK THE EMAIL ADDRESS -sorry for shouting, i’m just furious with these Criminals.

*We are sorry to inform you that your login account private email will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:

Fake account address

“Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below”.

Fake guild wars 2 address

Guild Wars 2 Account Support Team > LIAR

Suggestion; move the scam email to your Scam or Block folder.
Suggestion 2- make sure your email password is Very Strong- I’m serious
Suggestion #3- always check the SENT folder and make sure nothing is being sent without your doing and if you notice any thing being SENT not by you, your email account has been hacked. Resolution; change you password Immediately including all password accounts in that email account.

Remember to Never respond or click any email from Arena.net in your private email account.

Seriously,

Remember, they are your enemies.

In other word, be very Careful!

Don’t give these Criminals a chance to destroy your Life

I’m Done

Burnfall.9573:

Suggestion; move the scam email to your Scam or Block folder.

No, do NOT do this! Delete the email but do NOT block the sender.
The scammers use a legitimate return address for Anet (spoofed). If you block them you will not only block the scammers, you will also block any real email from anet making support or account recovery almost impossible.

The issue is, I have not play gw2 for a long time; have never seen such e-mail. Yet as soon as I start to be a bit more consistent in gw2, this e-mail show up.

It could either be coincidence that it show up now… or somehow these criminals really did get my e-mail from gw2. I hope it was just coincidence.

pulupulu.9730:

The issue is, I have not play gw2 for a long time; have never seen such e-mail. Yet as soon as I start to be a bit more consistent in gw2, this e-mail show up.

It could either be coincidence that it show up now… or somehow these criminals really did get my e-mail from gw2. I hope it was just coincidence.

It’s just a coincidence, don’t try to read too much in to it. My mother is 89, she has never been anywhere near a video game and she got this email as well. As someone else said, I get email all the time to reset my Blizzard account, which I do not even have.

Got several of these mails already but i instantly saw it was a scam because same thing happen to me couple of year ago on Steam where a “friend” send me a steam link long story short.
Don’t trust any of those so called awsome offer from a friend(unless you know them(IRL) for quite a while and they are trustworthy (but even then)) or any “your account is…” mails. Those are 75% scams. Most game companies will more likely send you a mail and say something we saw… please check your account on our site(no view/login) with a message if this wasn’t you please change password/send message to support
And as an example i’ll add a nice example they send to me … AGAIN

Just received an e-mail which I’m sure is fake. Decided to look around and sure enough I find this topic, glad my suspicions were correct. For those who are in doubt, my advice is ( until you learn what fishing is ) let it play out. Worst case scenario (which is HIGHLY unlikely) your account gets frozen and you contact Customer Support to discuss the whys and what you can do to fix it. But 99% of the time, these are fake – wait the time out and then you’ll find that nothing has happened to your account.

Better to be patient and safe rather than fall for this junk and do something you will regret.