Account Hacked?

Account Hacked?

in Account & Technical Support

Posted by: Glime.4275

Glime.4275

Hi.I havent played GW2 for about 1 week.I just logged in to find my main character a Norn Warrior naked!I have no items in my inventory,no weapons,my collection is empty,my money are gone and the few gems are gone too.I had to reset my password for some reason and then i thought that maybe i was hacked.Only account bound items are there and all my soul bound items.I really dont know what is going on but i would like a help hear.Was i hacked?Is this some kind of bug?

Account Hacked?

in Account & Technical Support

Posted by: Glime.4275

Glime.4275

Also i only play from 2 pc’s no net cafes or others.Mine and my girlfriend’s.Also noone knows my passwords.

Account Hacked?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Certainly sounds as if your account was compromised. Likely, your email account, as well.

You can read all about how to secure your account and seek assistance from CS here, in the Knowledge Base: Top of Page – Support – Knowledge Base – Account Support – Account Security.

Good luck.

Account Hacked?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I would suggest that you submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet