launcher problems

launcher problems

in Account & Technical Support

Posted by: zenko.6973

zenko.6973

Q:

So i have been trying both the normal and 64 bit launchers to no avail. what happens is that it will download update ect and once i’m allowed to click play i do so and then it closes the launcher and then nothing it doesn’t launch anything.

i will link a diagnostic for it.

launcher problems

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

You appear to have the Windows 10 Creator’s Update installed, which has its own problems. Clean install your GPU drivers and disable any screen overlay or recording software, such as NVidia’s GeForce Experience Sharing/Shadowplay, the built-in Xbox app or any other GPU utility software like MSI Afterburner. You can also use msconfig (WindowsKey+R > msconfig) to disable all non-Microsoft services and all startup programs if you don’t know what you’re looking for.

You can also try setting the compatibility mode for Gw2.exe to Windows 7 (right click Gw2.exe/Gw2-64.exe > properties > compatibility). Lastly, try forcing windowed mode using the parameter: Gw2.exe -windowed

launcher problems

in Account & Technical Support

Posted by: Ashantara.8731

Ashantara.8731

I don’t recommend disabling all non-M$ startup programs and services, as many may be of high importance to your system (like fan control to prevent your GPU from getting fried, anti-virus protection etc.).

launcher problems

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

I don’t recommend disabling all non-M$ startup programs and services, as many may be of high importance to your system (like fan control to prevent your GPU from getting fried, anti-virus protection etc.).

You disable everything, then you re-enable a bit a time until the problem occurs.

OS-level fan control software is only to customize how they work. The core controller is on the hardware.

launcher problems

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Posted by: SlippyCheeze.5483

SlippyCheeze.5483

So i have been trying both the normal and 64 bit launchers to no avail. what happens is that it will download update ect and once i’m allowed to click play i do so and then it closes the launcher and then nothing it doesn’t launch anything.

i will link a diagnostic for it.

Am I seeing correctly that you have SLI and two video cards? Try forcing GW2 to run with only a single card active, and see if that helps. Can’t promise anything, but it’s worth eliminating.

Good luck. If you don’t get a solution soon, I encourage you to file a support ticket.