want to buy DD only option is standard

want to buy DD only option is standard

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

A friend of mine has been on the free trial and wants to purchase the full game. However, she wants to buy the Digital Deluxe version and when she clicks Upgrade to a full account in game, it gives her the option to buy the standard game only. If she buys the Digital Deluxe from the web site, will this just give her a code where she can click Redeem Code in game and upgrade the trial account to a Digital Deluxe and still be able to link her GW1 account?

I know on this web page https://register.guildwars2.com/ she can click Link Account to do the upgrade, but need to know if she will still be able to go back to it to link her GW1 account, or if she will lose the ability.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus

want to buy DD only option is standard

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

This should answer your and/or your friend’s questions about upgrading to a Full Account:

https://help.guildwars2.com/entries/99579946-Free-Trial

You should still be able to link a GW Account and the newly upgraded GW2 Account. If not, a request sent to the CS Team will surely result in satisfaction.

Good luck.

(edited by Inculpatus cedo.9234)

want to buy DD only option is standard

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

This should answer your and/or your friend’s questions about upgrading to a Full Account:

https://help.guildwars2.com/entries/99579946-Free-Trial

You should still be able to link a GW Account and the newly upgraded GW2 Account. If not, a request sent to the CS Team will surely result in satisfaction.

Good luck.

No it does not answer my question whatsoever because my question is based on information from the link that that page gives. It is not clear at all.

And with all due respect, will you please stop replying to my posts because you are not very helpful and since you are not with Anet none of your answers are official. Thank you.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus

want to buy DD only option is standard

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

The thing about public forums is that you will get answers or advice from, well…the public.

You are under no obligation to heed such advice. As with your other thread, if you prefer to wait for a Dev to answer, you are certainly welcome to. Or you can, as suggested, contact CS for an individualized response.

Pity your ‘friend’ has to wait, but hopefully it will all work out for her or him.

Good luck. =)

(edited by Inculpatus cedo.9234)

want to buy DD only option is standard

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

The thing about public forums is that you will get answers or advice from, well…the public.

You are under no obligation to heed such advise. As with your other thread, if you prefer to wait for a Dev to answer, you are certainly welcome to. Or you can, as suggested, contact CS for an individualized response.

Pity your ‘friend’ has to wait, but hopefully it will all work out for her or him.

Good luck. =)

Yes, but I have sent you a private message previously and you have ignored it. I do not wish for someone from Anet to see your response and think it has helped me when it has not.

And it’s not a pity, they are still able to be on the free trial. We are just wanting to make sure that she can get the DD with the code through the Link Account link and still use it after buying it to link the GW1 account or if this is a one shot thing. None of the web pages make it clear and for some reason the Upgrade Account link in game only leads to the Standard version, it doesn’t give a choice.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus

want to buy DD only option is standard

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Responses to a thread do not impact whether a Dev will respond either way.

You need not PM me, as it is inappropriate. Again, if you desire an individualized response, contact the CS Team, and they will assist you.

Good luck.

want to buy DD only option is standard

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Actually, numerous times ANET themsevles have come in and quoted cedo saying exactly the same thing. Actually, it said read this page, and if the page doesn’t help, contact support. Dev’s from Anet don’t reply to every single post on the forums. It’s not possible for them to, nor is it expected for them to. If you want help from Anet, you contact them via the support function they have in place.

I’m a Moose, a ginger moose even.

want to buy DD only option is standard

in Account & Technical Support

Posted by: Lindsay.8950

Lindsay.8950

The link they gave you outlines the whole thing. It clearly states on the site that if you purchase the game in game via a trial account:

“Using the “Upgrade to Full Account” option in-game allows you to purchase the Guild Wars 2 Digital (Standard) Edition code only. You may purchase an upgrade to the Digital Deluxe Edition through the Black Lion Trading Company.”

If your friend wants the Deluxe Edition they can either purchase the Deluxe Edition directly from the website and add the SC to their Trial account or purchase the standard edition in game and then upgrade through the BLTC. Those are the two options

want to buy DD only option is standard

in Account & Technical Support

Posted by: Wildkitten.3872

Wildkitten.3872

The link they gave you outlines the whole thing. It clearly states on the site that if you purchase the game in game via a trial account:

“Using the “Upgrade to Full Account” option in-game allows you to purchase the Guild Wars 2 Digital (Standard) Edition code only. You may purchase an upgrade to the Digital Deluxe Edition through the Black Lion Trading Company.”

If your friend wants the Deluxe Edition they can either purchase the Deluxe Edition directly from the website and add the SC to their Trial account or purchase the standard edition in game and then upgrade through the BLTC. Those are the two options

Which still does not answer the primary question. If they buy the Digital Deluxe from the web site, which we already know, and they use the Link Account link that is on that page, can they then still link their GW1 account to the new GW2 account or is this a one time use thing of the Link Account.

Someone who has some knowledge of this, not just guessing, should be able to help me.

Jaina Kitten, Level 80 Elementalist, Main
Yak’s Bend – Expletus

want to buy DD only option is standard

in Account & Technical Support

Posted by: gtg.7208

gtg.7208

want to buy DD only option is standard

in Account & Technical Support

Posted by: Lindsay.8950

Lindsay.8950

How is anyone supposed to want to help you with that kind of attitude? I suggest you submit a support ticket with your questions if you want an “official answer” instead of help from the community.

Information about linking the accounts can be found here: https://help.guildwars2.com/entries/28147506-Guild-Wars-Accounts-Their-Effect-on-Guild-Wars-2

(edited by Lindsay.8950)