2 source traces, one from Cox communications the other from Cogent. Both route through level3 to get to your servers.
Going from Phx, to Dallas, to LA/Wash to Paris, to Frankfurt, back to texas (where your servers are located)
Connections are being dropped and everyone that is sourcing from Level3 is going to have this issue until a ticket is opened with them.
I have a ticket with Cogent and Cox opened within their Link partner agreement. But you being the affected business should really be riding level3 to fix this.
Tracing route to 206-127-159-116.plaync.com [206.127.159.116]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 1 ms 1 ms 1 ms 10.0.0.10
4 1 ms 1 ms 1 ms vl1205.na31.b020427-1.phx02.atlas.cogentco.com [
38.72.64.33]
5 1 ms 1 ms 1 ms gi2-1.ccr01.phx06.atlas.cogentco.com [38.122.89.
125]
6 2 ms 2 ms 2 ms te0-3-0-3.ccr22.phx02.atlas.cogentco.com [154.54
.88.253]
7 13 ms 13 ms 14 ms be2333.mpd22.lax01.atlas.cogentco.com [154.54.41
.249]
8 14 ms 13 ms 14 ms be2076.ccr21.lax04.atlas.cogentco.com [154.54.2.
165]
9 * * 13 ms level3.lax04.atlas.cogentco.com [154.54.14.130]
10 159 ms 158 ms 158 ms vlan80.csw3.losangeles1.level3.net [4.69.144.190
]
11 161 ms 158 ms 158 ms ae-83-83.ebr3.losangeles1.level3.net [4.69.137.4
1]
12 159 ms 158 ms 160 ms ae-12-12.ebr1.washington1.level3.net [4.69.132.8
2]
13 158 ms 158 ms 158 ms ae-71-71.csw2.washington1.level3.net [4.69.134.1
34]
14 159 ms 159 ms 159 ms ae-72-72.ebr2.washington1.level3.net [4.69.134.1
49]
15 158 ms 158 ms 159 ms ae-44-44.ebr2.paris1.level3.net [4.69.137.61]
16 158 ms 158 ms 159 ms ae-45-45.ebr1.frankfurt1.level3.net [4.69.143.13
3]
17 159 ms 158 ms 158 ms ae-91-91.csw4.frankfurt1.level3.net [4.69.140.14
]
18 159 ms 186 ms 158 ms ae-4-90.edge6.frankfurt1.level3.net [4.69.154.20
2]
19 159 ms 158 ms 158 ms 195.16.161.58
20 160 ms 160 ms 158 ms 206-127-157-86.plaync.com [206.127.157.86]
21 159 ms 160 ms 166 ms 206.127.157.102
22 * * * Request timed out.
23 * * * Request timed out.
Tracing route to 206-127-159-116.plaync.com [206.127.159.116]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 172.16.100.254
2 * * * Request timed out.
3 12 ms 24 ms 17 ms 172.21.1.38
4 12 ms 32 ms 14 ms 72.215.229.22
5 19 ms 13 ms 11 ms 72.215.229.63
6 69 ms 11 ms 20 ms ae57.bar2.Phoenix1.Level3.net [4.28.82.53]
7 20 ms 11 ms 17 ms ae-0-11.bar1.Phoenix1.Level3.net [4.69.148.113]
8 158 ms 152 ms 158 ms ae-8-8.ebr1.Dallas1.Level3.net [4.69.133.30]
9 156 ms 166 ms 154 ms ae-71-71.csw2.Dallas1.Level3.net [4.69.151.137]
10 157 ms 158 ms 163 ms ae-73-73.ebr3.Dallas1.Level3.net [4.69.151.146]
11 * * * Request timed out.
12 153 ms 155 ms 157 ms ae-2-2.ebr1.Washington1.Level3.net [4.69.132.86]
13 156 ms 160 ms 162 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.1
34]
14 156 ms 159 ms 164 ms ae-72-72.ebr2.Washington1.Level3.net [4.69.134.1
49]
15 156 ms 152 ms 170 ms ae-44-44.ebr2.Paris1.Level3.net [4.69.137.61]
16 154 ms 156 ms 152 ms ae-45-45.ebr1.Frankfurt1.Level3.net [4.69.143.13
3]
17 156 ms 159 ms 154 ms ae-91-91.csw4.Frankfurt1.Level3.net [4.69.140.14
]
18 155 ms 155 ms 161 ms ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74
]
19 162 ms 156 ms 157 ms 195.16.161.58
20 182 ms 201 ms 154 ms 206-127-157-86.plaync.com [206.127.157.86]
21 156 ms 153 ms 162 ms 206-127-157-102.plaync.com [206.127.157.102]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD